Question 1

What is the deadline for paying rent?

Accepted Answer

Please log into your apartment's Student Portal and click on the payment option to view the rent payment deadline stated in your contract. Make sure to pay before the due date.

Question 2

Can I pay in installments?

Accepted Answer

If you have a valid UK guarantor, you can choose to pay the rent in three installments in September, January, and April. If you do not have a valid UK guarantor, you must pay the full rent one month prior to the start of the contract.

Question 3

How do I pay rent?

Accepted Answer

1. Online Payment: Log into the student portal, click on the payment button, select the items to pay, and click pay. Make sure you have a supported credit card type (such as Mastercard/Visa/Visa Debit) and fill in the account information correctly. 2. Bank Transfer: Contact the apartment to get the account information under adviser guidance, then complete the transfer, noting your name and ID. 3. Phone Payment: Call the apartment to provide account information and make payment. 4. On-Site Payment: Students already in town can pay at the apartment front desk before the rent due date.

Question 4

Is the deposit I pay during booking a security deposit? How is it refunded?

Accepted Answer

The deposit paid during booking is a security deposit, not to be used as rent. After booking, your deposit will be transferred to a third-party agency for safekeeping in the UK, and will be refunded based on the condition of the room upon check-out (any serious damages could result in partial or total deduction from the deposit, so please report any damage promptly).

Question 5

Can I move in before paying rent?

Accepted Answer

Rent must be paid in full at the time of check-in.

Question 6

Can I move in early?

Accepted Answer

If you wish to move in early, please contact your advisor. If the apartment has available rooms for the required duration and you agree to pay extra rent, early check-in can be arranged.

Question 7

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying council tax. The exemption certificate must be provided by the university. If you do not have this information when checking in due to course registration pending, please ensure to bring your university name and student ID number.

Question 8

When can I check in?

Accepted Answer

You can check in when the contract begins. If you arrive at the apartment during non-working hours, it is advisable to inform the apartment in advance for check-in arrangements.

Question 9

How do I collect my access card?

Accepted Answer

You can collect your access card at the front desk after completing the check-in process.

Question 10

Can someone else collect my access card for me?

Accepted Answer

No, for security reasons, access cards must be collected by the individual.

Question 11

Can I have pets in the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 12

What should I do if I need repairs?

Accepted Answer

1. You can submit repair requests through the apartment's software. 2. Alternatively, you can report issues at the apartment front desk.

Question 13

Can I smoke in my room?

Accepted Answer

For safety reasons, smoking is strictly prohibited inside the apartment, and smoke detectors are installed. If you wish to smoke, please consult the front desk for designated smoking areas.

Depot Point

Offer Details(1)

Basic Info

Amenities & Services

Price Trend

Floor Plan

London Depot Point All Room Types

Studio

Classic Studio

Standard Studio

Premium Studio

Deluxe Studio

Club Studio

En-suite

Classic En Suite

Standard En Suite

Club En Suite

Cost Breakdown

Rent Includes

Apartment Regulations

How to renew the lease

Pet policy

Room policy

Smoke policy

FAQ

Guest Reviews

Map

Submit Enquiry

Top Universities