Phoenix Place

签合同后有7天冷静期，如果是入住前7天签订的合同，可以在入住前任意一天免责取消。冷静期后转租需找到承租人，并且承租人需与公寓签订合同并支付deposit视为转租成功。只有本科生第一年适用NPNS。如果签证被拒，在收到证明材料的5天内，提供相关证明将有资格免责取消并退还deposit4. Cancellation Policy4.1 Cancellation cooling off period(s)If you choose to cancel your booking with Cloud Student Homes, you have 7 calendar days after signing your AST to do so. If you made your booking fewer than 7 calendar days before your AST start date you may cancel your booking up until the day prior to your tenancy start date, without incurring penalty. You may request to cancel your booking by sending an email to info@cloudstudenthomes.co.uk or contacting your property management team.Cloud Student Homes will refund your deposit within 10 working days of accepting your cancellation. International bank transfers can take longer to process funds and incur a transfer fee.4.2 Cancellations after the cooling off period(s)Any requests outside the above period will require you to find a student to replace you, who in turn will need to complete the AST and paid their deposit via StuRents. Once they have passed the 7 day cool off period you will be released from the tenancy.4.3 Cancellations after you have moved into the accommodationYou must speak to your local Property Manager if you are thinking about leaving your accommodation. If you dodecide to leave your accommodation during your contracted term, the landlord may agree to release you from yourcontract, providing the conditions set out below are met:• You find a suitable replacement (who must be enrolled as a full-time student at a local university or college) totake a new tenancy agreement for your room for the remaining period of your contract.• The incoming tenant must sign an AST with Cloud Student Homes, providing the relevant requesteddocuments, and where relevant also providing a suitable UK Guarantor.• Refunds due will not be processed until the incoming tenant taking over the contract has signed the AST, paidand moved into the accommodationPlease note that you will be charged for the length of stay you occupied the room, and for any different in rentalamount between yourself and the replacing student (if applicable).If you fail to find someone to take over your tenancy, you and your guarantor (if applicable) will be responsible forpaying the full rent until the end of your contracted time at the accommodation.4.4 Cancellations by Cloud Student Homes or the LandlordOur terms and conditions require you to sign your AST within the period specified on your electronic AST. If you andyour Guarantor (if applicable) fail to sign your AST within this timescale, your AST will be automatically cancelled.If for any reason Cloud Student Homes is not able to offer you accommodation once your AST is fully signed, we willcontact you as soon as possible detailing the reasons why, or offering an alternative solution. If we cannot offer analternative, or the alternative is not suitable, we will refund all monies paid to Cloud Student Homes.4.5 First-year students who do not get a place at university: “No Place, No Stay”This offer is applicable to undergraduate first-year students only.If you are a prospective first-year undergraduate student, and your offer of a place at your preferreduniversity/higher education institution is withdrawn as a result of not achieving the required entry grades, you will beeligible to receive a refund of your deposit. You may also be eligible to cancel under “No Place, No Stay” if you choose to go to a different university in a city that does not have availability in a Cloud Student Homes property because you have exceeded your expected grades. To cancel under “No Place, No Stay”, you must supply either;(a) a copy of a written rejection letter from your chosen university/college or UCAS, which confirms that the resultsyou required for acceptance were not achieved; or(b) a copy of the proof of acceptance to a new university by UCAS adjustment.This must be received by Cloud Student Homes (info@cloudstudenthomes.co.uk or directly to your property managementteam) within 5 calendar days of the date on which your results are published. On receipt of the required documentation, the agreement will be cancelled with a refund of your deposit.6. VisasIf your Visa has been refused then you will need to contact your accommodation team within 5 days of the refusal with the evidence of the refusal in order for your cancellation to be processed and deposit refunded.Please note that if a Cloud Student Homes property is within the city for your alternate University then the abovedoes not apply – you will (subject to availability) be offered a room within the alternate property and be required tosign an alternate AST with the new accommodation. If there is no availability, then your AST from your originalproperty will be cancelled. Please contact info@cloudstudenthomes.co.uk to transfer your tenancy or to queryavailability within your alternate city location.