Question 1

Can I have friends stay overnight?

Accepted Answer

The apartment warmly welcomes your guests, but please inform the apartment team in advance and consider your roommate's feelings. You are fully responsible for your guests, and you will be liable for any complaints or damages caused.

Question 2

How do I report maintenance issues in my room?

Accepted Answer

Within 7 days of your arrival, you will receive a list to complete, and any issues you notice can be reported to the property staff, who will then resolve them for you.

Question 3

When should I check out?

Accepted Answer

Your final checkout date is the last day of your lease. You can leave before the end of the lease, but you just need to sign at the reception to inform the on-site property team that you have left and do not intend to return.

Question 4

Can I leave my belongings in the room if I've booked for next year?

Accepted Answer

If you have already booked accommodations for the next year but your current lease ends before the next one begins, you will need to contact the on-site team to arrange a short summer lease to fill this gap.

Question 5

Can the apartment store my luggage after I move out?

Accepted Answer

No, the apartment cannot store any items after you leave, so make sure to take all your belongings with you or contact a storage company for assistance.

Question 6

When can I get my deposit back?

Accepted Answer

Your deposit will be refunded to you within 30 days of the end of the lease period, and you will be notified of any deductions. DPS will contact you to arrange for the refund.

Question 7

Can I pay in installments?

Accepted Answer

If you have a guarantor in the UK, you can choose to pay in 4 or 9 installments; if you don't have a guarantor, you need to pay the full amount before your arrival.

Question 8

Can I pay by bank transfer?

Accepted Answer

If you are an international student and cannot pay directly or with a bank card, we can provide a bank transfer option. Please note that many banks charge a 'transfer fee', and you need to ensure the amount sent covers both the fee and the full rent.

Question 9

When can I check in?

Accepted Answer

From the moment you sign the lease with the apartment, your room is already cleaned and ready, and you do not need to check in on the start date of the lease agreement.

Question 10

Can the apartment store my luggage before I arrive?

Accepted Answer

The apartment cannot store any items before your arrival.

Question 11

Does Dunn House have WiFi?

Accepted Answer

Yes, Dunn House provides high-speed WiFi throughout the building and in your room. The internet cost is included in the rent.

Question 12

What amenities does Dunn House offer?

Accepted Answer

Dunn House offers a variety of modern amenities such as high-speed WiFi, laundry facilities, quiet study rooms, communal social areas, and 24/7 security. It’s an ideal place for studying, relaxing, and having fun.

Question 13

What supporting facilities does Dunn House provide?

Accepted Answer

Dunn House offers a variety of modern amenities such as high-speed WiFi, laundry facilities, quiet study rooms, communal social areas, and 24/7 security. It’s an ideal place for studying, relaxing, and having fun.

Question 14

How far is Dunn House from local universities?

Accepted Answer

Dunn House is near several local universities, including {fetch the name of the 5 universities from the property details page -> school section, separated by commas and add the word 'and' before the last university} . You can expect to reach these universities from Dunn House as follows: University of Sunderland, Faculty of Education and Society: 3 minutes drive University of Sunderland, Business School & Sunderland Law School: 4 minutes drive St Peter's Campus Sunderland, Tom Cowie Campus: 4 minutes drive University of Sunderland, Medical School: 6 minutes drive University of Sunderland: 5 minutes drive

Question 15

Does the rent at Dunn House include utilities?

Accepted Answer

Yes, Dunn House offers an all-inclusive rent that covers {fetch the Utilities Included section from the property details page, listing the items separated by commas with 'and' before the last item; only keep 'Water' for the Water is included item} . Your monthly rent includes all essential services without hidden fees.

Question 16

Can I stay in Dunn House during the summer break?

Accepted Answer

If your lease covers the summer term, you can stay in the Dunn House. If not, you will need to apply for a short extension or a renewal in advance, depending on the circumstances. If you are a new user, you can book flexible summer accommodations suitable for summer courses, internships, or city tours at awehome.com.

Question 17

How far is Dunn House from University of Sunderland, Faculty of Education and Society?

Accepted Answer

Dunn House is just a 9-minute walk from the University of Sunderland, Faculty of Education and Society, with convenient access to classrooms and campus facilities.

Question 18

Can I request a specific room location at Dunn House?

Accepted Answer

Students can request specific needs when submitting their applications, and Dunn House will try to accommodate each student's booking request on a first-come, first-served basis. The earlier you book, the higher the chance of getting a room that meets your needs. Once you confirm your school, you should book your student accommodation as soon as possible. High floors in the UK have better lighting, thus they tend to rent quickly. The exact floor will depend on your room type, rental period, etc.

Question 19

Is Dunn House safe for students?

Accepted Answer

Dunn House is a very safe student accommodation in Sunderland. It is equipped with 24-hour CCTV systems, smart access control, and an on-site support team. Dunn House implements various security measures to ensure the safety of residents and their belongings.

Question 20

What fire safety measures does Dunn House have?

Accepted Answer

Our top priority is always the safety of students. iQ Student Accommodation has implemented proactive fire safety measures, with all properties being certified safe by independent fire engineers. These measures include: Depending on the design of the building, each bedroom and kitchen, as well as some buildings, may be equipped with smoke or heat detectors, and may also include sprinkler systems, wet risers, and automatic smoke ventilation systems. All of our buildings have fire detection systems. On-site staff undergo training 24/7 to proactively manage fire safety issues, including responding to fire alarms, training residents, conducting regular building inspections, weekly alarm tests, and periodic fire drills. In most of our buildings, fire alarms are connected to central monitoring services via Red Care. All fire safety systems are maintained and serviced according to UK standards and are managed exclusively by nationally contracted companies using qualified personnel. The fire safety systems of iQ Student Accommodation are regularly inspected by external qualified risk assessors and reviewed by internal health and safety officials.

Question 21

Does Dunn House have a kitchen?

Accepted Answer

Yes, Dunn House has kitchens where you can cook your favorite meals just like at home. Depending on the room type, there may be private kitchens or fully equipped communal kitchens available. Essential appliances such as fridges, microwaves, and ovens are ready for use. Explore the kitchen layouts through verified photos and 360° virtual tours of each room type on this page.

Question 22

Does Dunn House have communal areas for social activities?

Accepted Answer

Dunn House offers communal areas for social activities, equipped with comfortable sofas and coffee tables where students can relax, chat, and unwind. It's also a great place to host small gatherings and share learning experiences, fostering friendships and multicultural interactions. Dunn House is not just a room; it’s a vibrant community.

Question 23

What advantages does booking Dunn House through awehome.com offer?

Accepted Answer

For students new to Sunderland, choosing a professional and reliable rental platform is essential. By booking Dunn House through awehome.com, you will benefit from multiple advantages that make your rental experience smoother, more economical, and secure: Exclusive lowest prices and highest cashbacks awehome.com has a close partnership with Dunn House, offering exclusive discounts and the lowest prices, allowing students to save the most when renting through us. Safe and simple booking process We make the booking process for Dunn House straightforward and secure, from viewing, applying, and signing the rental agreement to rent payment—all done online, simplifying the overall rental experience. Professional rental services To assist students with any issues during their stay at Dunn House, awehome.com provides professional one-on-one support throughout the entire process, from initial inquiries to signing. Services include arranging viewings, helping with paperwork, contract interpretation, and move-in assistance. Genuine and reliable properties All property information (including Dunn House) is rigorously vetted by awehome.com to help students effectively avoid scams and rental traps.

Question 24

What kitchen appliances are provided in Dunn House?

Accepted Answer

Rooms in Dunn House typically include essential kitchen appliances such as fridges, ovens, and microwaves. Depending on the room type, some apartments may also provide kettles, toasters, freezers, or dishwashers.

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