Question 1

What is the deadline for paying rent?

Accepted Answer

Please log into your apartment's Student Portal, click on payment to access the relevant page, and check the rent payment deadline stated in your contract. Please ensure you make the payment before the due date.

Question 2

Can I pay my rent in installments?

Accepted Answer

If you have a valid UK guarantor, you can opt to pay your rent in three installments due in September, January, and April. If you do not have a valid guarantor, you must pay the full rent one month before the contract starts.

Question 3

How can I pay my rent?

Accepted Answer

1. Online Payment: Access your apartment's Student Portal, click on payment to make a payment. Check the items to pay, then click pay to complete the transaction. Make sure to use an acceptable card type (Mastercard/Visa/Visa Debit/Visa Electron) and that there are sufficient funds. 2. Bank Transfer: Under the guidance of your advisor, contact the apartment for bank account details and make the payment. 3. Phone Payment: Call the apartment and provide your account information to pay. 4. On-site Payment: Students who have arrived locally can choose to pay in person at the apartment's front desk before the rent due date.

Question 4

Is the deposit I paid when booking the security deposit? How is it refunded?

Accepted Answer

The deposit is a security deposit and does not offset rent. Once the booking is complete, your deposit will be held by a third party in the UK until check-out, where it will be refunded based on any damage to the room (serious damages might result in partial or full deductions, so ensure to report any issues promptly).

Question 5

Can I move in before paying the rent?

Accepted Answer

You must pay all due rent when completing the check-in process.

Question 6

Can I move in early?

Accepted Answer

If you need to move in ahead of schedule, please contact your advisor. If there are available rooms matching the desired timeline, you can arrange for early check-in by accepting the contract and paying additional rent.

Question 7

Do I need to pay property tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying property tax. A tax exemption certificate must be provided by the university. If you do not have this information upon move-in due to not registering for courses, ensure you bring the university name and student ID number.

Question 8

When can I check in?

Accepted Answer

You can check in when the contract starts. If you arrive at the apartment outside of business hours, it's best to inform the apartment in advance to arrange for check-in.

Question 9

How do I collect my access card?

Accepted Answer

After completing the check-in procedure at the front desk, you can collect your access card from the apartment front desk.

Question 10

Can I authorize someone else to collect my access card?

Accepted Answer

No, for safety reasons, you must collect your access card in person.

Question 11

Can I have pets in my apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 12

What should I do if I need maintenance?

Accepted Answer

1. Report necessary repairs via the apartment's application. 2. Submit a repair request at the front desk.

Question 13

Can I smoke inside my apartment?

Accepted Answer

For safety reasons, smoking is prohibited inside the apartment, and smoke detectors are installed. If you wish to smoke, please inquire at the front desk for designated smoking areas.

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