Question 1

What is the deadline for paying rent?

Accepted Answer

Please log in to your apartment's Student Portal and click on the payment option to find the available due date for rent payment. Make sure to complete the payment before the due date.

Question 2

How to pay rent?

Accepted Answer

Please log in to your apartment's Student Portal, check the due date for rent payment, and use Visa/Master cards to pay online in time. Note that the payment card must be one of the following four types: Mastercard/Visa/Visa Debit/Visa Electron. Make sure your card has sufficient funds and is approved by your bank for this payment. 2. Bank transfer: Follow your advisor’s guidance to get the payment account information, then complete the payment through the bank. Remember to include your name and ID for the apartment’s identification, and be aware that wire transfers may take several working days to process, so plan ahead. 3. Phone payment: Call the apartment to provide your account information and complete the payment. 4. On-site payment: Students who have arrived in the local area before the rent due date can choose to pay in person at the apartment reception.

Question 3

Can I pay in installments?

Accepted Answer

Frseh apartments typically allow rent to be paid in four installments.

Question 4

I have discussed the Flexible Booking Policy with the apartment due to a delay. When should I pay the rent?

Accepted Answer

The Flexible Booking Policy is reviewed and decided on a case-by-case basis; thus, there is no strict uniform standard. Once your application is successful, please confirm the adjusted payment amount and deadline with the apartment.

Question 5

How do I pay the deposit? Will it be refunded?

Accepted Answer

The deposit is opened for payment 10 days before the contract starts. Since each apartment has different standards, the deposit amount and requirement to pay vary. Please log in to check whether you need to pay the deposit and the relevant amount. Upon moving out, the apartment will assess the condition of the room and determine the refund amount.

Question 6

Is the deposit I paid when booking the same as the security deposit? How is it refunded?

Accepted Answer

The deposit is a security deposit that does not offset rent; after booking, it is transferred to a third-party institution in the UK for safekeeping. Refunds are issued based on room condition when checking out (severe damage may lead to partial or full deductions), so it is important to report any damage promptly.

Question 7

I have a special offer from the apartment when booking, how can I redeem it?

Accepted Answer

Please refer to the relevant promotional terms provided by the apartment at the time of booking, and comply with those terms when dealing with the apartment.

Question 8

Can I move in before paying the rent?

Accepted Answer

You must pay all due rent at the time of check-in.

Question 9

When can I move into the apartment?

Accepted Answer

A few weeks before your arrival, the management team will invite you to register your move-in time. The apartment will promptly send you a list of available move-in times. You can also log into the apartment's Student Portal to complete the registration.

Question 10

Can I check in early?

Accepted Answer

If you wish to check in early, please contact your advisor. If the apartment has available rooms that meet your rental period, you can arrange for early check-in after accepting the contract and paying the additional rent.

Question 11

Can I have pets?

Accepted Answer

No pets of any size are allowed.

Question 12

Do I need to pay property tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying property tax. A waiver proof must be provided by the university, and if you haven't registered for courses by the time you arrive, make sure to bring your university name and student ID.

Question 13

How do I report a repair?

Accepted Answer

Log in to your Student Portal to report repairs, and the apartment team will respond as soon as possible. Detailed information on repairs can be found in the Student Handbook provided by the apartment.

Question 14

When can I check in?

Accepted Answer

You can check in when the contract starts. If you arrive outside of business hours, it is advisable to inform the apartment in advance for check-in arrangements.

Question 15

Can I smoke indoors?

Accepted Answer

No smoking is allowed inside the apartment. Please proceed to designated smoking areas if you wish to smoke.

Question 16

How do I get my access card?

Accepted Answer

After completing the check-in process, you can get your access card at the apartment reception.

Question 17

Can someone else pick up my access card for me?

Accepted Answer

No, for security reasons, the access card can only be picked up by you.

Question 18

Can I have pets in the apartment?

Accepted Answer

No, pets of any kind are not allowed in the apartment.

Question 19

What should I do to report a repair?

Accepted Answer

1. Report repairs using the apartment software. 2. Report repairs at the apartment reception.

Question 20

Can I smoke in my room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartment and smoke detectors are installed. If you need to smoke, please ask the apartment reception where the designated smoking areas are.

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Newcastle upon Tyne The Shield All Room Types

Studio

Silver Studio - EPC Band Rating B

Gold Studio - EPC Band Rating B

Classic Bronze Studio - EPC Band Rating B

Bronze Studio - EPC Band Rating B

Gold Studio

Silver Studio

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Classic Bronze En Suite - EPC Band Rating B

Bronze En Suite - EPC Band Rating B

Silver En Suite - EPC Band Rating B

Gold En Suite - EPC Band Rating B

Bronze En Suite

Silver En Suite

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