Question 1

What is the exact location of Between Towns Court in Oxford?

Accepted Answer

Between Towns Court is located at 13 Between Towns Rd, Oxford OX4 3LX, United Kingdom, which is very convenient for transportation, allowing you to walk to the university, transport hubs, restaurants, cafes, and local shops. It takes only 10 minutes to get to Oxford University from here. This excellent location makes travel in Oxford easier. For more detailed information about the surroundings, you can check the map in the 'Location' section, which shows the exact travel times and distances.

Question 2

Do I need to move out during the holidays?

Accepted Answer

During the holidays, you can store your personal items at Between Towns Court. Make sure to lock all doors and windows, and turn off any unnecessary lights and appliances before leaving. If your lease expires before the holidays, please check the notices at reception or contact the on-site team at Oxford University Between Towns Court for information on storage services during the holiday.

Question 3

Is my property insured?

Accepted Answer

The apartment collaborates with Endsleigh to provide free property insurance for every student. You can register with My Endsleigh to check the details of your insurance and policy. The apartment's claims team is always available to provide you with professional advice.

Question 4

How can I find out who I will be living with?

Accepted Answer

Due to privacy concerns, we do not disclose the names of your roommates. However, you can learn about other residents by joining the resident group shared before your move-in, or you can ask your advisor for information about your roommate's gender, year, and school to get a general idea of who you will be living with.

Question 5

Can I choose my own room?

Accepted Answer

Of course, you can choose the floor, apartment, and room number you prefer. Our advisory team can help you find the room that suits you best.

Question 6

How do I book a student apartment?

Accepted Answer

You just need to select the type of room you want and click the 'apply now' button, then follow the on-screen instructions to book your room. If you have any questions, feel free to contact our online professional advisors who are available 24/7, and we will provide you with efficient service.

Question 7

When can I move in?

Accepted Answer

About two months before your scheduled move-in date, you can book a suitable time for moving in. If you have special accessibility needs or travel issues, please let us know at this time. If you need to move in early, we can also arrange it for you; just contact your residence team, and they will inform you of the available times and prices.

Question 8

How can I confirm who I will be living with?

Accepted Answer

For privacy reasons, we do not disclose the names of residents, but you can learn about who you will be living with by joining the resident group shared before your move-in, or ask your residence team for information regarding gender, year, and school.

Question 9

Do I need to pay a deposit?

Accepted Answer

Unlike many other accommodation providers, we do not require a deposit to secure your booking. We only ask for the rent to be paid in advance, which will be deducted from your first rental payment. You could say it’s like a little gift for yourself, and by September, you’ll enjoy its convenience!

Question 10

Can I cancel after booking?

Accepted Answer

We have a 5-day cooling-off policy. This means that if you need to cancel within 5 days of signing the lease, as long as you haven’t moved in, you can do so. If you miss the cooling-off period, you can still cancel in certain situations, like if your UK visa is denied or you fail to meet entry requirements for your chosen university. Just provide your UCAS letter or visa refusal documents within 72 hours of receiving notification. If you find a qualified replacement tenant, you can also transfer the lease to them, and we will assess their eligibility before they can take over your contract.

Question 11

What should I do if I have special requirements?

Accepted Answer

We offer permanent accessible rooms that meet needs and temporarily adjustable adaptable rooms. For more information, please contact the accommodation team directly.

Question 12

What should I do if my student loan is delayed?

Accepted Answer

If your student loan payment is delayed, please contact the accommodation team at your location for advice.

Question 13

How do I pay my rent?

Accepted Answer

You can pay by logging into the Concurrent Portal using your reference number and password. Payment methods include direct debit or bank transfer.

Question 14

How can I pay my rent as an international student?

Accepted Answer

As an international student, you can pay your rent via bank transfer (Transfermate) or credit card (please note that credit card payments may incur transaction fees). For more information, please refer to your booking documents or contact the accommodation team.

Question 15

Can I bring pets?

Accepted Answer

While we love pets, unfortunately, pets are not allowed in the accommodation area unless they are registered service animals.

Question 16

Does my room include bedding and other items?

Accepted Answer

Our rooms are unfurnished, allowing you to arrange them according to your needs. If you need bedding or kitchen items, we have partnered with unikitout.com, and you can purchase what you need directly from them, with delivery to your door. Use code NOW10 for a 10% discount.

Question 17

Can I have friends stay in my room?

Accepted Answer

You can invite friends to stay, but each resident is limited to one overnight guest, and they cannot stay for more than two consecutive nights. This is provided that these activities do not disturb other residents.

Question 18

Will my apartment be cleaned?

Accepted Answer

When you arrive, we will ensure that your student room and shared areas are spotless. Subsequent cleaning will be your responsibility. If you need assistance, please feel free to contact the accommodation team.

Question 19

What should I do if there’s a problem with my room?

Accepted Answer

If your room needs repairs, you can submit a maintenance request through the Concurrent App, and the accommodation team will address your issue as soon as possible.

Question 20

Is smoking allowed in the dormitory?

Accepted Answer

All of our student accommodation areas are smoke-free; you may smoke in designated smoking areas outside the building or in the courtyard.

Question 21

How do I connect to the internet?

Accepted Answer

Connecting to the internet is easy: upon arrival, simply connect your device to the wireless network. If needed, you can also use an ethernet cable to connect your device to the wall socket in your room.

Question 22

What activities are prohibited in the accommodation?

Accepted Answer

For health and safety reasons, we do not allow the use of candles, incense lamps, fryers, or any appliance that does not meet UK standards and regulations. Electric scooters or similar devices are also not permitted; please do not bring these items into the dormitory.

Question 23

Who will access my room?

Accepted Answer

We conduct three room inspections each year and occasional health and safety checks, but we will notify you at least 24 hours in advance.

Question 24

What are the dimensions of my small double bed?

Accepted Answer

A small double bed (also known as a 3/4 bed) measures approximately 120 cm wide and 190 cm long.

Question 25

Can I bring a rice cooker or electric pressure cooker?

Accepted Answer

Sorry, we do not allow rice cookers or electric pressure cookers as their high voltage may pose safety risks.

Question 26

Is there an airport pickup service?

Accepted Answer

We do not offer an airport pickup service, but our accommodation location has excellent transport connections, allowing you to easily take buses, trains, or taxis. If you need help arranging transportation, feel free to contact the accommodation team.

Question 27

What if I need to leave before my lease ends?

Accepted Answer

If you need to leave early, we might offer a lease transfer option, and it’s best to directly contact the accommodation team for the latest information.

Question 28

Can I receive packages?

Accepted Answer

Depending on your location, your mail might be delivered directly to your door (via Royal Mail), or you may need to pick it up from a local post box. Larger packages may be delivered to the reception, but we cannot be responsible for any lost or damaged packages.

Question 29

Is it possible to park in the dormitory?

Accepted Answer

Most of our dormitory buildings do not have dedicated visitor parking spaces, but there are parking lots in the surrounding area. Please contact the team at your chosen accommodation for more parking information.

Question 30

How can I use the laundry facilities?

Accepted Answer

All dormitory buildings have self-service laundry rooms equipped with washers and dryers. You can pay per use through an app to access these facilities.

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