Question 1

What is the deadline for paying the rent?

Accepted Answer

Please log into your apartment's Student Portal and click on the payment section to view the rent payment deadline, and ensure to pay before the due date.

Question 2

How can I pay my rent?

Accepted Answer

To pay the rent, log into your apartment's Student Portal, click on the payment section to check the rent deadline, and use a Visa/MasterCard for online payment before the due date. Ensure that the payment card is one of the following: Mastercard/Visa/Visa Debit/Visa Electron, with sufficient credit, accurate account info, and the bank must allow such payment. The card does not need to be held by you. 2. Bank transfer: Contact the apartment for the account info under the guidance of an advisor, then complete the payment at the bank. Make sure to note your name and ID for identification, and wire transfers may take several business days. 3. Phone payment: Call the apartment and provide account info for payment. 4. On-site payment: Students already in the area prior to the rent due date can pay in person at the apartment front desk.

Question 3

Can I pay the rent in installments?

Accepted Answer

The apartments under Frseh are set to be paid in four installments by default.

Question 4

When should I pay my rent under the Flexible Booking Policy?

Accepted Answer

As the Flexible Booking Policy is reviewed and decided case by case by the apartment, there is no strict standard. Please confirm the revised payment amount and deadline with the apartment after successfully applying for the Flexible Booking Policy.

Question 5

How to pay the deposit? Will it be refunded?

Accepted Answer

The deposit will be open for payment 10 days prior to the contract start date. The amount and requirement may vary depending on the apartment regulations, please check your payment portal for confirmation. The refund will be based on the condition of the room at the time of moving out.

Question 6

Is the deposit I paid during booking refundable? How do I get it back?

Accepted Answer

The advance payment is a deposit and does not offset the rent. After confirming your reservation, the deposit will be held by a third-party agency in the UK until check-out, when it will be returned based on any damages to the room (significant damage may result in partial or full deposit deductions, so please report any damages promptly).

Question 7

I have a special promotion for the apartment during booking; how can I redeem it?

Accepted Answer

Please refer to the specific promotional details provided by the apartment at the time of booking, and proceed according to those details for redemption.

Question 8

Can I move in before paying the rent?

Accepted Answer

You must pay all due rent at the time of check-in.

Question 9

When can I move into the apartment?

Accepted Answer

A few weeks before your arrival, the management team will invite you to register your move-in time, and the apartment will send you a selection of available move-in times promptly. You can also log into the student portal to complete the registration.

Question 10

Can I check in early?

Accepted Answer

If you need to move in earlier, please contact your advisor. If there are available rooms for the corresponding rental period, you can arrange early入住 after accepting the contract and paying the additional rent.

Question 11

Can I have pets?

Accepted Answer

No pets are allowed, regardless of size.

Question 12

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying council tax. You must provide proof of council tax exemption from the university; if this information is not available upon move-in due to not having registered for courses, please ensure you bring your university name and student ID number.

Question 13

How do I report a repair?

Accepted Answer

Log into your student portal to register your repair request, and the apartment team will respond as soon as possible. For more details, refer to the maintenance section in the student handbook provided by the apartment.

Question 14

When can I check in?

Accepted Answer

You can check in at the beginning of the contract. If you arrive at the apartment outside of working hours, it's best to notify in advance for check-in arrangements.

Question 15

Can I smoke inside?

Accepted Answer

No smoking is allowed inside all apartments. If you need to smoke, please proceed to the designated smoking area.

Question 16

How do I receive my access card?

Accepted Answer

After completing the check-in process at the front desk, you can pick up your access card from the apartment reception.

Question 17

Can someone else pick up my access card for me?

Accepted Answer

No, for security reasons, your access card may only be collected by you.

Question 18

Can I keep pets in the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 19

What should I do if I need repairs?

Accepted Answer

1. Report the issue using the apartment's app. 2. Report the issue directly at the apartment front desk.

Question 20

Can I smoke inside my room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartments, and there are smoke detectors installed. If you need to smoke, please ask the apartment reception for the designated smoking area.

Optima

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Loughborough Optima All Room Types

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Mezzanine Studio - EPC Band Rating C

Bronze Studio - EPC Band Rating B-C

Bronze Plus Studio - EPC Band Rating B-C

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Gold Studio - EPC Band Rating C

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Gold Plus Studio - EPC Band Rating B-C

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Mezzanine Studio

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