Question 1

Can I have friends stay over?

Accepted Answer

The apartment encourages you to have guests, but you should inform the apartment management team and consider your roommates. You are responsible for your guests, and if they cause any complaints or damages, you will be held liable.

Question 2

How do I report maintenance issues in my room?

Accepted Answer

Within seven days after your arrival, you will receive a checklist where you can report any issues you find to the property staff, who will then resolve them.

Question 3

When should I check out?

Accepted Answer

Your final check-out date is the end date of your lease. You can leave before the lease ends, but just make sure to sign at the reception to inform the on-site staff that you have left and do not plan to return.

Question 4

Can I leave my belongings in my room if I have booked for next year?

Accepted Answer

If you have booked accommodation for the next year, but your current lease ends before the next one begins, you will need to contact the on-site team to arrange a short summer lease to fill the gap.

Question 5

Can the apartment store my luggage after I move out?

Accepted Answer

No, the apartment cannot store any items after you move out, so please take all your belongings with you or contact a storage company for assistance.

Question 6

When can I get my deposit back?

Accepted Answer

Your deposit will be refunded within 30 days after the lease ends, and you will be informed if there are any deductions. DPS will contact you to arrange the refund.

Question 7

Can I pay in installments?

Accepted Answer

If you have a guarantor from the UK, you can choose to pay in 4 or 9 installments; if not, full payment is required before arrival.

Question 8

Can I pay via bank transfer?

Accepted Answer

If you are an international student and cannot pay via direct debit or credit card, we can offer a bank transfer option. Please note that many banks charge transfer fees, and you need to ensure the amount sent covers both the transfer fee and the full rent.

Question 9

When can I check in?

Accepted Answer

From the moment you sign the lease with the apartment, your room has been cleaned and is ready for you, and you do not need to check in on the start date of the lease.

Question 10

Can the apartment hold my luggage before I arrive?

Accepted Answer

The apartment cannot store any items before you arrive.

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