Question 1

When is the deadline for paying rent?

Accepted Answer

Please log in to your Unite Students account, go to the Booking page, and click on the Tenancy agreement document. In the YOUR PAYMENT SCHEDULE BREAKDOWN section of the document, you can find the deadline for rent payment and the corresponding amount.

Question 2

What is the health check for bookings in popular cities?

Accepted Answer

Students who have reserved Unite Students accommodations should note that to create a fair and good living environment, the accommodation will conduct three random checks on already booked students within a few weeks after the reservation (recently booked students may also be checked). The details and process are as follows: 1. Method: Email/phone, etc.; 2. Materials needed: University admission letter or a screenshot from the university portal showing the student’s name and enough information to confirm the application process; 3. Verification: For a small number of students, the accommodation may verify the authenticity of the student’s information with their university. If a student does not respond to any of the three contacts, the accommodation will mark that reservation as questionable, and if the student cannot be reached, it will cancel the reservation. Please pay attention and check the contact information provided during the application process for any updates from the accommodation, and contact your advisor if you encounter any issues!

Question 3

Is the advance rent paid at the time of booking a deposit? How is it refunded?

Accepted Answer

The advance rent is a pre-paid rent used as a deposit. After successfully checking in, the advance rent will be deducted from your rent and will not be refunded.

Question 4

How to pay rent?

Accepted Answer

There are two ways to pay rent at the accommodation: online payment or bank transfer. 1. Online payment: Log in to your Unite Students account, click on the Payments page, enter the rent amount to be paid, click the Pay button, and input the payment card information. Select Debit if using a UK debit card; if using a Chinese credit card, select Credit and keep the billing address as a domestic address. 2. Bank transfer: Log in to your Unite Students account, click on the Booking page, download the Bank Transfer Info file, and communicate with the bank in advance, bringing the relevant materials to the bank counter or self-service transfer machine for the transfer. Pay attention to include your reservation information in the remittance remarks; bank transfers are not instant, so be sure to make the transfer one to two weeks before the deadline to ensure timely arrival of funds. Additionally, account for international transaction fees to ensure sufficient payment is made.

Question 5

What should I do if my check-in time doesn't match my appointment time?

Accepted Answer

If you arrive on the same day but are late by a few minutes to a few hours, you can wait at the front desk, and staff will assist you after completing the service for other guests. If you arrive on a different day, please click 'Edit' in the check-in summary on the Unite APP, then select a new appropriate check-in time. The apartment will also provide emergency contact information in prominent places at the entrance or front desk, which you can call, or you can call the apartment's emergency control center at (UK number) 03003031611 for assistance.

Question 6

How can I redeem the special offer I had during my booking?

Accepted Answer

Please refer to the activity details provided by the apartment during your booking and follow these guidelines to redeem them with the apartment.

Question 7

Do I just pay the amount requested by the apartment?

Accepted Answer

You should determine how much to pay based on your payment method, but ensure that the rent amount and the amount requested by the apartment are in accordance. For instance, if using international bank transfer, intermediary banks might charge fees, so ensure the total payment is rent plus fees to avoid any shortfall.

Question 8

When can I check in?

Accepted Answer

You can check in on the day your lease term begins. If you arrive during non-working hours, it's best to inform the apartment in advance for check-in arrangements.

Question 9

Can I choose my roommate?

Accepted Answer

If you have friends booking together, please contact us, and our advisors will do their best to help arrange your roommates.

Question 10

How do I get my access card?

Accepted Answer

After completing the check-in process at the front desk, you can collect your access card from the apartment's reception.

Question 11

Can I check in early?

Accepted Answer

If you need to check in early, please contact your advisor. If the apartment has suitable rooms available and agrees to charge extra rent, you can arrange an early check-in.

Question 12

Can someone else collect my access card for me?

Accepted Answer

No, for security reasons, your access card can only be collected by you personally.

Question 13

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying council tax. You must provide the apartment with proof of your full-time student status.

Question 14

What should I do if there is no one at the front desk when I arrive?

Accepted Answer

The apartment provides emergency contact information at the entrance or prominently at the front desk, which you can call. Alternatively, you can call the apartment's emergency control center at 03003031611, and they will coordinate staff to assist you.

Question 15

What should I do if I might be late and my check-in time does not match my appointment?

Accepted Answer

If you arrive on the same day but are just late by a few minutes to a couple of hours, you can wait at the front desk, and staff will assist you after they serve those with scheduled appointments. If you are not arriving on the same day, please click 'Edit' in the check-in summary on the apartment app and choose a new check-in time that suits you.

Question 16

Can I have pets in the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 17

What should I do to report a repair?

Accepted Answer

1. Report the repair using the apartment software 2. Report it through the apartment front desk.

Question 18

Can I smoke inside the room?

Accepted Answer

For safety reasons, smoking is not allowed in the apartment, and there are smoke detectors. If you need to smoke, please ask the front desk where the designated smoking areas are.

Blithehale Court

Offer Details(1)

Basic Info

Amenities & Services

Floor Plan

London Blithehale Court All Room Types

Studio

LARGE HIGHEST DOUBLE STUDIO

LARGE STANDARD DOUBLE STUDIO

MEDIUM HIGHEST DOUBLE STUDIO

EXTRA LARGE STANDARD DOUBLE STUDIO

EXTRA LARGE HIGHEST DOUBLE STUDIO

LARGE HIGH DOUBLE STUDIO

EXTRA LARGE HIGH DOUBLE STUDIO

DOUBLE WHEELCHAIR ACCESSIBLE STUDIO

En-suite

LARGE STANDARD DOUBLE ENSUITE

LARGE HIGH DOUBLE ENSUITE

LARGE STANDARD DOUBLE ENSUITE: THREE BED FLAT

LARGE HIGH DOUBLE ENSUITE: THREE BED FLAT

LARGE HIGHEST DOUBLE ENSUITE

Cost Breakdown

Rent Includes

Apartment Regulations

How to refund a deposit

How to renew the lease

How to sublet

Early check-in available

FAQ

Guest Reviews

Map

Submit Enquiry

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