Question 1

Where exactly is the apartment located?

Accepted Answer

The apartment is located at First Way, HA9 0JD London, UK.

Question 2

How far is the apartment from UCFB University?

Accepted Answer

It takes just 9 minutes to walk from the apartment to UCFB University.

Question 3

What types of rooms does the apartment offer?

Accepted Answer

The apartment offers various types of rooms for 678 students, including suites, studio apartments, and 2-3 bedroom apartments.

Question 4

Is the apartment safe?

Accepted Answer

We prioritize the safety and comfort of our students, implementing numerous security measures such as CCTV surveillance, property insurance, secure access, and fire systems.

Question 5

What facilities does the apartment have?

Accepted Answer

The apartment features numerous top-notch facilities such as a gym, cinema room, laundry, and bike storage area.

Question 6

What great restaurants are near the apartment?

Accepted Answer

There are plenty of dining options near the apartment, including Masalchi by Atul Kochhar, Estadio Lounge, and Remoli Wembley Park.

Question 7

What famous attractions are near the apartment?

Accepted Answer

You can reach Wembley Stadium within a 9-minute walk from the apartment.

Question 8

How far is the apartment from the city center?

Accepted Answer

It takes 30 minutes by subway to reach the center of London from the apartment.

Question 9

When is the deadline for paying rent?

Accepted Answer

Please open the contract sent by the apartment, which is a pdf file named Tenancy_Agmt. On the second page under the YOUR PAYMENT SCHEDULE BREAKDOWN section, the detailed payment plan for your room will be displayed. Please strictly follow the schedule to make your rent payments, noting that the DATE section indicates the deadline for each payment (formatted as day/month/year) and AMOUNT is the amount due for each installment.

Question 10

How can I pay the rent?

Accepted Answer

You can pay for the accommodation using Visa, Mastercard, bank transfer, local debit cards, and UnionPay.

Question 11

Is the advance rent paid during booking a deposit? How is it refunded?

Accepted Answer

The advance rent serves as a deposit and will be deducted from your rent after you successfully check in, and it is non-refundable.

Question 12

How can I redeem the special offer I had when booking the apartment?

Accepted Answer

Please refer to the activity guidelines provided by the apartment at the time of your booking and redeem according to the specified standards.

Question 13

Do I just pay the amount required by the apartment?

Accepted Answer

You need to determine how much to pay based on your payment method, but ensure that the amount corresponds with the rent and the amount requested by the apartment. For example, if using international wire transfer, remember that intermediary banks may charge fees, so ensure the amount you pay is sufficient to cover rent plus fees to prevent arrears.

Question 14

When can I check in?

Accepted Answer

You can check in at the start of the contract; please use the Check in feature in the Get Ready section of the apartment software to book your check-in date and time. Note that this year, due to special circumstances, the check-in procedures and times may change, so please pay attention to notifications from the apartment.

Question 15

How do I receive my key card?

Accepted Answer

You can collect your key card at the apartment front desk. If the apartment requires prior appointment for collection, make sure to reserve in the apartment software and complete the check-in at the designated time.

Question 16

Can someone else pick up my key card for me?

Accepted Answer

No, for safety reasons, you can only pick up your key card personally.

Question 17

What should I do if there is no one at the front desk when I arrive?

Accepted Answer

The apartment will provide an emergency contact number at the entrance or on a visible location at the front desk that you can call. Alternatively, you can reach the apartment's emergency control center at (UK number) 03003031611, and staff will coordinate assistance for you.

Question 18

What if I arrive late and the check-in time I booked is no longer valid?

Accepted Answer

If you arrive on the same day but are only delayed by a few minutes to a few hours, you can wait at the front desk, and staff will assist you after they finish with those who have appointments. If you are arriving on a different day, please click "Edit" in the check-in summary of the apartment app and choose a new check-in time that works for you.

Question 19

Can I have pets in the apartment?

Accepted Answer

No, pets are not allowed in the apartment. If you want to bring a pet, Ferrum Building and North Acton are more suitable options.

Question 20

How do I report a repair?

Accepted Answer

1. You can report a repair using the apartment app; 2. You can report a repair at the apartment front desk.

Question 21

Is smoking allowed in the room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartment, and smoke detectors are installed. If you need to smoke, please ask the apartment front desk where the designated smoking area is located.

Question 22

What is the health check for bookings in popular cities?

Accepted Answer

Students who have booked apartments under Unite Students, please note that to create a fair accommodation environment, the apartment officials will conduct three random checks within a few weeks after booking (students who booked recently may also receive checks soon). The details are as follows: 1. Check method: Email/Phone; 2. Materials students need to prepare: University acceptance letter or a screenshot from the university portal showing the student's name and sufficient information to confirm the application process; 3. Third-party verification: For a small number of students, the apartment may verify the authenticity of student information with their respective universities. If a student does not respond to any of the three contacts, the apartment will mark that booking as suspicious. If the student remains unreachable, the apartment will cancel the booking. Please keep an eye on the contact information provided during the application process, and contact your responsible advisor immediately if you have any issues.

Arch View House

Offer Details(2)

Basic Info

Amenities & Services

Floor Plan

London Arch View House All Room Types

Studio

DOUBLE WHEELCHAIR ACCESSIBLE STUDIO

MEDIUM STANDARD DOUBLE STUDIO

MEDIUM HIGHEST DOUBLE STUDIO

MEDIUM HIGH DOUBLE STUDIO

En-suite

MEDIUM HIGH DOUBLE ENSUITE

DOUBLE WHEELCHAIR ACCESSIBLE ENSUITE

MEDIUM STANDARD DOUBLE ENSUITE

MEDIUM HIGHEST DOUBLE ENSUITE

Non En-suite

HIGHEST DOUBLE NON ENSUITE: TWO BED FLAT

HIGHEST DOUBLE NON ENSUITE: THREE BED FLAT

DOUBLE WCHAIR ACCESSIBLE NON ENSUITE

Cost Breakdown

Rent Includes

Apartment Regulations

How to refund a deposit

How to renew the lease

How to sublet

Early check-in available

FAQ

Guest Reviews

Map

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