Question 1

Which Studio types allow double occupancy? Can I live with my friend?

Accepted Answer

Yes, you need to confirm with the apartment again whether your selected room type allows for double occupancy, and the co-occupant must be a student.

Question 2

What are the main differences between Bronze, Silver, Gold, and Platinum room types?

Accepted Answer

The main differences lie in the size of the room, though each room shares the same furnishings and decor style. Note: there may be other subtle differences in apartment buildings across different cities.

Question 3

Can I change my room if I don’t like it?

Accepted Answer

If another student cancels their room or agrees to swap with you, you can contact the apartment's property team who will try to accommodate your request. However, aside from different room types and sizes, all rooms have the same configuration and facilities.

Question 4

Can I check in early?

Accepted Answer

If you wish to check in early, please contact your advisor. If the apartment has available rooms for the corresponding rental period and agrees to the additional rent, early check-in can be arranged.

Question 5

How should I pay the rent?

Accepted Answer

You can choose to pay annually, quarterly, or monthly.

Question 6

Will the rent be directly deducted from my bank card if I haven’t paid by the due date?

Accepted Answer

No, you need to log into your apartment system account and set your payment method. You can pay online or swipe your card at the apartment front desk. You may also pay by bank transfer, but this is usually reserved for special situations (such as difficulties in online payments), and we prefer the first two payment methods. You can select your payment method when you submit your booking application.

Question 7

When do I need to pay the deposit?

Accepted Answer

When you submit your application and accept the terms of the contract.

Question 8

When can I get my deposit back?

Accepted Answer

Your deposit will be refunded after your lease expires, provided that you successfully complete the check-out inspection (i.e., no damage to the room's facilities or other cleaning issues). During this period, your deposit will be held by a deposit protection platform.

Question 9

Can I have my packages delivered before I check in?

Accepted Answer

This depends on the type of room you have booked. It’s best to contact the apartment's property team for confirmation. If allowed, you need to clearly write your full name and room number on the package so that staff can store it for you.

Question 10

What type of guarantor do I need to provide?

Accepted Answer

The guarantor must be aware of your accommodation situation and agree to your rent payments. If payments are delayed, the apartment will contact your guarantor. The guarantor should be over 18 years old, have a full-time job, and a fixed address. Generally, the guarantor will be asked to provide proof of address to verify their identity.

Question 11

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying council tax. You must provide the apartment with documentation proving your full-time student status.

Question 12

When can I check in?

Accepted Answer

You can check in when the contract starts; if you arrive at the apartment outside working hours, it is advisable to inform the apartment in advance so they can arrange check-in.

Question 13

How do I collect my key card?

Accepted Answer

You can collect your key card from the apartment front desk after completing the check-in process.

Question 14

Can someone else collect my key card for me?

Accepted Answer

No, for security reasons, your key card can only be collected by yourself.

Question 15

Can I smoke inside my room?

Accepted Answer

Smoking is prohibited in the apartment for safety reasons, and there are smoke detectors present. If you need to smoke, please inquire at the front desk about the designated smoking area.

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