Question 1

Can I share my Studio with a friend?

Accepted Answer

Yes, but you need to confirm with the apartment again if the room type you selected allows for double occupancy, and the co-resident must be a student.

Question 2

What are the main differences between the Bronze/Silver/Gold/Platinum room types?

Accepted Answer

The main difference lies in the size of the units; however, each room shares the same furniture and decor style. Note: there might be other subtle differences depending on the city.

Question 3

Can I change my room if I don't like it?

Accepted Answer

If another student cancels their room or agrees to swap with you, you can contact the apartment's property team, and they will do their best to accommodate your request. However, aside from different room types and sizes, all other rooms have the same facilities.

Question 4

Can I move in earlier?

Accepted Answer

If you need to move in earlier, please contact your advisor. If the apartment has available units for the corresponding rental period and accepts the additional rent, you can arrange for an early move-in.

Question 5

How should I pay the rent?

Accepted Answer

You can choose to pay annually, quarterly, or monthly.

Question 6

Will my bank card be charged directly if the rent is unpaid after the due date?

Accepted Answer

No. You need to log into your apartment system account and set your payment method, either pay online or at the apartment front desk, bank transfer is also possible but is generally for special cases (like online payment difficulties or failures), we prefer the first two methods. You can choose your payment method when you submit your reservation application.

Question 7

When do I need to pay the deposit?

Accepted Answer

You need to pay the deposit when you submit your application and accept the contract.

Question 8

When can I get my deposit back?

Accepted Answer

Your deposit will be refunded after your lease expires, provided you successfully complete the check-out inspection (i.e., no damage to room facilities or other cleaning issues). During this period, your deposit will be held by the deposit protection platform [Deposit Protection Service] or [My Deposit Scotland].

Question 9

Can I send my packages before I move in?

Accepted Answer

This depends on the type of room you booked; it’s best to check with the apartment's property team. If allowed, ensure to write your full name and room number clearly on the package so that staff can store it properly.

Question 10

What are the requirements for a guarantor?

Accepted Answer

The guarantor needs to be aware of your residency situation and agree to cover your rent payment. If payments are delayed, the apartment will contact your guarantor. The guarantor must be at least 18 years old, have a full-time job, and a stable address. Typically, the guarantor may be required to provide proof of address to verify their identity.

Question 11

Do I need to pay council tax?

Accepted Answer

Eligible full-time students are exempt from council tax. You must provide evidence to the apartment to prove your status as a full-time student.

Question 12

When can I move in?

Accepted Answer

You can move in at the start of your contract. If you arrive at the apartment outside of working hours, it's best to inform them in advance to arrange check-in.

Question 13

How do I get my access card?

Accepted Answer

After completing the check-in process, you can pick up your access card at the apartment front desk.

Question 14

Can someone else pick up my access card for me?

Accepted Answer

No, for security reasons, your access card can only be collected by you.

Question 15

Can I smoke inside my room?

Accepted Answer

Smoking is prohibited inside the apartment for safety reasons, and smoke alarms are installed. If you need to smoke, please ask the apartment front desk for the designated smoking area.

Mellor Apartments @ Central Place

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