Question 1

What is the exact location of the apartment?

Accepted Answer

The apartment is located at Usk Way, Newport, UK, with the postcode NP20 2DZ. It is situated in the city center, just a five-minute walk from the new Newport campus of the University of South Wales.

Question 2

How far is the apartment from the University of South Wales?

Accepted Answer

The apartment is only a five-minute walk from the Newport campus of the University of South Wales.

Question 3

What types of rooms are available in the apartment?

Accepted Answer

The apartment offers a variety of room types, including bronze and silver apartments, equipped with bathrooms or shower facilities, single or double beds, as well as study areas. Accessible rooms are also available.

Question 4

What expenses are included in the rent?

Accepted Answer

Your rent includes all energy costs such as heating, electricity, and water, along with free Wi-Fi and high-speed broadband in both communal and personal spaces. The school also provides contents insurance and on-site laundry facilities for students.

Question 5

What facilities does the apartment offer?

Accepted Answer

The apartment provides a communal lounge, bike storage, laundry facilities, complimentary Wi-Fi, all-inclusive bills, free activities, contents insurance, 24/7 security, furniture, and private study spaces.

Question 6

Is the apartment safe?

Accepted Answer

The apartment offers security services around the clock to ensure the safety and peace of mind for all residents. A friendly staff team is available 24/7. CCTV is installed both inside and outside the building, with a secure key card system for safe entry and exit. All bedrooms can be locked with a key.

Question 7

What is the duration of the apartment lease?

Accepted Answer

The lease term typically ranges from 42 to 51 weeks, depending on the student's academic year. The apartment also offers semester accommodations of 16 and 25 weeks.

Question 8

Are pets allowed in the apartment?

Accepted Answer

While we love animals, we have a strict no-pet policy for the health and safety of all staff and guests.

Question 9

Is the apartment suitable for international students?

Accepted Answer

Yes, the apartment is an ideal choice for both UK and international students, offering well-equipped rooms and top-notch amenities.

Question 10

How secure is the apartment?

Accepted Answer

Yes, the apartment offers security services around the clock, ensuring the safety and peace of mind of all residents.

Question 11

When is the rent payment deadline?

Accepted Answer

You need to log into your apartment account, click on bookings to view the due date for rent payment as stated in the contract, and ensure payment is made before the due date.

Question 12

Can rent be paid in installments?

Accepted Answer

You can choose to pay in up to two installments without needing a UK guarantor; parents can serve as guarantors for the installments, free of charge.

Question 13

How many days do I have to sign the contract after receiving it?

Accepted Answer

After the contract is issued, you need to pay the deposit and sign the contract within 7 days; otherwise, the contract will automatically expire.

Question 14

Can I choose my preferred room and floor?

Accepted Answer

You can choose your preferred room and floor; please consult an advisor for details.

Question 15

Can I choose my roommate?

Accepted Answer

The clv apartment does not allow queries about the nationality and gender of roommates, as this is the privacy of students, and the apartment does not disclose this information.

Question 16

Do I have to pay Council Tax?

Accepted Answer

If you are a full-time student who qualifies, you will be exempt from paying Council Tax. You must provide proof of your full-time student status to the apartment.

Question 17

What are the steps to check in after successful booking?

Accepted Answer

Students need to bring their passport to the apartment reception to check in, and it's advisable to bring the booking contract for eventualities.

Question 18

Can I check in early?

Accepted Answer

If you wish to check in early, please contact your advisor. Early check-in can be arranged if there are available rooms for the relevant lease term, and you agree to the additional rent.

Question 19

How to check in during non-working hours?

Accepted Answer

If a student arrives at the apartment during non-working hours, it is advised to email the apartment in advance to assist with check-in arrangements.

Question 20

Can I smoke inside the room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartment, and smoke detectors are installed. If you need to smoke, please inquire at the apartment reception about designated smoking areas.

Question 21

Can someone else pick up my key card?

Accepted Answer

No, for security reasons, your key card can only be picked up by you.

Question 22

How will my deposit be refunded?

Accepted Answer

The deposit will be refunded to the student within approximately 28 working days after the student checks out, provided there are no issues with the room.

Newport Student Village

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