Question 1

What is the deadline for paying rent?

Accepted Answer

Please log in to your apartment Student Portal, click 'Review My Offer' to enter the contract page, then again click 'CLICK HERE TO VIEW THE TENANCY AGREEMENT' in the bottom right corner, or check your registered email for the rent payment deadline in the contract. To make a payment, you can return to the homepage and click 'Review/Pay Statement' to view detailed payment plans. Key information includes [Balance] (total amount due) and [Due Date] (format: dd/mm/yyyy), please pay the rent before the due date.

Question 2

How to pay rent?

Accepted Answer

Please log in to your apartment Student Portal, click 'Review/Pay Statement' to enter the payment interface, check the item you need to pay, and click 'pay' to proceed. The apartment supports online credit card payments (accepting credit cards) or bank transfers. 1. For online card payments, ensure the card type is one of the following four: Mastercard/Visa/Visa Debit/Visa Electron. Fill in the cardholder’s information carefully, and make sure the card has sufficient balance, and that the bank allows this operation. Please note that the card does not need to be held by the cardholder themselves. 2. For bank transfers, please contact the apartment to obtain the transfer account under the guidance of your advisor, and complete the corresponding payment at the bank. Note that wire transfers may take several business days to process, so please arrange payments in advance.

Question 3

Can I pay in installments?

Accepted Answer

If you have a valid UK guarantor, you can choose to pay the rent in three installments, specifically in September, January, and April. If you do not have a valid UK guarantor, you must pay the full rent one month prior to the start of the contract.

Question 4

When should I pay rent after discussing the Flexible Booking Policy?

Accepted Answer

Since the Flexible Booking Policy is reviewed and decided on a case-by-case basis, there is no strict standard. Please confirm the revised payment amount and deadline with the apartment after successfully applying for the Flexible Booking Policy.

Question 5

What is the payment timeline after discussing the Flexible Booking Policy?

Accepted Answer

Since the Flexible Booking Policy is reviewed based on specific circumstances, there is no clear standardized timeline. Once accepted, please confirm the adjusted payment amount and deadline with the apartment.

Question 6

How can I redeem special offers during my booking?

Accepted Answer

Please refer to the promotional details provided by the apartment at the time of your booking and redeem as per the specified terms.

Question 7

Is my deposit the same as a security deposit? How can I get it refunded?

Accepted Answer

The deposit is a security deposit and does not offset the rent. After the booking is confirmed, your deposit will be held by a third-party organization in the UK until the end of the rental period. Refunds will be based on the condition of the room’s facilities at the time of checkout. Damage may lead to deductions from the deposit, so please report any issues promptly.

Question 8

Can I choose my roommate?

Accepted Answer

If you have friends booking with you, please contact your advisor, and we will try our best to assist you in arranging.

Question 9

Can I move in before paying the rent?

Accepted Answer

You must pay all due rent when checking in.

Question 10

Can I check in early?

Accepted Answer

If you require early check-in, please contact your advisor. If there are available units in the apartment and you agree to pay the additional rental fee, early check-in can be arranged.

Question 11

Do I need to pay council tax?

Accepted Answer

As a qualifying full-time student, you will be exempt from council tax. You need to provide proof of your full-time student status to the apartment.

Question 12

Do I need to pay property tax?

Accepted Answer

As a qualifying full-time student, you will be exempt from property tax.

Question 13

When can I check in?

Accepted Answer

You can check in at the start of the contract. If you arrive at the apartment outside of working hours, it is best to inform the apartment in advance to arrange for check-in.

Question 14

How do I collect my access card?

Accepted Answer

After completing the check-in process, you can collect your access card at the apartment front desk.

Question 15

Can someone else pick up my access card for me?

Accepted Answer

No, for security reasons, your access card can only be collected by you.

Question 16

Can I have pets in the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 17

How do I report a maintenance issue?

Accepted Answer

1. Report maintenance issues using the apartment app. 2. Report issues at the apartment front desk.

Question 18

Can I smoke inside my room?

Accepted Answer

For safety reasons, smoking is prohibited inside the apartment, and there are smoke detectors installed. If you need to smoke, please ask the apartment front desk for the designated smoking area.

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