Question 1

What do I need to do before check-out?

Accepted Answer

What do I need to do before check-out? Ensure your room and kitchen are tidy and all items are cleared. Then, you just need to sign at the reception to leave.

Question 2

How do I report maintenance issues in my room?

Accepted Answer

How do I report maintenance issues in my room? Within 7 days of your arrival, we will send a checklist for you to fill out. Any issues can be reported to the staff, who will look for solutions. During your stay, you can also log these issues via the StuRents app, and the property team will assist with the problems you encounter.

Question 3

When will room inspections take place?

Accepted Answer

When will room inspections take place? You will have 3 to 4 room inspections each year, and the times will be communicated to you in advance by the onsite team.

Question 4

Do I have to compensate for damaged items in the kitchen?

Accepted Answer

Do I have to compensate for damaged items in the kitchen? You are responsible for damages to items in both your room and the common areas. The kitchen is a shared space, and expenses are collectively borne by everyone, unless one person is fully responsible.

Question 5

Do I need to pay council tax?

Accepted Answer

Do I need to pay council tax? As a full-time student, you are exempt from paying council tax. Just contact the 'Student Services' to obtain a council tax exemption certificate and submit it to the accommodation team. If you do not have such a certificate, you will have to pay the tax.

Question 6

How do I report maintenance issues to the property?

Accepted Answer

How do I report maintenance issues to the property? Within 7 days of your arrival, you will receive a checklist to fill out; any issues you may find can be reported to the property staff, who will then resolve those issues for you.

Question 7

Can I have friends stay over?

Accepted Answer

Can I have friends stay over? The apartment welcomes your guests, but you need to inform the apartment team and consider your roommates. You are fully responsible for your guests, and if they cause any complaints or damages, you will be held liable.

Question 8

When should I check out?

Accepted Answer

When should I check out? Your final check-out date is the end of your rental period. You can leave before the rental end date; just sign at the reception to inform the onsite property team that you have left and do not plan to return.

Question 9

If I have booked a room for next year, can I leave my items in it?

Accepted Answer

If I have booked a room for next year, can I leave my items in it? If you have booked accommodation for the next year but your current lease ends before the next lease begins, you will need to contact the onsite team to arrange a short-term summer lease to cover this gap.

Question 10

Can the apartment store my luggage after I move out?

Accepted Answer

Can the apartment store my luggage after I move out? No, the apartment cannot store any items after you leave, so please ensure you take all your belongings with you, or contact a storage company for assistance.

Question 11

When can I reclaim my deposit?

Accepted Answer

When can I reclaim my deposit? Your deposit will be refunded within 30 days after the lease ends, and you will be notified of any deductions. DPS will contact you to arrange for the refund.

Question 12

Can I make payments in installments?

Accepted Answer

Can I make payments in installments? If you have a UK guarantor, you can choose to pay in 4 or 9 installments; if you do not have a guarantor, you will need to pay the full amount prior to arrival.

Question 13

Can I pay by bank transfer?

Accepted Answer

Can I pay by bank transfer? If you are an international student and cannot pay via direct payment or credit/debit card, we can offer a bank transfer option. Please note that many banks charge a 'transfer fee', so you need to ensure the amount sent covers both the transfer fee and the full rent.

Question 14

When can I check in?

Accepted Answer

When can I check in? Your room has been cleaned and is ready for you since the beginning of your lease with the apartment. You do not need to check in specifically on the start date of the lease agreement.

Question 15

Can the apartment store my luggage before I arrive?

Accepted Answer

Can the apartment store my luggage before I arrive? The apartment cannot store any items before your arrival.

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