FAQ

How to find out about housing information

After becoming a user of the Awehome Collection Home Platform, you can search for the university name to find housing information around the school district, including photos, property introductions, surrounding environment, etc, and you can get the contact information of the landlord or student representative

How to consult for specific information about the property?

After finding a potential property on the Awehome platform, tenants can book a consultation or contact the landlord directly to understand the specific property information, such as requesting photos or viewing property videos They can also communicate with the landlord about check-in time, rental period, facilities, surrounding environment, etc, and can also communicate about the appointment time for viewing the property

In addition, the platform can also arrange for student representatives to inspect the property in person, provide a property inspection report, and help you rent an apartment that you are satisfied with

How to book a room?

After both parties have confirmed all the information that needs to be communicated and negotiated, they can place an order on the Awehome platform to reserve the property and pay the deposit through the platform to ensure the safety of the deposit If you trust the landlord enough, you can also contact the landlord privately to transfer the money It is recommended that you pay the reservation deposit for the property through the platform

Pay the fees

The fees required to rent a property include: deposit, security deposit, rent, and bills

Deposit: A deposit for the house After the check-in time is agreed upon, for houses that cannot be checked in immediately, a deposit can be paid to the landlord to reserve the property The deposit is usually used to offset part of the rent or deposit when checking in If it is not possible to check in as required by the contract due to personal reasons, the deposit is generally not refundable

A security deposit is required upon check-in, usually the equivalent of four weeks' rent The deposit will be refunded in full at the end of the contract, provided that the property and its facilities have not been damaged and there has been no breach of contract on either side

Rent: The cost of renting a house Generally paid on a weekly or monthly basis according to the terms of the contract

Bill: Generally includes water, electricity, gas, network fees, etc The platform reminds you to confirm with the landlord whether the rent includes bills or which part of the bills before booking, and mark it on the rental contract

What is the payment method? How to confirm the payment status?

In order to improve the booking experience and ensure the security of your deposit payment, the platform supports Alipay payment

Online payments are credited immediately upon successful payment, and you can view the order details in the order details If the order status has not changed after successful payment due to network failure, please contact the platform customer service in time to solve it for you in the first time

It should be emphasized that due to the real-time changes in the status of the housing resources, the completion of the deposit payment does not guarantee the successful reservation of the housing resources The landlord needs to confirm the acceptance of the order (price, lease period, etc), and after the platform safely transfers the deposit to the landlord, the completion of the order means that the reservation is successful

The platform suggests that you pay as soon as possible after placing an order to ensure that the landlord can receive it in time and reserve the room for you

Does the landlord have the right to reject a reservation request?

The platform suggests that you must communicate with the landlord to confirm the details such as check-in time, rent, lease term, furniture and facilities, and then pay the deposit safely through the platform to book If there is no agreement or the house is no longer available to book, the landlord may reject the booking, and the deposit will be refunded in the original way

How to view my booking details?

All order details will be kept in the user's Order List, including all successfully booked and cancelled orders

In the process of booking an apartment application, all application progress details will be updated in real time Including payment records, payment progress, etc will be displayed in the Message Notification, apartment messages, messages, actions, etc will also have message notifications; At the same time, it will also synchronize email reminders to you in real time, so that you can check them in time

Can I cancel the reservation after it is completed?

After the reservation is completed, generally both parties cannot cancel the reservation, otherwise the deposit will be lost as compensation to the other party If there are special circumstances, you can communicate with each other to solve the problem You are also welcome to consult customer service for details before making a reservation

What is custom service? How to unsubscribe from custom service?

Customized services are exclusive house-hunting and viewing services launched by the platform for the special needs of international students Please refer to the instructions in the customized services section for details

Customized service cancellation has two scenarios:

If the tenant is not satisfied with the three houses we have helped them to view and does not make a reservation, the service fee can be refunded, but the viewing fee paid to the representative of Xueju for each viewing needs to be deducted

During the customization service process, if the tenant is not satisfied with the viewed property and requests to terminate, the specific cancellation details can follow the Awehome Collection Home Customization Service Agreement

What services are provided by the platform for security?

You can post school district housing rental information for free on the platform and it will be reviewed through the backend

Book a room through the platform and pay a deposit, the platform can provide deposit guarantee to bear the risk of fraud for you

The platform for housing information published on the platform will strive to ensure the authenticity and reliability of the housing resources

Who is the contract signed with? When was it signed? What are the important clauses to be aware of when signing the contract?

Generally, contracts are signed directly with the landlord It is recommended that both parties sign and scan the document and send it as an email attachment

Generally, a contract is signed before check-in If either party has special requirements, they can negotiate with the landlord and sign the contract after check-in

The content of the contracts for apartments in different countries may vary The platform suggests that after receiving the contract, it should be read carefully and the information on the terms should be confirmed before signing

Some clauses that need special attention, such as

The time period for renting a house (the start and end dates of the lease)
Explanation and regulations of deposits, rents, bills, etc
Payment for rent (weekly, monthly, or other time frames)
Sublease Regulation and Early Termination of Contract Regulation
Can we have pets?
Repair service (who to contact for repair issues in the house, if there are any repair restrictions, etc)
Disclaimer

I have questions about the service of the landlord or student residence representative, how should I seek help?

If there are any questions about the services provided by the landlord or rental representative during the process of classmates booking apartments, they can contact our online customer service

Need more help?

Awehome Collection has a professional support team If this help center cannot answer your questions, please contact us directly

Email: hello@awehomecom

Phone consultation: 400-880-6760

Scan the WeChat QR code below the website

We look forward to your consultation!