1. How to Book accommodation

   Contact your advisor who will assist you through every step of the rental process.

2. Is the apartment equipped with bedding and kitchenware?

   Only basic facilities in the room, bed and kitchenware should be brought or purchased

3. Does the apartment include a bill?

   Rent generally includes water and grid charges, please consult our consultant for details.

4. What if my classes are cancelled/postponed for the 21/22 academic year?

   Please consult your personal advisor.

5. What should happen to hotel bookings if the UK government imposes a travel ban?

   Please consult with your dedicated consultant.

6. Is it possible to live with friends?

   Some rooms do not allow two guests. If you need to book two rooms in the same suite, please let the consultant know and she will do her best to arrange.

7. Can you come to my house for the night?

   Staying with a friend for one night is acceptable, beyond that you need to register with the property.

8. Can I book a room under 18?

   Yes, just make sure you are at least 18 years old at the time of termination. Be sure to inform your dedicated advisor in advance.

9. Can I store my luggage in the apartment?

   Luggage storage service is not provided before check-in, please consult the front desk after check-in

10. Do I need to clean after check-out?

    Before you move in, the apartment will be responsible for cleaning the room. Students are responsible for cleaning their rooms after check-in.

11. What is a guarantor?

    The guarantor must be a British national with an international tax ID. If there is no UK guarantor, the rent will be paid in full.

12. Can I check in early?

    If you need to check in early, please contact your advisor. We can arrange for you to check in early if you have room availability and pay extra rent.

13. Do I have to pay local taxes?

    If you are a qualified full-time student, you will not be required to pay local tax. You will need to provide the property with relevant proof of full-time student status.

14. When can I check in?

    Check-in is possible after signing the contract, if you arrive at the property outside of working hours, it is recommended to inform the property in advance so that check-in can be arranged.

15. How do I collect my Key card?

    Can I get my key card from the front desk after checking in at the front desk

16. Can I ask someone else to collect my key card?

    For security reasons, only the person can receive the key card.

17. Can I keep pets in the apartment?

    No, pets are not allowed in the property.

18. How to report for repair?

    Contact the management office to report a repair problem (by email, wechat or in person at the front desk)

19. Can I smoke in the room?

    For safety, smoking is not allowed in the apartment and there is a smoke alarm. If you need to smoke, please consult the front desk to find out the designated smoking areas in the apartment.