Question 1

Some Studio types allow double occupancy; can my friend stay with me?

Accepted Answer

Yes, but you need to confirm with the apartment whether your selected room type allows for double occupancy, and the co-tenant must be a student.

Question 2

What are the main differences between Bronze/Silver/Gold/Platinum room types?

Accepted Answer

The primary difference lies in the size of the rooms, but each room generally has the same furnishings and decor. Note that there may be minor differences in apartment buildings in different cities.

Question 3

Can I change my room if I don't like it?

Accepted Answer

If another student cancels a room or agrees to swap with you, you can contact the apartment’s property team, and they will do their best to accommodate your request. However, aside from variations in room types and sizes, all other room configurations are the same.

Question 4

Can I check in early?

Accepted Answer

If you wish to check in early, please contact your advisor. Early check-in can be arranged if there are available rooms for the relevant lease term, and you agree to the additional rent.

Question 5

How should I pay my rent?

Accepted Answer

You can choose to pay annually, quarterly, or monthly.

Question 6

Will the unpaid rent be deducted directly from my bank card if it is due?

Accepted Answer

No. You need to log in to your apartment system account and set your payment method. You can pay online or swipe your card at the apartment reception. You may also opt for bank transfer, but it is usually used for special circumstances (such as difficulties in online payment/payment failures), and we prefer the first two payment methods. When submitting a reservation application, you can choose your payment method.

Question 7

When do I need to pay the deposit?

Accepted Answer

You need to pay the deposit when you submit your application and accept the contract.

Question 8

When can I get my deposit back?

Accepted Answer

Your deposit will be refunded after your lease ends, provided you successfully complete the checkout inspection (i.e., no damages to the room's facilities or any other cleaning issues). During this period, your deposit will be held by the deposit protection service [Deposit Protection Service] or [My Deposit Scotland].

Question 9

Can I send my parcels before moving in?

Accepted Answer

It depends on your booked room type; it's best to confirm with the apartment's property team. If allowed, you need to clearly label your package with your full name and room number so that the staff can store it for you.

Question 10

What kind of guarantor do I need to provide?

Accepted Answer

The guarantor needs to be aware of your living situation and agree to your rent payment. If there's a delay in payment, the apartment will contact your guarantor. The guarantor must be at least 18 years old, have a full-time job, and a permanent residence. Typically, the guarantor will be required to provide proof of address to verify their identity.

Question 11

Do I need to pay council tax?

Accepted Answer

If you are a qualified full-time student, you will be exempt from paying council tax. You must provide proof to the apartment to confirm your full-time student status.

Question 12

When can I check in?

Accepted Answer

You can check in at the beginning of the contract. If you arrive at the apartment outside of working hours, it's best to notify in advance for check-in arrangements.

Question 13

How do I receive my access card?

Accepted Answer

After completing the check-in process at the front desk, you can pick up your access card from the apartment reception.

Question 14

Can someone else pick up my access card for me?

Accepted Answer

No, for security reasons, your access card may only be collected by you.

Question 15

Can I smoke inside my room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartments, and there are smoke detectors installed. If you need to smoke, please ask the apartment reception for the designated smoking area.

York House

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Nottingham York House All Room Types

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