Question 1

Does the apartment come with furniture?

Accepted Answer

The apartment is furnished with basic furniture, including a bed, desk, and wardrobe in the bedroom, and a sofa, coffee table, dining table, and chairs in the living room. The kitchen is equipped with a refrigerator, stove, microwave, dishwasher, as well as an in-unit washer and dryer. However, personal items like bedding, dishes, and toiletries must be prepared by the tenant.

Question 2

What do shared and private mean in XBXB?

Accepted Answer

In American apartments, XBXB indicates the number of bedrooms and bathrooms, where the first B stands for the number of bedrooms and the second B stands for bathrooms. For example, a 3B3B layout means there are three bedrooms and three bathrooms. Units labeled with 【single】 or 【private】 indicate a single-occupancy bedroom, while those with 【shared】 or 【double】 indicate a double-occupancy bedroom.

Question 3

If I rent a single room, is the opposite room also a single?

Accepted Answer

Not necessarily. If you have signed a contract for a single room, it only confirms that your room is a single-occupancy room. The room across could be either a single or a double room, depending on what the roommate across is renting.

Question 4

What are the dimensions of the bed?

Accepted Answer

The bed size is Full-Size, approximately 137 cm × 191 cm.

Question 5

Is there a washer and dryer in the apartment?

Accepted Answer

Yes.

Question 6

Do all bedrooms have windows, and can they open?

Accepted Answer

All bedrooms have windows, and they can be opened.

Question 7

Is there air conditioning in the apartment?

Accepted Answer

Yes, the apartment has air conditioning.

Question 8

Is there an elevator in the apartment?

Accepted Answer

Yes, there is an elevator in the apartment.

Question 9

Does the bedroom door have a lock?

Accepted Answer

Yes, the bedroom door has a lock.

Question 10

Does the apartment provide bedding?

Accepted Answer

No, the apartment provides a bed and mattress, but personal items like sheets and comforters are not included. Please bring your own sheets, comforters, pillows, and towels, or you can choose to buy them at a local store.

Question 11

Is there a shuttle to the school?

Accepted Answer

No, but it takes about a 10-minute walk to reach the school.

Question 12

When was the apartment built? How many floors and units does it have?

Accepted Answer

The apartment was built in 2014, with 5 stories and 229 units.

Question 13

Is there a supermarket near the apartment?

Accepted Answer

Better World Market is just a five-minute drive away and has a wide variety of products.

Question 14

What public facilities are available in the apartment?

Accepted Answer

The apartment offers a community lounge, business center, fitness center, tanning bed, indoor heated bike storage, indoor heated parking, and trash chutes.

Question 15

Can I get a video of the room I'm staying in?

Accepted Answer

Generally, it's not possible to film the actual room videos due to current occupants. However, model unit videos can be provided for reference, and the overall decoration style matches that of the model unit. The actual rooms do not have any soft furnishings or decor. If you are local, the apartment can also take you to see the model units.

Question 16

What are the differences between a studio and a 1B1B?

Accepted Answer

Studio and 1B1B are similar, with the biggest difference being the presence of a living room. Studios are generally cheaper than 1B1B. A Studio includes a bathroom and kitchen, but the kitchen is not separated from the living room and bedroom; a 1B1B typically has one bedroom, one living room, one kitchen, and one bathroom.

Question 17

How is the soundproofing in the apartment?

Accepted Answer

In the U.S., the soundproofing of properties is generally not as strong as in the domestic market, but off-campus apartments usually have better soundproofing than on-campus dormitories. If you rent a studio or a one-bedroom unit by yourself, the soundproofing will generally be better. Typically, units on higher floors tend to be quieter. If noise from neighbors or roommates disrupts your rest, you can report it to the apartment reception for assistance in communication.

Question 18

Why is it free to book through Jihjiajia?

Accepted Answer

Renting through Jihjiajia has the same rent as renting directly from the apartment. Most apartments in the U.S. are willing to collaborate with rental platforms and stipulate that apartments should bear the commission, ensuring that the rent remains the same regardless of the channel used. Therefore, for apartments partnered with Jihjiajia, no fees are charged to the tenants, and we provide free assistance in handling booking procedures, avoiding potential issues during the process, saving your time, and providing necessary reminders before move-in. Your rent and deposit are paid directly to the apartment, and you sign the lease agreement directly with them. Additionally, Jihjiajia will also offer some cashback to students from the commission.

Question 19

Is there a fee for booking this apartment through Jihjiajia?

Accepted Answer

Booking an apartment through Jihjiajia incurs no fees, as the contract is signed directly with the apartment. All fees during the booking process are paid directly to the apartment, and Jihjiajia consultants assist you in managing the booking procedures while adding our platform's exclusive additional cashback to the deals offered by the apartment.

Question 20

How often is the rent paid?

Accepted Answer

Rent is paid monthly, and payments for the next month are due by the first of each month.

Question 21

How to pay rent through the app?

Accepted Answer

You can conveniently complete rent payments within the app, and the funds will be credited within 1 to 2 business days without any extra fees or foreign exchange limits.

Question 22

Can rent be paid by transfer or cash?

Accepted Answer

Sorry, the apartment doesn't accept cash payments and wire transfers are not supported. Rent can be paid using the following methods: by check (for instance, cash check or money order), which can be submitted at the office or mailed to the apartment. Please print the tenant's name and room number on the check. Cash checks need to be issued at an existing U.S. bank counter, with a fee of around $5 to $10. Money orders can be purchased with cash or debit card at places like Walmart, Western Union, gas stations, etc., usually with a limit of $500 to $1000, and purchases over $2000 require ID or Social Security number.

Question 23

Does the rent include utilities like water and internet?

Accepted Answer

Including internet and cable fees.

Question 24

What is renters insurance? Why do I need to buy it?

Accepted Answer

In the U.S., most apartments require tenants to purchase renters insurance. This is essential because if a tenant accidentally damages the property while living there, such as leaking that damages the floor or carpet, or damage caused during moving or collisions, the renters insurance will compensate the apartment or management company. Specific requirements depend on the apartment. Most insurance can be paid monthly or annually, and the cost is quite low, averaging $10 to $20 per month, and the coverage amount varies based on the chosen amount, area, and selected items.

Question 25

Does the apartment provide parking? Is it indoor or outdoor? How much does it cost?

Accepted Answer

The apartment offers parking spaces. The costs are as follows: easiest access - $60 per vehicle/month; middle spot - $40 per vehicle/month; 2 cars behind it - $20 per vehicle/month.

Question 26

What fees do I need to pay when applying for an apartment?

Accepted Answer

Please refer to the fee details section on the apartment's information page for a breakdown of the costs.

Question 27

Why do I have to pay rent 12 times when my lease is only 11.5 months?

Accepted Answer

Student apartments typically charge fees based on your actual lease period (e.g., 11.5 months), but for easier calculation and management, the total amount of the lease is divided into 12 equal monthly payments. Therefore, whether in the apartment lease or website description, it is generally referred to as a 12-month installment payment rather than rent. Apartments require rent to be paid on the 1st of each month or in advance for the next month; late payments may incur late fees, and further details can be found in the relevant contract provisions.

Question 28

Are pets allowed in the apartment? What are the charges?

Accepted Answer

No pets allowed

Question 29

What is the apartment application fee?

Accepted Answer

The application fee is charged by the apartment for reviewing the applicant's materials. Every applicant must pay this fee, and it is non-refundable regardless of the application outcome. The apartment only processes the application after the fee is paid.

Question 30

What are the application fee and holding fee?

Accepted Answer

The application fee is charged by apartments for reviewing applicant materials and background checks. This fee is non-refundable and is required for the apartment to process the application. The holding fee is charged for reserving an apartment while the applicant's background is being verified, typically paid together with the application fee and later converted into part of the deposit.

Question 31

How is the deposit usually refunded?

Accepted Answer

The deposit is typically refunded after the lease ends. The apartment will inspect the tenant's room and will usually refund the deposit by check, provided there are no issues.

Question 32

Can the deposit be used to offset rent?

Accepted Answer

The deposit cannot be used to offset rent. At the end of the lease, the apartment will inspect for damages or lost items, and may charge for cleaning based on the condition. After the inspection, a move-out statement will be issued to refund the remaining deposit to the tenant.

Question 33

Is rent calculated from my move-in date?

Accepted Answer

For student apartments, rent is divided into 12 equal installments for management convenience, with the first month's rent typically paid before move-in. The following rents are due on the 1st of each month until the lease ends. For social apartments, rent starts from the effective date of the contract. Thus, the start date does not influence the payment of the first month's rent.

Question 34

What is a convenience fee when paying rent with a credit card?

Accepted Answer

A convenience fee is the processing fee for credit card payments. International card organizations like Visa or MasterCard charge issuing banks a transaction fee of 1% to 1.5% per transaction. While this fee is charged to the bank, it is ultimately borne by the cardholder. Additionally, banks may charge their own fees or conversion fees, ranging from 1% to 2%. It’s recommended to use a U.S. debit card to pay rent, as the fees are usually lower.

Question 35

What should I do if my rent payment fails?

Accepted Answer

If you encounter a failed payment when trying to rent online, it is usually due to bank-imposed limits on payment amounts. It is advisable to attempt multiple smaller payments, use a different card, or contact your bank for further details.

Question 36

Can I pay the parking fee after I move in?

Accepted Answer

If you need a parking space, you can go to the apartment front desk after moving in to complete the procedures and pay the parking fee; if you don't need a parking space, you don't have to pay.

Question 37

Can I be assigned to live with a specific roommate?

Accepted Answer

This apartment is a student accommodation that offers beds or individual rooms for rent, and each tenant signs an individual lease. Therefore, each tenant is only responsible for their own lease. The apartment will randomly assign rooms before moving in, and you can choose the type of room you want when booking. If you have a roommate request, you can inform the rental consultant, and they will try to arrange for you to be in the same apartment, but they cannot guarantee it; if you don’t have a roommate, the apartment will match you with one based on lifestyle habits and gender, and generally, they won’t ask about nationality or race to avoid issues of discrimination.

Question 38

Can I choose my room? When will I know my room number?

Accepted Answer

In student apartments, rooms are randomly assigned, but you can choose the type of room you want when booking; the apartment will arrange each tenant's unit and room before moving in, and many students usually only obtain their specific room number during the check-in process.

Question 39

Can I choose a specific floor and orientation?

Accepted Answer

Student apartments will randomly assign rooms, but you can note your preferences when applying (for instance, preferred floor or requesting a room with more sunlight, roommate preferences, etc.). Generally, if there are available rooms, the apartment will prioritize these preferences, but it cannot guarantee that you will get exactly what you want.

Question 40

Will boys and girls live together?

Accepted Answer

If you rent an entire unit, mixed-gender living is allowed; however, if you rent an individual bed space or room, the apartment typically assigns same-gender residents unless special requests are made.

Question 41

Is the rent I submit with my application the final amount?

Accepted Answer

Hello, the rent is based on the amount at the time of contract signing. After the application is submitted, the apartment will review the tenant's background information and confirm the contract. Therefore, it's recommended that students sign promptly after receiving the contract to avoid losses due to any rent increases.

Question 42

What are the steps for booking a room?

Accepted Answer

The steps for booking a room are as follows (Note: All fees must be paid directly to the apartment, and the contract is signed directly with the apartment; Jihao Home does not charge any fees). Step 1: In Jihao Home app, find the apartment type you wish to apply for, click [Apply Now] to fill out the application form, and a consultant will contact you to assist with the booking. Step 2: Pay the application fee to the apartment (the fee for auditing tenant background materials). Some apartments may require a reservation fee; please refer to the fee details section. Only after payment will the apartment start processing your application, and the application fee is non-refundable regardless of the application outcome. Step 3: The apartment will review the application materials and send the contract once approved. Step 4: Sign the contract. Step 5: Pay the security deposit to the apartment. Step 6: Purchase rental insurance before moving in and pay the first month’s rent (for international students without an SSN, typically a two-month rent is required as a deposit; after the lease ends, if the apartment checks and finds no issues, the deposit will be refunded.)

Question 43

What are the differences between booking through your platform and booking myself?

Accepted Answer

The rental cost through Jihao Home and searching for the apartment independently is exactly the same. The majority of apartments in the U.S. are willing to collaborate with rental platforms and stipulate that the apartment covers the commission, ensuring consistent rental prices regardless of the booking channel. Therefore, for apartments in cooperation with Jihao Home, there are no fees charged to tenants, and we provide completely free assistance to students throughout the booking process, helping to avoid and resolve potential errors and issues that may arise, minimizing risks and saving your time, as well as providing necessary reminders before moving in. Your rent, deposit, and other fees are paid directly to the apartment, and you sign a rental contract directly with them. Furthermore, Jihao Home will also offer a portion of the commission as a cashback incentive to students.

Question 44

Is the start date and lease term of the apartment fixed?

Accepted Answer

Yes, this apartment is a student apartment with fixed start dates and lease terms.

Question 45

What does individual lease mean?

Accepted Answer

Student apartments can be rented by the bed or a separate room, and residents sign an individual lease, meaning each person is only responsible for their rented unit or bed. If a roommate moves out midway, you are not responsible for their costs.

Question 46

What application materials are required?

Accepted Answer

Step 1: Click [Apply Now] on the unit you wish to apply for. Step 2: Upload your passport and I20.

Question 47

Can a person under 18 book an apartment?

Accepted Answer

Unfortunately, according to U.S. requirements, all students moving into U.S. apartments must be at least 18 years old at the time of move-in. However, if you are 17 years old but will be 18 by the time you move in, you can still make a reservation.

Question 48

Can I move in early?

Accepted Answer

Typically, early move-in is not allowed in U.S. apartments, as the previous tenant has not yet vacated or the apartment needs to be cleaned after they leave.

Question 49

What items should I prepare for my new apartment?

Accepted Answer

While the apartment is generally equipped with basic furniture and appliances, there are items that tenants should prepare. In public areas, consider electronic devices and their power cables, trash bins and bags, tableware, and cleaning supplies. For the bedroom, prepare bed linens, quilts, toiletries, and any items that will make your new home feel cozy.

Question 50

What time can I check in upon arrival? How to check in?

Accepted Answer

Usually, check-in can only be done during the apartment's business hours. If an early or late check-in is needed, it's advisable to contact the apartment in advance. Typically, in the U.S., check-in before the official rental start date is not allowed. Required documents for check-in include a passport, an electronic version of the lease agreement, and an electronic version of rental insurance.

Question 51

When can I check in?

Accepted Answer

You can check in on the day the lease term begins. If you arrive at the apartment outside of their business hours, it's best to notify the apartment in advance via email so they can arrange check-in. Please note that the apartment office has specified business hours (MON-FRI: 9AM - 6PM; SAT-SUN: 12AM - 4PM), so if you arrive outside these hours, you'll need to wait until the next day. Some apartments may not operate on weekends, so please plan your flight and itinerary accordingly. Remember, apartments are not hotels, so if you arrive after business hours, arrange temporary accommodation in advance.

Question 52

Can I check in a few days late if I can't arrive on the agreed date?

Accepted Answer

Yes, you can check in a few days late, but it is recommended to inform the apartment in advance about the reasons for the delay and your expected check-in time. However, please note that rent must continue to be paid according to the terms of the contract.

Question 53

Is open flame cooking allowed in the apartment?

Accepted Answer

Due to safety considerations, open flame cooking is generally not allowed in U.S. apartments, but you can still cook normally.

Question 54

Do I need to clean the room myself after moving in?

Accepted Answer

Yes, after moving in, tenants are responsible for cleaning their own rooms.

Question 55

Can I change rooms after moving in?

Accepted Answer

If you have verified availability with the apartment, you can generally negotiate a room change. The apartment may charge a fee for changing rooms, and the specifics need to be discussed with them.

Question 56

What are the consequences if I move out before my lease ends?

Accepted Answer

You can move out before the lease ends, but you must still pay rent for the remaining months according to the lease or find someone to sublease the room, otherwise it will be considered a breach of contract. Please be aware that breaching the contract can lead to loss of your deposit and the apartment has the right to pursue the remaining rent. Additionally, it can severely impact your credit record, and some apartments may even report it to immigration authorities. Refusing to pay rent may also lead to legal actions.

Question 57

I have signed a lease but now want to back out, what should I do?

Accepted Answer

In the U.S., contracts are very important. Once signed, you must follow all terms. If you cannot move in, consider subleasing the room to someone else to pay the rent, otherwise it could be a breach of contract. Please be aware that breaching the contract not only means losing your deposit, but the apartment also has the right to collect the remaining rent. This will also severely affect your credit record and may even be reported to immigration authorities. If you refuse to pay rent, legal action might be taken by the apartment.

Question 58

Does the apartment allow friends to stay over?

Accepted Answer

It's allowed for a short period.

Question 59

What should I do if I want to end my lease early after moving in?

Accepted Answer

If you have moved in and wish to return to your home country early, you'll need to sublease the contract. You can post the sublease information on the app to find a new tenant. Until a tenant is found, the lease remains in your name, and you must continue to pay rent. After the subleasing process is completed, you will no longer have any financial responsibility for the apartment, and the new tenant will pay the rent to the apartment.

Question 60

What should I do to move out when my lease is about to expire?

Accepted Answer

After your lease expires, if you do not wish to renew, you typically need to inform the apartment 60 to 90 days in advance. If you do not notify them, the apartment might automatically renew your lease, as specified in the contract.

Question 61

Can I sublease if I have signed a 12-month lease?

Accepted Answer

Yes, the apartment generally has formal subleasing terms. Once the subleasing process is completed, you will no longer have any financial responsibility for the apartment. The subleasing process includes: Step 1: Post the sublease on the app and find a tenant; Step 2: Inform the consultant who you're subleasing to, who will help with the procedure; Step 3: The apartment will charge a sublease fee; Step 4: After the tenant completes the normal rental procedures and signs the contract, the sublease will be successful.

Question 62

What should I do to renew my lease when it ends?

Accepted Answer

Most student apartments allow you to renew your lease for the next year after moving in, typically between October and December. It is advisable to contact the apartment office in advance if you wish to renew.

Question 63

What should I pay attention to when moving out?

Accepted Answer

When moving out, you need to restore the apartment to the condition it was in when you moved in, which includes cleaning the apartment, leaving no personal items or trash, and ensuring everything is intact. You must fill out a move-out checklist and check with the apartment staff to ensure cleanliness standards are met, in order to guarantee a full refund of your deposit. Also, don't forget to provide the apartment with the correct payee name and mailing address.

Question 64

Can the apartment receive packages for me before I move in?

Accepted Answer

No, the apartment requires that packages can only be received after you have moved in.

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