Question 1

What is the deadline for paying rent?

Accepted Answer

What is the deadline for paying rent? Please visit your student portal, click on Review My Offer to access the contract page, then click on CLICK HERE TO VIEW THE TENANCY AGREEMENT in the bottom right corner or check your registered email for the rent payment deadline mentioned in the contract. To make a payment, return to the homepage and click Review/Pay Statement to view the details of your payment schedule. Key information is 【Balance】, the total amount currently payable, and 【Due Date】 (format: DD/MM/YYYY), please ensure to pay the rent before the due date.

Question 2

How to pay rent?

Accepted Answer

How to pay rent? Please visit your student portal, click on Review/Pay Statement to access the payment page, then tick the items you need to pay for and click pay to proceed. The apartment supports online card payments (credit cards accepted) or bank transfers. 1. For card payments, ensure that your card belongs to one of the following types: Mastercard/Visa/Visa Debit/Visa Electron. Fill in the cardholder's information carefully, and ensure that there is sufficient balance and that your bank supports the payment. Note that the card does not need to be in the cardholder's name. 2. For bank transfers, please contact the apartment for the transfer account number under your advisor's guidance, and then proceed with the payment at the bank. Please note that wire transfers may take several working days to process, so plan your payments ahead.

Question 3

Is it possible to pay rent in installments?

Accepted Answer

Is it possible to pay rent in installments? If you have a valid UK guarantor, you may choose to pay the rent in three installments due in September, January, and April. If you do not have a valid guarantor, you must pay the full rent one month before the contract begins.

Question 4

Regarding the Flexible Booking Policy, when should I pay rent?

Accepted Answer

Regarding the Flexible Booking Policy, when should I pay rent? As the Flexible Booking Policy is reviewed and decided by the apartment on a case-by-case basis, there is no strict standard. After successfully applying for the Flexible Booking Policy, please confirm the revised payment amount and due date with the apartment directly.

Question 5

Regarding the delay factors, I inquired about the Flexible Booking Policy with the apartment; when should I pay the rent?

Accepted Answer

Regarding the delay factors, I inquired about the Flexible Booking Policy with the apartment; when should I pay the rent? Since the Flexible Booking Policy is examined and decided by the apartment on a case-by-case basis, no strict standard exists. After successfully applying for this policy, please confirm the revised payment amount and due date with the apartment.

Question 6

How can I redeem the special offers from my booking?

Accepted Answer

How can I redeem the special offers from my booking? Please refer to the relevant campaign details provided by the apartment at the time of your booking and follow those guidelines to redeem them with the apartment.

Question 7

Is the deposit I paid at booking the security deposit? How is it refunded?

Accepted Answer

Is the deposit I paid at booking the security deposit? How is it refunded? The deposit is indeed the security deposit, which does not offset rent. After completing the reservation, your deposit will be held by a third-party agency that manages deposits in the UK until the end of the rental period. Refunds will be made based on the condition of the room facilities at checkout (serious damages may lead to deductions from the deposit, so please report any facility issues promptly).

Question 8

Can I choose my roommates?

Accepted Answer

Can I choose my roommates? If you have friends booking together, you can reach out to the apartment advisor, and we will do our best to assist you with the arrangements.

Question 9

Can I move in before paying rent?

Accepted Answer

Can I move in before paying rent? You must pay all due rent at the time of check-in.

Question 10

Can I check in early?

Accepted Answer

Can I check in early? If you need to check in early, please contact your advisor. If the apartment has available rooms that meet the required rental period, early check-in can be arranged upon payment of the additional rent.

Question 11

Do I need to pay council tax?

Accepted Answer

Do I need to pay council tax? If you are a qualifying full-time student, you will be exempt from council tax. You must provide evidence to the apartment to prove that you are a full-time student.

Question 12

Do I need to pay property tax?

Accepted Answer

Do I need to pay property tax? Qualifying full-time students are exempt from property tax.

Question 13

When can I check in?

Accepted Answer

When can I check in? You can check in when the contract begins. If you arrive at the apartment outside of working hours, it’s best to inform the apartment in advance so they can arrange your check-in.

Question 14

How do I collect my access card?

Accepted Answer

How do I collect my access card? You can collect your access card from the front desk after completing the check-in process.

Question 15

Can someone else collect my access card for me?

Accepted Answer

Can someone else collect my access card for me? No, for security reasons, you must collect your access card in person.

Question 16

Can I have pets in the apartment?

Accepted Answer

Can I have pets in the apartment? No, pets are not allowed in the apartment.

Question 17

How do I submit a maintenance request?

Accepted Answer

How do I submit a maintenance request? 1. Submit requests through the apartment's app 2. Submit requests at the apartment front desk.

Question 18

Can I smoke in my room?

Accepted Answer

Can I smoke in my room? Smoking is prohibited in the apartment for safety reasons and smoke detectors are installed. If you need to smoke, please ask the front desk about the designated smoking area.

Oxney House & Gardens

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