Question 1

Does the apartment include utility fees?

Accepted Answer

Yes, the apartment fees include gas, electricity, water, and internet costs. Additional charges may apply for excessive use. The TV license must be arranged by the student themselves.

Question 2

Can I pay by bank transfer?

Accepted Answer

Yes, especially for international students, you can make payments via bank transfer. Please contact our professional advisory team for further details.

Question 3

Can I pay in installments?

Accepted Answer

If you have a UK guarantor, you can pay your rent in four or nine installments. If you do not have a guarantor, unless you choose the 'Leap Waiver', you need to pay the full rent upfront.

Question 4

How do I sign the lease agreement?

Accepted Answer

You need to follow three steps to sign the agreement. First, upload your identification (passport) and student ID/offer letter, then pay the deposit, and finally sign the agreement.

Question 5

Can I have friends stay over?

Accepted Answer

The apartment welcomes your guests, but you must inform the apartment management team and consider your roommates. You are fully responsible for your guests, and if there are any complaints or damages, you will be held liable.

Question 6

How do I report maintenance issues in my room?

Accepted Answer

Within 7 days of your arrival, you will receive a checklist to fill out regarding any issues you may find, which should be reported to the property staff – they will resolve these issues for you.

Question 7

When should I check out?

Accepted Answer

Your final checkout date is on the last day of your lease. You can leave before this date, just sign at reception to inform the onsite property team that you have left and do not plan to return.

Question 8

Can I leave my belongings in the room if I have booked next year's accommodation?

Accepted Answer

If you have booked accommodation for the next year, but your current lease ends before the next one starts, you will need to contact the onsite team to arrange a short-term summer lease to cover this gap.

Question 9

Can the apartment store my luggage after I move out?

Accepted Answer

No, the apartment cannot store any belongings after you leave, so please take all your belongings with you or contact a storage company for assistance.

Question 10

When can I get my deposit back?

Accepted Answer

Your deposit will be refunded within 30 days after the end of your lease. You will be notified in advance if there are any deductions. DPS will contact you to arrange the refund.

Question 11

Can I pay in installments?

Accepted Answer

If you have a UK guarantor, you can choose to pay in 4 or 9 installments; if you do not have a guarantor, you need to pay the full amount before arrival.

Question 12

Can I pay via bank transfer?

Accepted Answer

If you are an international student and cannot pay by direct payment or credit card, we offer the option to pay via bank transfer. Please note, many banks charge a 'transfer fee', so ensure that the amount sent covers both the fee and the total rent.

Question 13

When can I check in?

Accepted Answer

From the moment you sign your lease with the apartment, your room will be cleaned and ready for you, so you don’t need to check in on the start date of the lease agreement.

Question 14

Can the apartment store my luggage before I arrive?

Accepted Answer

The apartment cannot store any items before your arrival.

Plato House

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