Question 1

Can I have friends stay over?

Accepted Answer

The apartment welcomes your guests, but please ensure to inform the apartment team and consider your roommates. You are responsible for your guests' actions, and if they cause any complaints or damage, you will be held accountable.

Question 2

How do I report maintenance issues in my room?

Accepted Answer

Within seven days of your arrival, you will receive a checklist to fill out. Any issues you find can be reported to the property staff, who will assist you in resolving them.

Question 3

When should I check out?

Accepted Answer

Your final checkout date is the end of your lease period. You may leave prior to the end date; just sign in at the reception to inform the on-site property team that you have left and do not plan to return.

Question 4

Can I leave my belongings in my room if I have already booked a room for the next year?

Accepted Answer

If you have booked accommodation for the next year but your current lease ends before the new lease starts, you will need to contact the on-site team to arrange a short-term summer lease to cover this gap.

Question 5

Can the apartment store my luggage after I move out?

Accepted Answer

No, the apartment cannot store any items after you leave. You must take all your belongings with you or contact a storage company for assistance.

Question 6

When can I get my deposit back?

Accepted Answer

Your deposit will be refunded within 30 days after the lease ends. Any deductions will be communicated to you. DPS will contact you to arrange the refund.

Question 7

Can I pay in installments?

Accepted Answer

If you have a UK guarantor, you can opt for payment in 4 or 9 installments; if you do not have a guarantor, you must pay the full amount before arrival.

Question 8

Can I pay by bank transfer?

Accepted Answer

If you are an international student and cannot make direct or card payments, we can offer you the option of bank transfer. Please note that many banks charge a 'transfer fee,' and you need to ensure that the money sent covers both the transfer fee and the full rent.

Question 9

When can I check in?

Accepted Answer

Your room is cleaned and ready from the start of your lease with the apartment, so you do not need to check in on the lease start date.

Question 10

Can the apartment hold my luggage before I arrive?

Accepted Answer

The apartment cannot store any items before your arrival.

Question 11

Can I stay at Norfolk Street student accommodation during the summer vacation?

Accepted Answer

If your lease covers the summer vacation, you can stay in the Norfolk Street student accommodation during the summer. If not, you need to apply for a short extension or renewal in advance, depending on the circumstances. If you are a new user, you can book flexible summer accommodation in Sunderland on awehome.com, which is ideal for summer courses, internships, or city visits.

Question 12

Is Norfolk Street safe for students?

Accepted Answer

Norfolk Street is a safe student accommodation in Sunderland. It is equipped with 24/7 CCTV surveillance, smart entry systems, and an on-site support team. Norfolk Street has various safety measures in place to ensure the safety of residents and their belongings.

Question 13

Does the rent at Norfolk Street include utilities?

Accepted Answer

Yes, Norfolk Street offers all-inclusive rent covering water, electricity, heating, and high-speed internet fees. Your monthly rent includes all essential services with no hidden charges.

Question 14

What facilities are available at Norfolk Street?

Accepted Answer

Norfolk Street offers various modern amenities such as ultra-fast Wi-Fi, laundry facilities, quiet study rooms, communal social spaces, and 24/7 security. It provides a convenient environment for studying, relaxing, and socializing.

Question 15

How many nights can my family or friends stay after I check in?

Accepted Answer

Norfolk Street generally allows family and friends to stay for a short period during your tenancy. You need to obtain prior approval from the property management team and register your guests. If you are in a shared student apartment, you also need to ask for your roommates' consent. Please note that the length of stay for guests may be limited. Norfolk Street has clear visitor policies to ensure the safety and privacy of all residents. We recommend confirming all relevant regulations before inviting guests to ensure a pleasant experience for both you and your guests.

Question 16

What amenities does Norfolk Street provide?

Accepted Answer

Norfolk Street offers a variety of modern amenities such as ultra-fast Wi-Fi, laundry facilities, quiet studying areas, communal social spaces, and 24/7 security. At Norfolk Street, you can study, relax, and entertain with ease.

Question 17

What are the advantages of booking Norfolk Street through awehome.com?

Accepted Answer

For students new to Sunderland, choosing a professional and reliable rental platform is essential. By booking Norfolk Street through awehome.com, you will enjoy numerous advantages that make your renting experience more convenient, economical, and safe: Exclusive lowest prices and highest cashback awehome.com has established a close partnership with Norfolk Street, offering exclusive discounts and the lowest prices, which can help students save the most. Safe and easy booking process We have made the booking process for Norfolk Street straightforward and secure, allowing you to complete everything online from viewing to application, signing lease agreements, and paying the rent, thus streamlining the entire rental process. Professional rental services To assist students with any issues that may arise during their tenancy at Norfolk Street, awehome.com provides one-on-one support from rental consultants, covering services such as arranging viewings, assisting with documentation, interpreting contracts, and helping with the move-in process. Genuine and reliable listings All listings (including Norfolk Street) are rigorously verified by awehome.com to help students effectively avoid scams and rental pitfalls.

Question 18

Which university is closest to Norfolk Street student accommodation?

Accepted Answer

The closest university to Norfolk Street is Sunderland College, City Campus, just a 9-minute walk away.

Question 19

What is the rent for Norfolk Street?

Accepted Answer

The price for Norfolk Street student accommodation starts from £134.02 per week, depending on the room type and length of stay. The rent we offer is all-inclusive, covering utilities, high-speed internet, and on-site facility usage fees. Please check the 'Room Types' section on the page for the exact price and availability of the room you choose. awehome.com guarantees no hidden fees.

Question 20

Is there Wi-Fi at Norfolk Street?

Accepted Answer

Yes, Norfolk Street provides high-speed Wi-Fi throughout the building and in your room. Internet costs are included in the rent.

Question 21

Can I visit Norfolk Street before booking?

Accepted Answer

You can visit Norfolk Street before booking. We provide immersive 360° virtual tours and in-person visits to let you see the actual condition of the rooms and facilities. Additionally, all photos and videos on our website have been verified. To choose your ideal room at Norfolk Street, click on the apply/inquire button to get in touch with our professional rental consultants, who will arrange viewings based on your specified date and time.

Question 22

What kitchen appliances does Norfolk Street come with?

Accepted Answer

The apartments at Norfolk Street typically include essential kitchen appliances such as refrigerators, ovens, and microwaves. Depending on the room type, some apartments may also provide kettles, toasters, freezers, or dishwashers.

Question 23

Can I send my luggage to Norfolk Street before I arrive?

Accepted Answer

Yes, you need to confirm the storage time and quantity of luggage with the front desk of Norfolk Street. Please do not send large items. Bedding and clothes can be sent to the front desk 1-2 days in advance. To help with locating your delivery, please indicate your room number on the parcel.

Question 24

How close is Norfolk Street to local universities?

Accepted Answer

There are several local universities nearby Norfolk Street. You can expect the following travel times from Norfolk Street to these universities: Sunderland College, City Campus: 4 minutes by car St Peter's Campus Sunderland, Tom Cowie Campus: 6 minutes by car University of Sunderland: 4 minutes by car University of Sunderland, City Campus: 5 minutes by car Sunderland College, Bede Campus: 18 minutes by car

Question 25

Are there communal areas for social activities at Norfolk Street?

Accepted Answer

Norfolk Street features communal social areas equipped with comfortable sofas and coffee tables, providing a space for students to relax and socialize. It is an ideal place for small gatherings and sharing study experiences, helping you make friends and immerse yourself in diverse cultures. Norfolk Street is not just a place to stay but a vibrant community.

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