Question 1

When is the rent payment deadline?

Accepted Answer

Please log into your apartment student portal, click on 'Review My Offer' to view the contract, and then click 'CLICK HERE TO VIEW THE TENANCY AGREEMENT' at the bottom right again, or check your registered email for the rent payment deadline. If you need to pay rent, return to the homepage and click 'Review/Pay Statement' to view the detailed payment plan. The key information includes 【Balance】 the total amount currently due for this payment 【Due Date】 the payment deadline (format: DD/MM/YYYY). Please ensure to pay the rent before the due date.

Question 2

How to pay the rent?

Accepted Answer

Please visit your apartment student portal, click on 'Review/Pay Statement' to access the payment page, then tick the box next to the items to be paid and click 'Pay' to proceed to the payment interface. The apartment supports online card payments (accepting credit cards) or bank transfers. 1. When paying online with a card, ensure that the card type is one of the following: Mastercard/Visa/Visa Debit/Visa Electron. Fill in the cardholder information carefully and make sure the card has sufficient funds, and that the bank supports the payment. Note that the card does not need to be in the cardholder's name. 2. For bank transfers, please contact the apartment to get the transfer account under the guidance of the consultant, and then make the corresponding payment at the bank. However, please note that wire transfers can take several working days to complete, so advance payment arrangements are necessary.

Question 3

Can I choose to pay in installments?

Accepted Answer

If you have a valid UK guarantor, you can opt to pay your rent in three installments, due in September, January, and April. If you do not have a valid UK guarantor, you must pay the full rental amount one month before the contract begins.

Question 4

I communicated with the apartment regarding the Flexible Booking Policy, when should I pay the rent?

Accepted Answer

Since the Flexible Booking Policy is reviewed and decided on a case-by-case basis, there is no strict uniform standard. After successfully applying for the Flexible Booking Policy, please confirm your adjusted payment amount and deadline with the apartment individually.

Question 5

I communicated with the apartment about the Flexible Booking Policy, when should I pay the rent?

Accepted Answer

Since the Flexible Booking Policy is reviewed and decided on a case-by-case basis, there is no strict uniform standard. After successfully applying for the Flexible Booking Policy, please confirm the modified payment amount and deadline with the apartment.

Question 6

I have a special offer from the apartment when I made the reservation, how can I redeem it?

Accepted Answer

Please refer to the promotional details provided by the apartment at the time of your reservation, and then follow the corresponding guidelines to redeem your offer with the apartment.

Question 7

Is the deposit I paid during booking the same as the security deposit? How can I get it back?

Accepted Answer

The deposit is considered a security deposit and does not offset the rent. After completing the reservation, your deposit will be entrusted to a third-party organization responsible for holding deposits in the UK, and will be refunded based on the condition of the room's facilities at the end of the rental period (severe damages may result in deductions from the deposit, so please report any facility damages promptly).

Question 8

Can I choose my roommates?

Accepted Answer

If you have other friends booking together, please contact our apartment consultants, and we will do our best to arrange accommodations for everyone.

Question 9

Can I move in before paying the rent?

Accepted Answer

You must pay all due rent when completing the check-in process.

Question 10

Can I check in early?

Accepted Answer

If you need to check in early, please contact your consultant. If the apartment has a vacant room for the corresponding rental period and agrees to an additional rental charge, early check-in can be arranged.

Question 11

Do I need to pay council tax?

Accepted Answer

If you are a full-time student who meets the criteria, you will be exempt from paying council tax. You must provide the apartment with proof that you are a full-time student.

Question 12

Do I need to pay housing tax?

Accepted Answer

If you are a full-time student who meets the criteria, you will be exempt from paying housing tax.

Question 13

When can I check in?

Accepted Answer

You can check in when the contract begins. If you arrive at the apartment during non-working hours, it's best to inform them in advance to arrange for check-in.

Question 14

How can I collect my access card?

Accepted Answer

After completing the check-in process at the front desk, you can collect your access card from the apartment front desk.

Question 15

Can someone else collect my access card for me?

Accepted Answer

No, for security reasons, you must collect your access card in person.

Question 16

Can I keep pets in the apartment?

Accepted Answer

No, keeping any pets is not allowed in the apartment.

Question 17

How do I report a maintenance issue?

Accepted Answer

1. Report through the apartment software 2. Report at the apartment front desk

Question 18

Can I smoke inside my room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartment and there are smoke detectors. If you need to smoke, please ask the apartment front desk for the designated smoking area.

The Court Yard

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