Scape South Bank

Cancellation Policy: If you are not admitted to the university or unable to obtain a student visa, you need to contact the apartment at least 14 days in advance and provide relevant proof. The building will make corresponding judgments based on the specific situation. If a refund is applicable, the normal process takes about 30 days. Cancellation Policy Refund Process (a) Despite the provisions in these booking terms and conditions, in order to arrange for the refund of any payments you have made (including deposits), you must first complete and submit a refund form to the apartment management. (Refund forms may be updated periodically). (b) All refunds will be made via bank transfer (or by other means chosen by the apartment management) within the time frame specified by the relevant national laws. If there is no such time frame specified by the national laws, the refund will be made within a reasonable time after the completion and submission of the applicable refund form to the apartment management. 3. Unforeseeable Circumstances (a) We understand that you may be applying for accommodation while waiting for confirmation of school admission or while waiting for the Australian government to issue an Australian student visa. (b) Despite other provisions in the booking terms, if you have paid a deposit and are affected by one of the reasons detailed below: (i) Your Australian student visa application is rejected or not provided by the Australian government; and/or (ii) Any school you applied to did not admit you, in this case, you may request cancellation of the booking in writing: (iii) Your booking will be canceled; (iv) The deposit and all fees paid by you will be fully refunded. (c) To be eligible for a full refund, you must provide to the apartment management: (i) Written proof of the relevant circumstances that meet the refund requirements; (ii) Written notice issued at least 2 weeks before the effective date of the lease agreement; (iii) A properly completed refund form. (d) If you fail to comply with the requirements specified, you will not be eligible for a full refund, and this provision will no longer apply. 4. Cancellations by the Apartment Management At any time before the signing and/or effective date of your lease agreement, if any of the following circumstances occur, the apartment management may (at its discretion, but within the scope permitted by the relevant state laws) cancel your booking: (a) The information provided by you during the booking process is false or misleading; (b) You fail to comply with the requirements in the booking terms and conditions. In this case, within the scope permitted by the relevant national laws, the apartment management may retain the deposit and/or any other payments made by you to the apartment management, without refund.