Question 1

Can I invite friends to stay overnight?

Accepted Answer

The apartment warmly welcomes your guests, but you should inform the apartment management team and take your roommates into consideration. You will be fully responsible for your guests, and you will be liable for any complaints or damages caused by them.

Question 2

How do I report maintenance issues in my room?

Accepted Answer

Within 7 days of your arrival, you will receive a checklist to fill out, where you can report any issues you might find, and property staff will assist you in resolving them.

Question 3

When should I check out?

Accepted Answer

Your final checkout date is at the end of your lease term. You can leave before the lease ends; you just need to sign at the reception to inform the property team on-site that you have left and do not plan to return.

Question 4

Can I leave my belongings in the room if I have already booked for the next year?

Accepted Answer

If you have booked accommodation for the next year but your current lease ends before the next lease starts, you will need to contact the on-site team to arrange a short-term summer lease to cover the gap.

Question 5

Can the apartment store my luggage after I check out?

Accepted Answer

No, the apartment cannot store any items after you leave, so please take all your belongings with you, or contact a storage company for assistance.

Question 6

When can I get my deposit back?

Accepted Answer

Your deposit will be refunded within 30 days after the end of your lease term, and you will be notified in advance of any deductions. DPS will contact you to arrange the refund.

Question 7

Can I choose to pay in installments?

Accepted Answer

If you have a UK guarantor, you may choose to pay in 4 or 9 installments; if you don’t have a guarantor, full payment is required before arrival.

Question 8

Can I pay my rent via bank transfer?

Accepted Answer

If you are an international student and cannot pay via direct debit or card, we can offer bank transfer options. Please note that many banks charge fees for transfers, and you need to ensure that the amount sent covers both the fees and the full rent.

Question 9

When can I check in?

Accepted Answer

Your room will be cleaned and ready from the start of the lease, and you do not need to check in on the start date of the rental agreement.

Question 10

Can the apartment store luggage before I arrive?

Accepted Answer

The apartment cannot store any items before your arrival.

Question 11

Does Dunn House have WiFi?

Accepted Answer

Yes, Dunn House provides high-speed WiFi throughout the building and in your room. The internet cost is included in the rent.

Question 12

What amenities does Dunn House offer?

Accepted Answer

Dunn House offers a variety of modern amenities such as high-speed WiFi, laundry facilities, quiet study rooms, communal social areas, and 24/7 security. It’s an ideal place for studying, relaxing, and having fun.

Question 13

What supporting facilities does Dunn House provide?

Accepted Answer

Dunn House offers a range of modern facilities, such as high-speed wireless internet, laundry services, quiet study spaces, communal social areas, and round-the-clock security, making it easy for students to study and socialize.

Question 14

How far is Dunn House from local universities?

Accepted Answer

Dunn House is near several local universities, including {fetch the name of the 5 universities from the property details page -> school section, separated by commas and add the word 'and' before the last university} . You can expect to reach these universities from Dunn House as follows: University of Sunderland, Faculty of Education and Society: 3 minutes drive University of Sunderland, Business School & Sunderland Law School: 4 minutes drive St Peter's Campus Sunderland, Tom Cowie Campus: 4 minutes drive University of Sunderland, Medical School: 6 minutes drive University of Sunderland: 5 minutes drive

Question 15

Does the rent at Dunn House include utilities?

Accepted Answer

Yes, Dunn House offers an all-inclusive rent that covers {fetch the Utilities Included section from the property details page, listing the items separated by commas with 'and' before the last item; only keep 'Water' for the Water is included item} . Your monthly rent includes all essential services without hidden fees.

Question 16

Can I stay in Dunn House during the summer break?

Accepted Answer

If your lease covers the summer term, you can stay in the Dunn House. If not, you will need to apply for a short extension or a renewal in advance, depending on the circumstances. If you are a new user, you can book flexible summer accommodations suitable for summer courses, internships, or city tours at awehome.com.

Question 17

How far is Dunn House from University of Sunderland, Faculty of Education and Society?

Accepted Answer

Dunn House is just a 9-minute walk from the University of Sunderland, Faculty of Education and Society, with convenient access to classrooms and campus facilities.

Question 18

Can I request a specific room location at Dunn House?

Accepted Answer

Students can request specific needs when submitting their applications, and Dunn House will try to accommodate each student's booking request on a first-come, first-served basis. The earlier you book, the higher the chance of getting a room that meets your needs. Once you confirm your school, you should book your student accommodation as soon as possible. High floors in the UK have better lighting, thus they tend to rent quickly. The exact floor will depend on your room type, rental period, etc.

Question 19

Is Dunn House safe for students?

Accepted Answer

Dunn House is a very safe student accommodation in Sunderland. It is equipped with 24-hour CCTV systems, smart access control, and an on-site support team. Dunn House implements various security measures to ensure the safety of residents and their belongings.

Question 20

What fire safety measures does Dunn House have?

Accepted Answer

Our number one priority is always student safety. iQ Student Accommodation takes proactive fire safety measures, with all properties confirmed as safe and suitable for living by independent fire engineers. These measures include: Depending on the building design, there may be smoke or heat detectors in each bedroom and kitchen, as well as sprinkler systems, wet risers, and automatic smoke ventilation systems. All buildings are equipped with fire detection systems. On-site staff are trained 24/7 to proactively handle fire safety issues, including how to respond to fire alarms, training residents, conducting regular building inspections, weekly alarm tests, and holding regular fire drills. In most of our buildings, fire alarms are connected to central monitoring services via Red Care. All fire safety systems are maintained and serviced in accordance with UK standards, and only qualified contractors are employed. The fire safety systems of iQ Student Accommodation are regularly reviewed by external qualified risk assessors and audited by internal health and safety officers.

Question 21

Does Dunn House have a kitchen?

Accepted Answer

Yes, Dunn House has kitchens where you can cook your favorite meals just like at home. Depending on the room type, there may be private kitchens or fully equipped communal kitchens available. Essential appliances such as fridges, microwaves, and ovens are ready for use. Explore the kitchen layouts through verified photos and 360° virtual tours of each room type on this page.

Question 22

Does Dunn House have communal areas for social activities?

Accepted Answer

Dunn House offers communal areas for social activities, equipped with comfortable sofas and coffee tables where students can relax, chat, and unwind. It's also a great place to host small gatherings and share learning experiences, fostering friendships and multicultural interactions. Dunn House is not just a room; it’s a vibrant community.

Question 23

What advantages does booking Dunn House through awehome.com offer?

Accepted Answer

For students new to Sunderland, choosing a professional and reliable rental platform is essential. By booking Dunn House through awehome.com, you will benefit from multiple advantages that make your rental experience smoother, more economical, and secure: Exclusive lowest prices and highest cashbacks awehome.com has a close partnership with Dunn House, offering exclusive discounts and the lowest prices, allowing students to save the most when renting through us. Safe and simple booking process We make the booking process for Dunn House straightforward and secure, from viewing, applying, and signing the rental agreement to rent payment—all done online, simplifying the overall rental experience. Professional rental services To assist students with any issues during their stay at Dunn House, awehome.com provides professional one-on-one support throughout the entire process, from initial inquiries to signing. Services include arranging viewings, helping with paperwork, contract interpretation, and move-in assistance. Genuine and reliable properties All property information (including Dunn House) is rigorously vetted by awehome.com to help students effectively avoid scams and rental traps.

Question 24

What kitchen appliances are provided in Dunn House?

Accepted Answer

Rooms in Dunn House typically include essential kitchen appliances such as fridges, ovens, and microwaves. Depending on the room type, some apartments may also provide kettles, toasters, freezers, or dishwashers.

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