Question 1

How can I find out who I will be living with?

Accepted Answer

For privacy reasons, we do not disclose the names of residents. However, you can learn about your flatmates through the resident group shared before check-in or ask your accommodation team for details like gender, year, and university.

Question 2

When can I move in?

Accepted Answer

About two months before your selected check-in date, you can schedule a suitable moving in time. If you have special accessibility needs or travel issues, please inform us at this time. If you need to move in early, we can arrange it. Just reach out to your accommodation team, and they will provide you with available times and costs.

Question 3

Do I need to pay a deposit?

Accepted Answer

Unlike many other accommodation providers, we do not require a deposit to secure your booking. We only ask that you pay your rent in advance, which will be deducted from your first rental payment. Think of it as a little gift you prepare for yourself, and you’ll appreciate its convenience come September!

Question 4

Can I cancel my booking after making it?

Accepted Answer

We have a 5-day 'cooling-off' policy, which means that if you need to cancel within 5 days of signing the lease and have not moved in yet, you can do so. If the cooling-off period has passed, you may still cancel under certain circumstances, such as if your UK visa is refused or you did not meet the entry requirements for your chosen university. You only need to provide the UCAS notification or visa refusal document within 72 hours of receiving the relevant notification. If you find a qualified replacement tenant, you can transfer your lease to them, and we will conduct a vetting process to ensure they are suitable to take over your lease.

Question 5

What should I do if I have special requirements?

Accepted Answer

We offer permanent accessible rooms that meet specific needs, as well as temporarily adjustable adapted rooms. For further information, please contact the accommodation team directly.

Question 6

What should I do if my student loan is delayed?

Accepted Answer

If your student loan payment is late, please reach out to the accommodation team at your location for advice.

Question 7

How can I pay my rent?

Accepted Answer

You can pay by logging into the Concurrent Portal using your reference number and password. Payment methods include direct debit or bank transfer.

Question 8

As an international student, how should I pay my rent?

Accepted Answer

As an international student, you can pay your rent via bank transfer (Transfermate) or credit card (note that credit card payments may incur transaction fees). For more information, please refer to your booking documents or contact the accommodation team.

Question 9

Can I bring pets?

Accepted Answer

While we love pets, unfortunately, they are not allowed in the accommodation area unless they are registered service animals.

Question 10

Does my room include bedding and other items?

Accepted Answer

Our rooms are unfurnished, allowing you to set them up according to your needs. If you require bedding or kitchen supplies, we have partnered with unikitout.com, where you can order the items you need for delivery. Use code NOW10 to get a 10% discount.

Question 11

Can I have friends stay in my room?

Accepted Answer

You can invite friends to stay, but each resident is allowed only one overnight guest at a time, and they cannot stay for more than two consecutive nights. This is provided that such activities do not disturb other residents.

Question 12

Will my apartment be cleaned?

Accepted Answer

We will ensure your student room and shared areas are spotless upon your arrival. After that, cleaning will be your responsibility. If you need assistance, feel free to contact the accommodation team.

Question 13

What should I do if there's an issue with my room?

Accepted Answer

If your room requires repairs, you can submit a maintenance request through the Concurrent App, and the accommodation team will address the issue as soon as possible.

Question 14

Can I smoke in the accommodation?

Accepted Answer

All of our student accommodation areas are smoke-free. You may smoke outside the building or in designated smoking areas in the courtyard.

Question 15

How do I connect to the internet?

Accepted Answer

Connecting to the internet is simple: upon arrival, you just need to connect your device to the Wi-Fi. If necessary, you can also use an ethernet cable to connect devices to the network socket in your room.

Question 16

What am I not allowed to do in the accommodation?

Accepted Answer

For health and safety reasons, the use of candles, aroma lamps, deep fryers, or any appliances not compliant with UK standards and regulations is prohibited. Electric scooters or similar devices are also not allowed. Please do not bring these items into the accommodation.

Question 17

Who can enter my room?

Accepted Answer

We conduct three room inspections each year and perform health and safety checks at intervals. However, we will notify you at least 24 hours in advance.

Question 18

What size is my small double bed?

Accepted Answer

A small double bed (also known as a 3/4 bed) measures approximately 120 cm wide and 190 cm long.

Question 19

Can I bring a rice cooker/pressure cooker?

Accepted Answer

Sorry, we do not allow rice cookers or pressure cookers due to their potentially hazardous high voltage.

Question 20

Is there an airport pickup service?

Accepted Answer

We do not provide an airport pickup service, but our accommodation locations have excellent transport links, allowing you to easily take buses, trains, or taxis. If you need assistance arranging transport, please contact the accommodation team.

Question 21

What should I do if I need to leave before the end of my tenancy?

Accepted Answer

If you need to leave early, there may be options for tenancy replacement, and it is best to contact the accommodation team directly for the latest information.

Question 22

Can I receive packages?

Accepted Answer

Depending on your location, your mail may be delivered directly to your door (via Royal Mail), or you may need to collect it from an on-site mailbox. Larger packages can be delivered to the reception, but we are not responsible for any lost or damaged packages.

Question 23

Can I/my friends park in the accommodation?

Accepted Answer

Most of our accommodation buildings do not have designated visitor parking spaces, but there are parking facilities available in the surrounding area. Please contact the team at your chosen accommodation for more parking information.

Question 24

How do I do laundry?

Accepted Answer

All accommodation buildings have laundry facilities with washing machines and dryers. You can use these facilities by paying per use through an app.

Market House

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Newcastle upon Tyne Market House All Room Types

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