Question 1

When can I check in?

Accepted Answer

You can check in on the day the contract starts. If you arrive at the apartment outside of working hours, please inform the apartment in advance to arrange your check-in.

Question 2

Can I have pets inside the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 3

Is smoking allowed in the room?

Accepted Answer

Due to safety reasons, smoking is prohibited in the apartment, and smoke detectors are installed. Please check with the apartment front desk for designated smoking areas if you need to smoke.

Question 4

When is the rent payment due date?

Accepted Answer

The rent due date can be found in the contract. Log into your Dwell account, open the dropdown menu, and click on Message to view your contract. Be sure to pay the corresponding amount before the due date. If you opt for bank transfer, international transfers are not immediate and should be arranged at least one week in advance.

Question 5

How can I obtain my access card?

Accepted Answer

After completing the check-in process at the front desk, you can collect your access card from the apartment front desk.

Question 6

How do I report a maintenance issue?

Accepted Answer

Please report maintenance issues through the apartment front desk.

Question 7

How do I pay rent?

Accepted Answer

You can pay rent online through the apartment's official website. Log into your account, click on pay now to access the payment page. Select Manual Breakup, enter the amount you need to pay in RESIDENTIAL, choose your card type, and input card information for online payment. Alternatively, you can email the apartment to ask for bank details to arrange a wire transfer.

Question 8

Do I need to pay property tax?

Accepted Answer

Eligible full-time students are exempt from paying property tax. You must provide the apartment with proof of your full-time student status.

Question 9

Can I check in early?

Accepted Answer

If you need to check in early, please contact your advisor. If the apartment has available rooms that match the rental period, and you accept the additional rent, early check-in can be arranged.

Question 10

Can I choose my roommate?

Accepted Answer

If you have friends booking together, please contact the apartment's advisor, and we will do our best to arrange it.

Question 11

Are there regular cleanings in the apartment?

Accepted Answer

The common areas of the apartment, like the front desk and study areas, are regularly cleaned.

Question 12

Where can I pick up my parcel?

Accepted Answer

The apartment has a package room where you can collect your parcels.

Question 13

Are there many Chinese residents in the apartment?

Accepted Answer

Specific nationality information is considered personal privacy; please consult an advisor for more details.

Question 14

How far is the nearest supermarket from the apartment?

Accepted Answer

It takes an 8-minute walk to reach the nearest supermarket.

Question 15

Can I book with friends?

Accepted Answer

Yes, the more people you book with, the greater the discounts, and you can enjoy cashback for group bookings.

The Grafton

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Manchester The Grafton All Room Types

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