Question 1

What is the difference between a studio and an en-suite in true Salford?

Accepted Answer

A studio is a private unit that includes a sleeping area, a private bathroom, and a kitchenette; an en-suite means you have your own bedroom and bathroom, but the kitchen and living area are shared. Please refer to the room type descriptions and services when making your choice.

Question 2

Can I choose my own room?

Accepted Answer

Yes—when booking online, you can typically view and select floors, room numbers, and room types in real-time, but this is subject to availability. If you have preferences, it is advisable to book early or contact the sales team to confirm available options.

Question 3

Can I bring pets?

Accepted Answer

Generally, pets are not allowed (clearly prohibited by the apartment), including dogs, cats, birds, etc. If you require a service/assistance animal, please communicate with the apartment in advance and provide relevant documentation. The management occasionally offers pet therapy activities.

Question 4

Does true Salford have parking?

Accepted Answer

Yes, but parking spaces are limited and usually require an additional fee and advance booking. If you plan to bring a car, it is advisable to confirm the availability and fees before booking and contact the sales or reception team to reserve a space.

Question 5

What is the minimum age to live in true Salford?

Accepted Answer

The minimum age to move in is 18 years and older, and full-time students are generally accepted. Valid identification and proof of student status are required at the time of signing and move-in.

Question 6

Are there any accessible rooms for wheelchair access?

Accepted Answer

Yes, there are accessible room types (accessible studios / accessible apartments) typically equipped with accessible showers/wet rooms and wider pathways. You can choose an accessible room during booking or contact the team for assistance.

Question 7

How safe is true Manchester Salford?

Accepted Answer

True places a high priority on resident safety: common measures include 24/7 reception/staff, CCTV monitoring, controlled access (fob), and on-site security. If you have any safety concerns, you can contact the reception team at any time.

Question 8

What is the duration of the rental contract I can choose?

Accepted Answer

The common contract lengths are 44 weeks or 51 weeks (short-term lease options are also available) and can be selected at the time of booking. Contract options may change based on different academic years or special promotions.

Question 9

Can I cancel my booking for free?

Accepted Answer

Under certain conditions, you may cancel for free (such as not receiving an offer from your chosen university, visa denial, or transferring to a city not covered by true), and must adhere to the terms of the 'true booking guarantee.'

Question 10

Does true Salford have bicycle storage?

Accepted Answer

Yes—the property offers secure bicycle storage facilities for convenient daily commuting and travel. You can inquire at the reception for specific location and usage rules.

Question 11

What are the differences between booking through Jihao Home and other methods?

Accepted Answer

1) You will receive attentive professional advisory service; 2) You can reserve exclusive properties from Jihao Home (subject to stock at the time of booking); 3) You will benefit from the lowest combination discounts in the market, including but not limited to rent reductions, rent offsets, exclusive cashbacks, special support offers, additional service discounts, incentives for referrals, and more. Please consult your advisor for details on combination discounts; 4) We promise price protection; if you find the same apartment at a lower price on other platforms, you can book through us at the same low price (please refer to the price protection terms for details).

Question 12

Can I book a room with a conditional offer?

Accepted Answer

If you decide that there are no True apartments in the city you are going to, you can opt to cancel (please consult your advisor for the specific cancellation deadline).

Question 13

Does the apartment accept cash payments?

Accepted Answer

Sorry, the apartment currently does not accept cash payments. The preferred method is to use a credit card on the online website or opt for a bank transfer.

Question 14

Are there staff on-site at the apartment?

Accepted Answer

The apartment provides staff or security around the clock. All corridors and communal areas are equipped with CCTV.

Question 15

What should I do if I encounter maintenance issues?

Accepted Answer

The apartment has a dedicated team to respond to and resolve maintenance issues. Repairs will be completed during the first visit if possible. Sometimes parts may need to be ordered or external contractors arranged; in such cases, the apartment will follow up until the issue is resolved.

Question 16

Can my room accommodate two people?

Accepted Answer

Studio rooms allow free double occupancy.

Question 17

Is smoking allowed in the room?

Accepted Answer

No. According to your lease agreement, smoking is prohibited within any true student buildings. There are designated smoking areas for your use.

Question 18

What should I do if I lose my keys?

Accepted Answer

The apartment has 24-hour security staff available to assist you in gaining access to your room.

Question 19

What does the £250 welcome package from the apartment include?

Accepted Answer

True offers a welcome package valued at £250, including bedding, comfort items, and kitchen essentials from luxury brands. The apartment will arrange to place your welcome package in your room before your arrival at true. (Available for reservations of 44 weeks or more.)

Question 20

Which room types include free breakfast?

Accepted Answer

Booking true Sky Suites (available in all cities), true Premium Suites with city View (Manchester), true Superior Suites (Glasgow and Liverpool), and true Suite plus (Birmingham) allows you to enjoy the Weekday breakfast to go service offered by the apartment. This benefit is applicable for bookings of 44 weeks or more.

True Manchester-Salford One

Offer Details(1)

Basic Info

Amenities & Services

Price Trend

Floor Plan

Manchester True Manchester-Salford One All Room Types

Studio

true Sky Studio

true Accessible Studio

true Studio

true Premium Studio

true Premium Studio with City Views

true Accessible Studio Plus

true Sky Studio Plus

true Studio Plus

true Superior Studio Plus with City Views

true Superior Studio Plus

En-suite

true Apartment

true Apartment Plus

true Superior Apartment Plus

Cost Breakdown

Rent Includes

Apartment Regulations

How to refund a deposit

How to renew the lease

How to cancel a lease

How to sublet

FAQ

Guest Reviews

Map

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