Question 1

What universities are near Quay Point?

Accepted Answer

The apartment is well-located near several universities, including Northumbria University and Newcastle University, approximately 15 minutes on foot.

Question 2

What room types are available at Quay Point?

Accepted Answer

Quay Point offers shared rooms with private bathrooms and shared kitchen and living areas.

Question 3

Is this apartment safe?

Accepted Answer

Quay Point offers 24-hour security services, CCTV monitoring, and access control systems to ensure resident safety.

Question 4

Does the rent include utilities?

Accepted Answer

Yes, the rent at Quay Point includes all utilities such as water, electricity, heating, and Wi-Fi.

Question 5

Is there a management or maintenance team in the apartment?

Accepted Answer

Yes, the apartment has an on-site team that can be contacted for repairs or other needs during your stay.

Question 6

What communal facilities are available at Quay Point?

Accepted Answer

The apartment features communal lounge areas, bike storage, laundry facilities, and outdoor social spaces.

Question 7

Are there laundry facilities in the apartment?

Accepted Answer

Yes, there is a shared laundry room in the apartment equipped with washing machines and dryers for residents.

Question 8

What is the rent payment deadline?

Accepted Answer

Please log into your Unite Students account, go to the Booking page, and click on the Tenancy agreement document. You can find the rent payment deadline and amount in the YOUR PAYMENT SCHEDULE BREAKDOWN section. 【DATE】 is the payment deadline (format: day/month/year) and 【AMOUNT】 is the rent amount due.

Question 9

What is the health check for bookings in popular cities?

Accepted Answer

Students who have booked Unite Students apartments should note that to create a fair living environment, the apartment management will conduct three random checks on booked students within a few weeks after the reservation (students who booked recently may also be randomly checked). The detailed process is as follows: ↵1. Check method: via email/phone, etc. ↵2. Materials students need to prepare: university acceptance letter or a screenshot from the university portal showing the student’s name and sufficient information confirming completion of the application process. ↵3. Third-party verification: For a small number of students, the apartment may verify their information with their respective universities. If a student does not respond to any of the three contacts, the reservation will be flagged as suspicious, and if the student cannot be contacted at all, the reservation will be canceled. ↵Please pay attention to ensure that the phone number and email provided during the application process are monitored for messages from the apartment, and contact your advisor promptly with any questions!

Question 10

How to Pay Rent?

Accepted Answer

There are two ways to pay rent at the apartment: online payment and bank transfer. 1. Online Payment: Log in to your Unite Students account, go to the Payments page, enter the rent amount you need to pay, click the Pay button, and enter your payment card information. If you are using a UK debit card, select the Debit card type and change the Billing address to a UK address; if you are using a Chinese credit card, select the Credit card type and keep the Billing address in China. 2. Bank Transfer: Log into your Unite Students account, go to the Booking page, and download the Bank Transfer Info file. Contact your bank in advance and bring the relevant materials to the bank counter or use a self-service transfer machine. Make sure to fill in your reservation information in the payment note (refer to the bank_transfer_info file for instructions). Please note that transfers are not processed in real-time, so ensure to complete the transfer 1-2 weeks before the deadline to guarantee the funds arrive on time. Also, be aware that banks charge fees for international transfers, so ensure the amount you pay covers both the rent and any applicable fees.

Question 11

What if my check-in time doesn't match my appointment time, can I check in outside of working hours?

Accepted Answer

If you arrive on the same day but are delayed by a few minutes to a few hours, you can wait at the front desk, and the staff will assist you after handling the scheduled guests. If you arrive on a different day, please click 'Edit' in the check-in summary on the Unite APP and select a new suitable check-in time. The apartment will also provide emergency contact information near the entrance or at the front desk, which you can call. Alternatively, you can call the apartment's emergency control center at 03003031611 for assistance.

Question 12

Is the advance rent I paid during booking a deposit? How is it refunded?

Accepted Answer

The Advance Rent is a prepayment of rent, used as a deposit. After successfully checking in, the Advance Rent will be deducted from your rent and will not be refunded.

Question 13

I have special offers from the apartment during booking, how do I redeem them?

Accepted Answer

Please refer to the activity details provided by the apartment at the time of booking, and follow those guidelines to redeem your offers with the apartment.

Question 14

Can I just pay the amount requested by the apartment?

Accepted Answer

Please determine how much you should pay based on your payment method, but ensure that your payment amount matches what the apartment requests. For example, if using an international bank transfer, since intermediary banks charge fees, make sure the payment covers both the rent and the fees to ensure full payment, avoiding any outstanding amounts.

Question 15

When can I check in?

Accepted Answer

You can check in on the day your lease begins; if you arrive at the apartment outside of working hours, it's best to inform the apartment in advance to arrange your check-in.

Question 16

Can I choose my roommate?

Accepted Answer

If you have other friends booking with you, please contact the consultants at Jihome, and we will do our best to arrange it for everyone.

Question 17

How can I get my access card?

Accepted Answer

After completing the check-in process at the front desk, you can pick up your access card from the front desk of the apartment.

Question 18

Can I check in early?

Accepted Answer

If you need to check in early, please contact your consultant. If the apartment has a suitable vacant room for your rental period, you can arrange for an early check-in after paying the additional rent.

Question 19

Can someone else pick up my access card for me?

Accepted Answer

No, for security reasons, your access card can only be collected by you personally.

Question 20

Do I need to pay property tax?

Accepted Answer

If you are a qualified full-time student, you will be exempt from property tax. You must provide the apartment with proof that you are a full-time student.

Question 21

What should I do if there is no one at the front desk when I arrive?

Accepted Answer

The apartment provides emergency contact information at the entrance or prominently at the front desk. You can call it. Alternatively, you can also dial the apartment's emergency control center number (UK number) 03003031611, and we will arrange for staff to assist you.

Question 22

What if I am late and my reserved check-in time does not match?

Accepted Answer

If you arrive on the same day but are late by a few minutes to a few hours, you can wait at the front desk, and staff will assist you after they serve other customers with appointments. If you are arriving on a different day, please click "Edit" in the check-in summary on the apartment APP and select a new check-in time that suits you.

Question 23

Can I have pets in the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 24

What should I do if I need repairs?

Accepted Answer

1. Report repairs using the apartment software 2. Report repairs through the front desk of the apartment.

Question 25

Can I smoke in my room?

Accepted Answer

Smoking is prohibited in the apartment for safety reasons, and there are smoke detectors. If you need to smoke, please ask the apartment front desk about the designated smoking areas.

Question 26

Is there public transportation near the apartment?

Accepted Answer

Yes, the apartment is conveniently located near bus stops and the Manors subway station, making transportation very easy.

Question 27

Are there any supermarkets or convenience stores nearby?

Accepted Answer

Yes, there are several supermarkets and convenience stores near the apartment, such as Tesco Express, within walking distance.

Quay Point

Offer Details(1)

Basic Info

Amenities & Services

Floor Plan

Newcastle upon Tyne Quay Point All Room Types

En-suite

EXTRA LARGE HIGH DOUBLE ENSUITE

EXTRA LARGE STANDARD DOUBLE ENSUITE

DOUBLE WHEELCHAIR ACCESSIBLE ENSUITE

Cost Breakdown

Rent Includes

Apartment Regulations

How to refund a deposit

How to renew the lease

How to sublet

Early check-in available

FAQ

Guest Reviews

Map

Submit Enquiry

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