Question 1

How to complete rent payment?

Accepted Answer

To complete the rent payment, please visit your apartment's Student Portal, click on Review/Pay Statement to enter the payment page. Then check the items you need to pay and click on pay to proceed. The apartment supports online card payment (credit card accepted) or bank transfer. 1. For online card payment, make sure your payment card is one of the following types: Mastercard/Visa/Visa Debit/Visa Electron. Fill in the cardholder information carefully, and ensure your card has sufficient available balance and is enabled for such transactions by your bank. Note that the payment card does not need to be in the cardholder's name. 2. For bank transfers, please contact the apartment to obtain the transfer account number under your advisor's guidance, and complete the payment at the bank. Please be aware that wire transfers may take several working days to arrive, so plan your payments in advance.

Question 2

When is the rent payment deadline?

Accepted Answer

To find out when the rent payment deadline is, please visit your apartment's Student Portal, click on Review My Offer to view the contract, then click CLICK HERE TO VIEW THE TENANCY AGREEMENT in the lower right corner or check your registered email for the payment deadline specified in the contract. If you need to pay the rent, you can return to the homepage and click on Review/Pay Statement to see the details of the payment plan. The key information includes 【Balance】 the current total amount that needs to be paid and 【Due Date】 the payment deadline (format: day/month/year). Please ensure you pay the rent before the due date.

Question 3

Can I choose to pay in installments?

Accepted Answer

Can you choose to pay in installments? If you have a valid UK guarantor, you can split the rent into three payments to be made in September, January, and April. If you do not have a valid UK guarantor, you must pay the full rent one month before the contract starts.

Question 4

When should I pay rent if I discussed the Flexible Booking Policy with the apartment due to delays?

Accepted Answer

Due to the Flexible Booking Policy, which is reviewed and determined by the apartment case by case, there is no strict uniform standard. After your request for the Flexible Booking Policy is successful, please confirm the modified payment amount and the deadline with the apartment.

Question 5

When should I pay rent if I contacted the apartment regarding the Flexible Booking Policy due to delays?

Accepted Answer

Due to delays, I contacted the apartment regarding the Flexible Booking Policy. I would like to know when I should pay the rent. Since the review of the Flexible Booking Policy is handled by the apartment on a case-by-case basis, there is no fixed standard. Please confirm the modified payment amount and deadline with the apartment after your application is successful.

Question 6

How can I redeem the special offer I received when booking?

Accepted Answer

How can I redeem the special offer I received when booking? Please refer to the event details provided by the apartment during your booking and redeem your offer according to the relevant guidelines with the apartment.

Question 7

Is the deposit I paid at booking the same as the security deposit? How do I get it back?

Accepted Answer

Is the deposit I paid when booking the same as the security deposit? How can I get it refunded? The deposit is indeed the security deposit and does not offset the rent. After completing your reservation, your deposit will be handed over to a third-party agency in the UK that specializes in holding deposits, which will be refunded based on the condition of the room upon your check-out at the end of the rental period (significant damage may result in deduction of part or all of the deposit, so please report any damage in the room promptly).

Question 8

Can I choose my roommate?

Accepted Answer

Can I choose my roommate? If you have friends booking with you, you can contact our consultant, and we will do our best to assist you in arranging it.

Question 9

Can I move in before paying the rent?

Accepted Answer

Can I move in before the rent is paid? You must pay all rents due when checking in.

Question 10

Can I check in early?

Accepted Answer

Can I check in early? If you have a requirement for early check-in, please contact your advisor. If the apartment has a vacant room corresponding to the rental period, arrangements can be made for early check-in upon accepting the additional rent.

Question 11

Do I need to pay council tax?

Accepted Answer

Do I need to pay council tax? If you are a qualifying full-time student, you will be exempt from council tax. You must provide the apartment with proof that you are a full-time student.

Question 12

Do I need to pay property tax?

Accepted Answer

Do I need to pay property tax? If you are a qualifying full-time student, you will be exempt from property tax.

Question 13

When can I check in?

Accepted Answer

When can I check in? You can check in at the start of the contract. If you arrive at the apartment outside of working hours, it is advisable to inform the apartment in advance so arrangements can be made for check-in.

Question 14

How can I obtain my key card?

Accepted Answer

How can I obtain my key card? After completing the check-in process at the front desk, you can collect your key card from the apartment's front desk.

Question 15

Can someone else help me collect my key card?

Accepted Answer

Can someone else help me collect my key card? No, for security reasons, your key card can only be collected by you.

Question 16

Can I keep pets in the apartment?

Accepted Answer

Can I keep pets in the apartment? No, pets are not allowed in the apartment.

Question 17

What should I do for repairs?

Accepted Answer

What should I do for repairs? 1. Use the apartment's app to report repairs. 2. Report repairs at the apartment front desk.

Question 18

Can I smoke inside my room?

Accepted Answer

Can I smoke inside my room? The apartment is smoke-free due to safety reasons and is equipped with smoke detectors. If you need to smoke, please inquire at the apartment front desk for designated smoking areas.

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