Question 1

What types of accommodation does Quay Point Studios offer?

Accepted Answer

Quay Point Studios offers a variety of fully furnished studio and one-bedroom apartments. Each room features a private bathroom, kitchen, and living area, providing residents with total independence and privacy.

Question 2

Does the rent at Quay Point Studios include utilities?

Accepted Answer

Yes, the weekly rent at Quay Point Studios covers all basic utilities, including electricity, heating, water, as well as high-speed Wi-Fi in both private apartments and shared areas, so you don’t have to worry about extra bills.

Question 3

What public facilities are available at Quay Point Studios?

Accepted Answer

Quay Point Studios is equipped with a variety of public facilities, including a fully equipped gym, a lounge area with table tennis and PlayStation gaming zones, an outdoor courtyard and barbecue area, an in-building laundry room, secure bike storage, vending machines, and recycling stations throughout the building.

Question 4

How does Quay Point Studios ensure the safety of residents?

Accepted Answer

Quay Point Studios is equipped with 24/7 CCTV surveillance, a secure access control system, modern fire safety features, and a team on-site 24 hours a day. All residents automatically receive contents insurance, providing comprehensive safety assurance.

Question 5

Where is Quay Point Studios located?

Accepted Answer

Quay Point Studios is located on Melbourne Street in Newcastle, with the postcode NE1 2JB. It is about a 12-minute walk to Northumbria University and a 22-minute walk to Newcastle University, making it an ideal residence for students from both institutions.

Question 6

How can I redeem special offers I had when booking a studio?

Accepted Answer

Please refer to the specific terms of the promotion provided by the studio at the time of your booking and follow the guidelines to redeem it.

Question 7

Will I just pay the exact amount requested by the apartment?

Accepted Answer

You should determine how much to pay based on your payment method, but be sure to ensure that the amount of your rent matches what the apartment requires. For example, if you're using an international bank transfer, intermediary banks may charge fees, so ensure that the amount paid covers the rent plus any fees to avoid arrears.

Question 8

When can I check in?

Accepted Answer

You can check in on the day your rental contract begins. If you arrive outside of working hours, it is best to inform the apartment in advance to facilitate check-in arrangements.

Question 9

Can I choose my roommate?

Accepted Answer

If you are making a reservation with friends, you can contact the consultants at Jihao Home, and we will do our best to assist with the arrangements.

Question 10

How do I collect my access card?

Accepted Answer

Once you complete the check-in process at the front desk, you can collect your access card from the apartment front desk.

Question 11

Can I check in early?

Accepted Answer

If you need to check in early, please contact your consultant. If there are available rooms for the corresponding lease period and you accept the additional rent, early check-in can be arranged.

Question 12

Can someone else pick up my access card for me?

Accepted Answer

No, for security reasons, you must collect your access card in person.

Question 13

Do I need to pay property tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from property tax. You must provide evidence to the apartment that you are a full-time student.

Question 14

What if no one is at the reception when I arrive?

Accepted Answer

The apartment will provide emergency contact information at the entrance or at a visible location at the front desk, which you can call for assistance. Alternatively, you can call the apartment's emergency control center number (UK number) 03003031611, and we will send staff to assist you.

Question 15

What should I do if I will be late and it doesn't match my scheduled check-in time?

Accepted Answer

If you arrive on the same day but are just late by a few minutes to several hours, you can wait at the front desk, and staff will assist you after handling the reservations. If you are arriving on a different day, please click 'Edit' in the check-in summary in the apartment app to select a new check-in time that works for you.

Question 16

Can I have pets in the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 17

How do I report a repair?

Accepted Answer

1. Report a repair through the apartment software; 2. Report a repair at the apartment front desk.

Question 18

Can I smoke inside the room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartment and smoke detectors are installed. If you need to smoke, please inquire at the apartment front desk about the designated smoking area.

Quay Point Studios

Offer Details(1)

Basic Info

Amenities & Services

Floor Plan

Newcastle upon Tyne Quay Point Studios All Room Types

Studio

LARGE STANDARD DOUBLE STUDIO

LARGE HIGH DOUBLE STUDIO

MEDIUM HIGH DOUBLE STUDIO

MEDIUM STANDARD DOUBLE STUDIO

SMALL HIGH DOUBLE STUDIO

SMALL STANDARD DOUBLE STUDIO

DOUBLE WHEELCHAIR ACCESSIBLE STUDIO

1 Bedroom

STANDARD DOUBLE ONE BED FLAT

HIGH DOUBLE ONE BED FLAT

Cost Breakdown

Rent Includes

Apartment Regulations

How to refund a deposit

How to renew the lease

How to sublet

Early check-in available

FAQ

Guest Reviews

Map

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