Question 1

When is the rent payment deadline?

Accepted Answer

Log in to your apartment's Student Portal, click on the payment section to check the rent due date. Please make the payment before the due date.

Question 2

How can I pay the rent?

Accepted Answer

Go to your apartment's Student Portal, click on the payment option to check the deadline, and pay the rent online using Visa/Master cards. Make sure to complete the payment before the due date. Note that acceptable card types include Mastercard, Visa, Visa Debit, and Visa Electron. Ensure there are sufficient funds and input account details accurately. Additionally, the bank must support this type of transaction. The card does not need to be held by the cardholder. 2. Bank Transfer: Follow your advisor's guidance to contact the apartment for the collection account details, then complete the payment at the bank. Make sure to note your name and ID for the apartment to recognize you, and note that wire transfers can take several working days to process; therefore, plan your payment in advance. 3. Phone Payment: Call the apartment and provide your account information to complete the payment. 4. On-site Payment: Students who have arrived before the rent due date can choose to pay at the apartment front desk.

Question 3

Can I pay in installments?

Accepted Answer

Frseh properties typically allow rent to be paid in four installments.

Question 4

Due to delays related to the Flexible Booking Policy, when should I pay the rent?

Accepted Answer

Since the Flexible Booking Policy is reviewed and decided on a case-by-case basis by the apartment, there is no strict uniform standard. After successfully applying for the Flexible Booking Policy, please confirm your adjusted payment amount and due date with the apartment separately.

Question 5

How to pay the deposit? Will it be refunded?

Accepted Answer

The deposit will be open for payment 10 days before the contract starts. Since the standards for each building vary, the deposit amount and whether payment is required will differ. Please log in to your payment interface to check if a deposit is necessary and the corresponding amount. When you move out, the apartment will determine the refundable amount based on the condition of the room.

Question 6

Is the deposit I paid at booking considered a deposit? How can it be refunded?

Accepted Answer

The deposit is considered a security deposit and does not offset rent. After reservation completion, your deposit will be held by a third-party institution in the UK until the end of the lease, when refunds will be based on room damage (serious damage may result in partial or full deposit deductions, so please report any damaged facilities promptly).

Question 7

I have special offers from the apartment at booking; how can I redeem them?

Accepted Answer

Please refer to the details of the promotional offer provided by the apartment at the time of booking, and follow the relevant terms to redeem with the apartment.

Question 8

Can I move in before paying the rent?

Accepted Answer

You must pay all due rent at the time of check-in.

Question 9

When can I move into the apartment?

Accepted Answer

A few weeks before your arrival at the dormitory, the management team will invite you to register your check-in time. The apartment will send you the available check-in time schedule promptly. You can also register on the apartment's student portal.

Question 10

Can I check in early?

Accepted Answer

If you have a request for early check-in, please contact your advisor. If the apartment has vacancies for the corresponding lease term, you can arrange early check-in after accepting the contract and paying the additional rent.

Question 11

Can I have pets?

Accepted Answer

No, all types of pets are prohibited.

Question 12

Do I need to pay council tax?

Accepted Answer

If you're a qualified full-time student, you are exempt from paying council tax. You must have a council tax exemption certificate provided by the university. If you don't have this information due to not being registered yet at the time of your move-in, make sure to bring your university name and student number.

Question 13

How do I report a repair?

Accepted Answer

Log in to your Student Portal to register your repair request, and the apartment team will respond promptly. For detailed information, please refer to the maintenance section in the Student Handbook provided by the apartment.

Question 14

When can I check in?

Accepted Answer

You can check in when the contract starts. If you are arriving at the apartment outside of working hours, it's best to inform the apartment in advance so they can arrange your check-in.

Question 15

Can I smoke indoors?

Accepted Answer

No, smoking is prohibited in all apartments. If you wish to smoke, please go to the designated smoking area.

Question 16

How do I collect my access card?

Accepted Answer

You can collect your access card at the front desk after completing the check-in process.

Question 17

Can someone else collect my access card for me?

Accepted Answer

No, for security reasons, your access card can only be collected by you.

Question 18

Can I have pets in the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 19

What should I do to report a repair?

Accepted Answer

1. Report repairs through the apartment app. 2. Report repairs directly at the apartment front desk.

Question 20

Can I smoke in my room?

Accepted Answer

For safety reasons, smoking is prohibited inside the apartment, and smoke detectors are installed. If you wish to smoke, please ask the apartment front desk for information about smoking areas.

Optima

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Loughborough Optima All Room Types

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Mezzanine Studio - EPC Band Rating C

Bronze Studio - EPC Band Rating B-C

Bronze Plus Studio - EPC Band Rating B-C

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Gold Studio - EPC Band Rating C

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Gold Plus Studio - EPC Band Rating B-C

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Mezzanine Studio

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