Question 1

What is the deadline for paying the rent?

Accepted Answer

Please log into your apartment's Student Portal, click on Review My Offer to view the contract, then click CLICK HERE TO VIEW THE TENANCY AGREEMENT at the bottom right, or check the due date in your registered email. To pay the rent, return to the homepage and click Review/Pay Statement to see the details of your payment plan. Key information includes the current total amount due under【Balance】 and the due date【Due Date】 (format: day/month/year). Please ensure to pay the rent before the due date.

Question 2

How can I pay my rent?

Accepted Answer

Please log into your apartment's Student Portal, click on Review/Pay Statement to enter the payment interface. Check the items you need to pay, then click pay to proceed to the payment page. The apartment supports online card payments (credit cards) or bank transfers. 1. For online card payments, ensure that the card used is one of the following types: Mastercard/Visa/Visa Debit/Visa Electron. Fill in the cardholder information carefully and make sure the card has enough funds and that the bank supports the payment. Note that the cardholder does not have to be the actual user. 2. For bank transfers, contact the apartment per your consultant's guidance to get the transfer account number, and then make the payment at the bank. Note that bank transfers may take several business days to process, so please arrange payment in advance.

Question 3

Can I pay the rent in installments?

Accepted Answer

If you have a valid UK guarantor, you can opt to pay your rent in three installments, due in September, January, and April. If you do not have a valid guarantor, you must pay the full rent one month before the contract starts.

Question 4

When should I pay my rent under the Flexible Booking Policy?

Accepted Answer

As the Flexible Booking Policy is reviewed and decided case by case by the apartment, there is no strict standard. Please confirm the revised payment amount and deadline with the apartment after successfully applying for the Flexible Booking Policy.

Question 5

Due to delays, I discussed the Flexible Booking Policy with the apartment. When should I pay the rent?

Accepted Answer

As the Flexible Booking Policy is reviewed and decided case by case, there is no strict standard. Please confirm the revised payment amount and deadline with the apartment after successfully applying for the Flexible Booking Policy.

Question 6

I have a special promotion for the apartment during booking; how can I redeem it?

Accepted Answer

Please refer to the specific promotional details provided by the apartment at the time of booking, and proceed according to those details for redemption.

Question 7

Is the deposit I paid during booking refundable? How do I get it back?

Accepted Answer

The advance payment is a deposit and does not offset the rent. After confirming your reservation, the deposit will be held by a third-party agency in the UK until check-out, when it will be returned based on any damages to the room (significant damage may result in partial or full deposit deductions, so please report any damages promptly).

Question 8

Can I choose my roommate?

Accepted Answer

If you're booking with friends, you can contact our advisor at Jihome, and we will do our best to assist in arranging accommodations together.

Question 9

Can I move in before paying the rent?

Accepted Answer

You must pay all due rent at the time of check-in.

Question 10

Can I check in early?

Accepted Answer

If you wish to check in early, please contact your advisor. Early check-in can be arranged if there are available rooms for the relevant lease term, and you agree to the additional rent.

Question 11

Do I need to pay council tax?

Accepted Answer

If you are a qualified full-time student, you will be exempt from paying council tax. You must provide proof to the apartment to confirm your full-time student status.

Question 12

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying the housing tax.

Question 13

When can I check in?

Accepted Answer

You can check in at the beginning of the contract. If you arrive at the apartment outside of working hours, it's best to notify in advance for check-in arrangements.

Question 14

How do I receive my access card?

Accepted Answer

After completing the check-in process at the front desk, you can pick up your access card from the apartment reception.

Question 15

Can someone else pick up my access card for me?

Accepted Answer

No, for security reasons, your access card may only be collected by you.

Question 16

Can I keep pets in the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 17

What should I do if I need repairs?

Accepted Answer

1. Report the issue using the apartment's app. 2. Report the issue directly at the apartment front desk.

Question 18

Can I smoke inside my room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartments, and there are smoke detectors installed. If you need to smoke, please ask the apartment reception for the designated smoking area.

East Shore St Andrews

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