Question 1

How many floors does the apartment have? How many people can it accommodate?

Accepted Answer

The apartment was built in 2018, has 5 floors, and contains 245 units, each accommodating between 1 to 4 people.

Question 2

Do I have to pay a commission fee when booking an apartment with you?

Accepted Answer

Because we have a partnership with Theory, you won't have to pay a commission fee; we will assist you with the application for free. The prices through Jihaojia and directly with the apartment are the same, and there are no hidden costs.

Question 3

Is the apartment furnished? What do I need to bring?

Accepted Answer

Yes, the apartment is furnished to provide students with a convenient and comfortable living experience. The bedroom includes a queen-size bed and mattress, desk and chairs, ceiling fan, and blinds; the bathroom contains a bathtub (or shower) and a toilet; the living room features a sofa, a 50-inch smart TV, and an in-unit washer and dryer; the kitchen has cabinets, a stovetop, refrigerator, microwave, and dishwasher. You will need to bring your own bedding, such as quilts and pillows, as well as daily essentials like pots, pans, and dishes.

Question 4

What does the rent include? How are miscellaneous fees calculated?

Accepted Answer

The rent includes gas, water, sewage, garbage collection, cable TV fees, and electricity (with a monthly limit; excess must be paid out of pocket).

Question 5

Is the displayed price per person or for the entire unit?

Accepted Answer

The displayed price is for individual rooms.

Question 6

Is rental insurance mandatory? What is its purpose?

Accepted Answer

Yes, it is mandatory. Under U.S. law, tenants are required to purchase rental insurance before moving in, and the coverage must reach a certain amount. Typically, rental insurance covers personal property and liability; it can compensate for theft of personal belongings or damages by natural disasters. The cost is generally around $15 per month, but specific amounts and coverage will depend on the insurance company's website or apartment regulations.

Question 7

Is the price shown on the Jihaojia app accurate?

Accepted Answer

Apartment prices may be adjusted based on market conditions and availability, and prices may fluctuate in different months. The prices provided in the app are for reference only and will need to be confirmed by the consultant after checking. Additionally, after signing the contract and assigning a room, if assigned to a special type of room with a balcony, an additional fee of approximately $20-$30 may apply. The final price will be confirmed by the apartment.

Question 8

What are the differences between booking through you and booking on my own?

Accepted Answer

1. No price difference: Jihaojia helps you sign directly with the apartment, so the rent is priced directly by the apartment with no hidden costs, and all fees like application and rent are paid directly to the apartment. 2. Time-saving and stress-free: By booking through us, professional consultants will match you with suitable listings, provide detailed information about the apartment, assist you in communication and booking processes (as the application process is quite complex in the U.S.), and remind you of check-in details until the contract is signed and you successfully move in. 3. More discounts: When you book through Jihaojia, you can enjoy both the official promotions of the apartment and additional exclusive cashback offers beyond the apartment's discount policies. For specifics, please visit our website/app.

Question 9

Can the rent price be negotiated?

Accepted Answer

No, the apartment prices are set prices.

Question 10

Do I need to pay any additional taxes when renting?

Accepted Answer

No additional taxes are required.

Question 11

Is a deposit required?

Accepted Answer

Yes, international students need to pay a deposit equivalent to one month's rent. After the lease ends, the apartment will inspect the room, and if there is no significant damage, the deposit will be refunded to the student.

Question 12

What is the duration of the rental period for the apartment?

Accepted Answer

The rental period for the student apartments is fixed; Theory's rental period runs from August 21 to July 31 of the following year.

Question 13

Can I move into the apartment earlier?

Accepted Answer

The rental period for student apartments is fixed, and moving in early is generally challenging. You will need to submit a special request for consideration, and the apartment will check availability for your desired move-in date. If you need to move in earlier, please contact your consultant.

Question 14

How often is the rent paid? How do I make the payment?

Accepted Answer

Rent is divided into 12 installments and is due on the 1st of each month. You can log in to your resident account to pay online via ACH, U.S. debit card, or credit card. Alternatively, you can pay by check or money order at the apartment office, but cash payments are not accepted.

Question 15

Why do I have to pay for 12 months' rent when I only actually stay for 11.5 months or less than a year?

Accepted Answer

Student apartments charge based on your actual rental period (e.g., 11.5 months), but for ease of calculation and management, the total rent is averaged into 12 payments made monthly. In such cases, the lease or website description wouldn't generally be referred to as 'rents' but called 12 month installments.

Question 16

Is the neighborhood convenient for living?

Accepted Answer

The area around Theory is convenient for daily living, with Samir's Imported Foods supermarket just a 2-minute walk away, CVS pharmacy a 6-minute walk away, and more than ten restaurants and cafes within a 10-minute walk.

Question 17

Are there bus stops near the apartment?

Accepted Answer

Yes, there are nearly ten bus stops within walking distance from Theory.

Question 18

Does the apartment have a washer and dryer?

Accepted Answer

Yes, there is an in-unit washer and dryer.

Question 19

What is the size of the rooms?

Accepted Answer

The studio is about 41.7 square meters, the 1-bedroom is between 51.8 and 58.8 square meters, the 2-bedroom unit ranges from 78.2 to 93.7 square meters, the 3-bedroom unit is between 114.4 and 115.5 square meters, and the 4-bedroom size ranges from 121.1 to 150 square meters.

Question 20

What size is the bed provided by the apartment?

Accepted Answer

The bed is of Queen-Size.

Question 21

Can the windows be opened?

Accepted Answer

Yes, they can be opened.

Question 22

Is there an elevator in the apartment? How many are there?

Accepted Answer

Yes, there are three elevators in Theory.

Question 23

Is there a shuttle service at the apartment?

Accepted Answer

Yes, there is.

Question 24

Is smoking allowed in the apartment?

Accepted Answer

No, smoking is not allowed; the apartment is smoke-free. Smoking must be done outdoors.

Question 25

Are pets allowed in the apartment?

Accepted Answer

Yes, pets are allowed. Although this apartment is for students, it is pet-friendly. Students planning to live near Syracuse University and who enjoy having pets can consider this apartment as their home.

Question 26

Does the apartment have heating and air conditioning?

Accepted Answer

Yes, the apartment has heating and air conditioning.

Question 27

Does the apartment provide parking? Is there a fee?

Accepted Answer

Yes, there is an indoor parking garage, and it costs $130 per month.

Question 28

Does the apartment have a package receiving service?

Accepted Answer

Yes, the front desk will receive packages.

Question 29

Can my friend stay temporarily?

Accepted Answer

Generally, short-term stays are allowed, but it is recommended to notify the apartment in advance and discuss with your roommates. For specific details, please consult with your advisor.

Question 30

Can single rooms be rented in the apartment?

Accepted Answer

Yes, single rooms can be rented.

Question 31

Can I request a roommate to be Chinese? Can I specify a roommate's nationality?

Accepted Answer

In accordance with U.S. apartment policy, you cannot request a specific nationality when matching roommates, as this could be perceived as racial discrimination and may result in your application being canceled. If you are particularly concerned about nationality, it would be advisable to find a roommate beforehand and mention their information when applying for the apartment to help arrange for you to live together.

Question 32

Can Jihaojia help me find a roommate?

Accepted Answer

If you don't have friends you want to live with, Jihaojia can help you find a roommate; please share your requirements with your consultant!

Question 33

If my friend and I apply together, can we be guaranteed to be placed together?

Accepted Answer

Student apartments operate on an individual lease basis. If you have specific roommates in mind, be sure to inform your consultant. We will make every effort to note this for the apartment to try to arrange you together, but they cannot guarantee a 100% placement match. Final arrangements are at the discretion of the apartment.

Question 34

If my roommate breaks the lease midway, am I held responsible?

Accepted Answer

No, you are not. Each tenant's contract is individual, making you responsible only for your own room. Therefore, if a roommate moves out, the remaining tenants are not responsible for the leaving roommate.

Question 35

Is it possible for me to be assigned a basement room?

Accepted Answer

There are no basement rooms at Theory, so you don’t need to worry about being assigned to one.

Question 36

Can I specify the exact room I want when sharing a rental?

Accepted Answer

Generally, apartments do not allow specifying exact rooms. You can indicate your preferences during the application, but whether this can be fulfilled depends on the availability in the apartment, and the final allocation will be decided by the apartment.

Question 37

Is a guarantor required to apply for this apartment?

Accepted Answer

There are no specific requirements for a guarantor; parents can act as guarantors.

Question 38

What documents are required for application?

Accepted Answer

You need to submit the student’s offer, passport, and I20 form.

Question 39

What is the application process for this apartment?

Accepted Answer

1: In the app, find the appropriate room type and click on 'Apply Now,' fill out the Jihaojia apartment application form, submit the relevant documents, and inform your consultant. 2: The application specialist will handle the application process. 3: Pay an application fee of $12.5 per person. 4: The apartment will issue a contract, and the tenant will sign it. 5: Pay the deposit. 6: Pay the first month’s rent. Note: During the apartment application period, to ensure successful booking, please promptly cooperate with the document signing and fee payment processes required by the apartment. The signing of related documents usually has a time limit, and failure to adhere to this may result in the cancellation of the application by the apartment. *Application fees are typically paid online; please prepare a credit card that can handle foreign currency payments from a non-major bank (e.g., Visa/Mastercard).

Question 40

Can I apply if I'm not a Syracuse University student?

Accepted Answer

If you are a student but attend another school, you can apply. However, if you are not a student, you cannot apply.

Question 41

Can I choose the floor and orientation?

Accepted Answer

Generally, room assignments in student apartments are made 1-2 weeks before moving in. If you have specific preferences for the floor or orientation, please inform your consultant during the application process, and we will make a note. The apartment typically prioritizes your requests but cannot guarantee 100% fulfillment.

Question 42

Does submitting an application mean I've secured the apartment?

Accepted Answer

Submitting an application does not mean you have secured the apartment. From April to September each year, it is peak rental season, and many people apply for the same apartment simultaneously. During this period, there may be delays in processing applications and responses, or difficulty in approval. Therefore, the application process does not guarantee that you have rented the place; it is only considered rented once you have successfully signed a contract with the apartment and have paid the deposit on time.

Question 43

How long does it take to get results for the apartment application? When will I know my room number?

Accepted Answer

During peak rental periods, there are many application orders. To ensure your application is not missed, please promptly notify and contact your housing consultant after submitting your application. Generally, you can expect results within 3-5 working days after submission. Room assignments are usually issued by the apartment 1-2 weeks before move-in. Please watch for a welcome letter from the apartment and check your application email regularly.

Question 44

Is the contract signed with the building or Jihaojia? Is it a physical contract?

Accepted Answer

Tenants sign directly with the apartment. The contract is in electronic format and can be signed online. When signing, be sure to check important information, such as your name, start date, rent, unit type, rental period, and deposit amounts. The contract is legally binding, so please ensure everything is accurate before signing; your consultant will guide you through the specific steps.

Question 45

Can I send packages to the apartment before I move in?

Accepted Answer

The apartment cannot receive packages before the student moves in.

Question 46

How do I check-in?

Accepted Answer

You should check in during the apartment’s business hours (Monday to Friday 10:00 am - 6:00 pm; Saturday 10:00 am - 5:00 pm; Sunday 1:00 pm - 5:00 pm). Bring your passport and electronic contract, along with relevant documents like the I20, and go to the front desk or leasing office to complete the check-in process. It’s usually necessary to make an appointment with the apartment in advance for check-in; it is recommended to contact the apartment early and inform them of your arrival time to avoid extended waiting.

Question 47

Are there time limits for move-in?

Accepted Answer

Yes, you need to check in during the apartment’s business hours (Monday to Friday 10:00 am - 6:00 pm; Saturday 10:00 am - 5:00 pm; Sunday 1:00 pm - 5:00 pm). If you arrive outside of regular business hours or on holidays, it is recommended to book a hotel for a night and wait until the apartment opens to check in.

Question 48

Can I change my room after moving in? For example, from a 2B to a 1B?

Accepted Answer

In Syracuse’s student apartments, available rooms are often scarce, so it is usually difficult to find vacancies after moving in. If a suitable room becomes available after you have moved in, you can apply for a room change, but you may have to pay certain fees.

Question 49

Can I terminate my lease early or break the lease?

Accepted Answer

In U.S. apartments, a contract becomes legally binding once signed and usually cannot be canceled directly. It is advisable to find someone to take over your lease and to pay any transfer costs required by the apartment. You can also list your unit on our app for subletting.

Question 50

Can I sublet my room? How should I do it?

Accepted Answer

Yes, subletting is allowed, but a fee of $250 must be paid. If you booked through Jihaojia, please be sure to contact your consultant when you want to sublet; the consultant will assist you with the subletting process.

Question 51

Who do I contact for repairs if I have issues in my room after moving in?

Accepted Answer

Repairs after move-in are managed by the apartment. Theory offers three ways to report issues: 1. Submit a repair request through the portal website; 2. Send an email to the apartment manager for repairs; 3. Call the apartment office during business hours or report in person on-site.

Question 52

When will Jihaojia's cashback be credited?

Accepted Answer

After you move in, the apartment will start verifying the move-in list and will gradually process cashback once everything is confirmed. You can check the status in the 'My Wallet' section of the Jihaojia app.

Theory Syracuse

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Syracuse Theory Syracuse All Room Types

Private Single Suite

4 Bed 3 Bath Shared

4 Bed 3 Bath Private Bath

3 Bed 3 Bath

2 Bed 2 Bath

4 Bed 4 Bath D3

4 Bed 4 Bath D1

4 Bed 4 Bath D2

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Studio

1 Bed 1 Bath

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