Question 1

What is the deadline for paying the rent?

Accepted Answer

Please log in to your apartment's Student Portal, click on the payment option to view the lease's rent due date, and make sure to pay your rent before the due date.

Question 2

Can I pay the rent in installments?

Accepted Answer

If you have a valid UK guarantor, you can opt to pay the rent in three installments in September, January, and April. If you do not have a valid UK guarantor, you must pay the full rent one month before the contract begins.

Question 3

How can I pay my rent?

Accepted Answer

1. Online Payment: Log into your apartment's Student Portal, click on the payment option, select the items you need to pay for, and click to proceed with the payment. Ensure that your card type is one of the following: Mastercard/Visa/Visa Debit/Visa Electron, and that you have sufficient funds. Fill in your account details accurately, and ensure your bank allows this payment method. The cardholder does not need to be present. 2. Bank Transfer: Please contact the apartment for the payment account details with assistance from your advisor, and then complete the payment at the bank. Remember to include your name and ID for identification purposes. Note that wire transfers can take several business days to process, so plan your payment in advance. 3. Phone Payment: Call the apartment and provide your account information to complete the payment. 4. On-Site Payment: If you arrive in the area before the rent deadline, you can pay at the apartment front desk.

Question 4

Is the deposit I paid during booking refundable? How do I get it back?

Accepted Answer

The advance payment is a deposit and does not offset the rent. After confirming your reservation, the deposit will be held by a third-party agency in the UK until check-out, when it will be returned based on any damages to the room (significant damage may result in partial or full deposit deductions, so please report any damages promptly).

Question 5

Can I move in before paying the rent?

Accepted Answer

You must pay all due rent at the time of check-in.

Question 6

Can I check in early?

Accepted Answer

If you need to move in earlier, please contact your advisor. If there are available rooms for the corresponding rental period, you can arrange early入住 after accepting the contract and paying the additional rent.

Question 7

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying council tax. You must provide proof of council tax exemption from the university; if this information is not available upon move-in due to not having registered for courses, please ensure you bring your university name and student ID number.

Question 8

When can I check in?

Accepted Answer

You can check in at the beginning of the contract. If you arrive at the apartment outside of working hours, it's best to notify in advance for check-in arrangements.

Question 9

How do I receive my access card?

Accepted Answer

After completing the check-in process at the front desk, you can pick up your access card from the apartment reception.

Question 10

Can someone else pick up my access card for me?

Accepted Answer

No, for security reasons, your access card may only be collected by you.

Question 11

Can I keep pets in the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 12

What should I do if I need repairs?

Accepted Answer

1. Report the issue using the apartment's app. 2. Report the issue directly at the apartment front desk.

Question 13

Can I smoke inside my room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartments, and there are smoke detectors installed. If you need to smoke, please ask the apartment reception for the designated smoking area.

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