Question 1

When is the rent payment deadline?

Accepted Answer

Please log into your apartment student portal, click 'Review My Offer' to enter the contract page, then click 'CLICK HERE TO VIEW THE TENANCY AGREEMENT' in the lower right corner or check the contract in your registered email for the rent payment deadline. If you need to pay the rent, return to the homepage and click 'Review/Pay Statement' to see the payment plan details. The key information includes [Balance], indicating the total amount payable for this item, and [Due Date], the rent payment deadline (format: day/month/year). Please ensure to clear the rent before the due date.

Question 2

How to pay the rent?

Accepted Answer

Please log into your apartment student portal, click 'Review/Pay Statement' to access the payment interface, check the box in front of the item you wish to pay, and click 'pay' to proceed to the payment interface. The apartment supports online card payment (credit cards accepted) or bank transfers. 1. For online card payment, ensure your payment card is one of the following: Mastercard/Visa/Visa Debit/Visa Electron. Fill in the cardholder information accurately, ensure sufficient balance, and that the bank supports this type of payment. Note that the card does not need to be held by the cardholder personally. 2. For bank transfers, follow your advisor's guidance to obtain the transfer account from the apartment, and complete the corresponding payment at the bank. Please note that wire transfers may take several business days to appear, so arrange your payment in advance.

Question 3

Can I pay in installments?

Accepted Answer

If you have a valid UK guarantor, you can choose to pay the rent in three installments, due in September, January, and April. If you do not have a valid UK guarantor, you must pay the full rent one month before the contract starts.

Question 4

When should I pay rent under the Flexible Booking Policy due to delays?

Accepted Answer

As the Flexible Booking Policy is reviewed and decided on a case-by-case basis, there is no strict unified standard. Please confirm the revised payment amount and deadline with the apartment after successfully applying for the Flexible Booking Policy.

Question 5

When should I pay rent for the Flexible Booking Policy due to delay?

Accepted Answer

As the Flexible Booking Policy is reviewed and decided on a case-by-case basis, there is no strict standard. After successfully applying for the Flexible Booking Policy, please confirm the revised payment amount and deadline with the apartment individually.

Question 6

How can I redeem the special offer I received when booking?

Accepted Answer

Please refer to the details of the offers provided by the apartment at the time of your booking, and follow those guidelines to redeem with the apartment.

Question 7

Is the deposit I paid when booking a security deposit? How do I get it back?

Accepted Answer

The deposit is a security deposit and does not count towards rent deduction. After completing the booking, your deposit will be transferred to a third-party institution in the UK for safekeeping until the end of the rental period, at which point it will be returned based on the condition of the room facilities (significant damage may lead to a partial or total deduction of the deposit, so any damage should be reported for repair promptly).

Question 8

Can I choose my roommate?

Accepted Answer

If you are booking with other companions, please contact our consultant, and we will do our best to assist you in arranging this.

Question 9

Can I move in before paying the rent?

Accepted Answer

You must pay all rent due when checking in.

Question 10

Can I check in early?

Accepted Answer

If you need to check in early, please contact your consultant. If the apartment has available rooms that match the required rental period, arrangements can be made after accepting the additional charges.

Question 11

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from council tax. You must provide the apartment with proof that you are a full-time student.

Question 12

Do I need to pay property tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from property tax.

Question 13

When can I check in?

Accepted Answer

You can check in at the start of the contract. If you arrive at the apartment outside working hours, it is best to inform the apartment in advance to arrange check-in.

Question 14

How do I collect my key card?

Accepted Answer

After completing the check-in process at the front desk, you can collect your key card from the apartment front desk.

Question 15

Can someone else collect the key card for me?

Accepted Answer

No, for security reasons, your key card can only be collected by yourself.

Question 16

Can I have pets in the apartment?

Accepted Answer

No, the apartment does not allow any pets.

Question 17

What should I do if I need repairs?

Accepted Answer

1. Report repairs using the apartment software 2. Report repairs at the apartment front desk

Question 18

Can I smoke inside my room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartment, and there are smoke detectors installed. If you need to smoke, please ask the front desk for the designated smoking area.

Leazes Parade

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Newcastle upon Tyne Leazes Parade All Room Types

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