Question 1

What is the deadline for paying rent?

Accepted Answer

Please log into your apartment's Student Portal, click Pay Here to access the payment page and view the details of your payment plan. Key information includes: 【Narrative】payment item 【Total Amount】total amount due for this payment 【Remaining Amount】amount remaining to be paid 【Due Date】due date (format: day/month/year) 【Status】payment status

Question 2

How do I book a room?

Accepted Answer

Please contact your rental consultant, who will guide you through each step of the booking process.

Question 3

How do I pay the rent?

Accepted Answer

Please log into your apartment's Student Portal, click Pay Here, tick the item you need to pay, then click Confirm to access the payment page. The apartment supports online card payments (accepting debit and credit cards) or bank transfers (only through the Transfermate platform). 1. For online card payments, select the worldpay option and enter your card details. Ensure your card is one of the following types: Mastercard/Visa/Maestro/JCB, has sufficient balance, and is supported by the bank. 2. For bank transfers, select the Transfermate platform and fill in the required information, then complete the payment at the bank. Please note that wire transfers may take several business days to process.

Question 4

Does the apartment provide bedding and kitchenware?

Accepted Answer

Generally, rooms are furnished with basic furniture only, and bedding and kitchenware need to be prepared or purchased by the residents.

Question 5

When should I pay rent under the Flexible Booking Policy due to delays?

Accepted Answer

As the Flexible Booking Policy is reviewed on a case-by-case basis, there is no strict uniform standard. After your application for the Flexible Booking Policy is successful, please confirm the revised payment amount and due date with the apartment.

Question 6

Does the rent include bills?

Accepted Answer

Rent usually includes utilities like water, electricity, and internet. For specifics, please consult your advisor.

Question 7

How is the deposit paid? Will it be refunded?

Accepted Answer

The deposit will be available for payment 10 days before the contract starts. Since each apartment has different standards, the deposit amount and requirements may vary. Please check your payment interface to see if you need to pay the deposit and the corresponding amount. When you move out, the apartment will decide the refund amount based on the condition of the room and its belongings.

Question 8

What should I do if my course is cancelled or postponed in the 21/22 academic year?

Accepted Answer

For specifics, please consult your advisor.

Question 9

How can I redeem the special offer for my booking?

Accepted Answer

Please refer to the details of the activities provided by the apartment at the time of your booking, and communicate with the apartment according to those details.

Question 10

What should I do about my room if the UK government issues a travel ban?

Accepted Answer

For specifics, please consult your advisor.

Question 11

When can I move into the apartment?

Accepted Answer

A few weeks before your arrival at the dormitory, the management team will invite you to register your check-in date, and the apartment will promptly send you an available check-in schedule. You can also log into the apartment's student portal to complete the registration.

Question 12

Can I live with a friend?

Accepted Answer

Some rooms do not allow double occupancy. If you want to stay in two rooms within the same flat, please inform your consultant at the time of booking and she will try to arrange it for you.

Question 13

Can I have pets?

Accepted Answer

No, all types of pets, regardless of size, are prohibited.

Question 14

Can I have friends stay overnight?

Accepted Answer

You can have a friend stay overnight, but if it exceeds this time, you need to inform the apartment.

Question 15

How do I report a maintenance issue?

Accepted Answer

Log into your student portal to register for repairs, and the apartment team will respond as soon as possible.

Question 16

Can I book a room if I'm under 18?

Accepted Answer

Yes, as long as you are 18 at the time of move-out. Be sure to inform your consultant in advance.

Question 17

Can I smoke indoors?

Accepted Answer

No, smoking is prohibited throughout the apartment. If you need to smoke, please go to the designated smoking area.

Question 18

Can I store my luggage in the apartment?

Accepted Answer

No, students are not allowed to store luggage in the apartment before actual check-in; after check-in, you may inquire at the front desk.

Question 19

Do I need to clean the room when I check out?

Accepted Answer

The apartment will clean the room before check-in, and afterwards, residents are responsible for their own room hygiene.

Question 20

What is a guarantor?

Accepted Answer

A guarantor must be a UK citizen and possess an international tax number. If you do not have a UK guarantor, you are required to pay the rent in full.

Question 21

Can I check in early?

Accepted Answer

If you wish to check in early, please contact your consultant. If there are available rooms in the apartment and you agree to the additional rent, arrangements can be made for early check-in.

Question 22

Do I need to pay council tax?

Accepted Answer

If you are a full-time student eligible for exemption, you will not need to pay local tax. You must provide the apartment with proof that you are a full-time student.

Question 23

When can I check in?

Accepted Answer

Check-in can be done when the contract starts. If you arrive at the apartment outside of working hours, it’s best to notify them in advance for check-in arrangements.

Question 24

How do I collect my access card?

Accepted Answer

You can collect your door card at the front desk after completing the check-in process at the front desk.

Question 25

Can someone else collect my access card for me?

Accepted Answer

No, for safety reasons, your access card can only be collected by yourself.

Question 26

Can I have pets in the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 27

What should I do if I need to report a maintenance issue?

Accepted Answer

Please contact the apartment (via email, WeChat, or at the front desk) to report repairs.

Question 28

Can I smoke in my room?

Accepted Answer

For safety reasons, smoking is prohibited inside the apartment and there are smoke detectors. If you need to smoke, please ask the front desk for the designated smoking area.

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