Question 1

What types of rooms does Europa offer?

Accepted Answer

Europa offers En-suite room types. Each room is equipped with a comfortable bed, a desk, a chair, a wardrobe, and ample storage space. The private bedroom in the suite comes with an en-suite bathroom, while the kitchen and living area are shared with roommates. It's perfect for those who value both privacy and social life. The starting price for a suite at Europa is &pound;104 per week.

Question 2

Does the rent for Europa apartments include utilities?

Accepted Answer

Yes, the rent at Europa is all-inclusive, covering hot water, WiFi, electricity, and property insurance. Your monthly rent includes all basic services with no hidden fees.

Question 3

Which university is closest to Europa?

Accepted Answer

The nearest university to Europa is Liverpool Hope University, which is just a 6-minute walk away.

Question 4

Does Europa offer on-site management or maintenance support?

Accepted Answer

Yes, Europa provides on-site management and maintenance support. A professional team is committed to quickly addressing any inquiries or repair requests from residents, ensuring students live safely, comfortably, and conveniently.

Question 5

What are the dimensions of a small double bed?

Accepted Answer

The dimensions of a small double bed are the same length as a standard double bed, but slightly narrower. A small double bed is also known as a 3/4 bed, measuring approximately 120 cm in width and 190 cm in length. Even with two people sharing, there's still enough space for a comfortable night's sleep.

Question 6

What information do I need to know during the booking process?

Accepted Answer

Our booking process is quick and straightforward. When you start applying for an apartment rental, you will need to provide your guarantor's name, email and address, a photo of yourself, and a card for paying rent.

Question 7

Can I visit the apartment before booking?

Accepted Answer

Of course, we would be happy to show you around the apartments. If you wish to visit before booking, please contact our advisors to ensure that a room is available for showing. If you are not local, you can also view the apartments through a video call, and we will do our utmost to provide you with detailed information about the apartments.

Question 8

Can I book an apartment with a group of friends?

Accepted Answer

Yes, you can contact our advisory team to arrange a group booking, allowing you and your friends to live in the same apartment.

Question 9

When is the due date for paying rent?

Accepted Answer

Please log into your apartment's Student Portal and click on the payments section to check the rent due date. Ensure that you pay the rent before the due date.

Question 10

How do I pay the rent?

Accepted Answer

Please visit your apartment's Student Portal, click on the payments section to see the due date and use a Visa/Master card for online payment. Ensure that you complete the payment before the due date. Note that the payment card must be one of the following: Mastercard/Visa/Visa Debit/Visa Electron. Please make sure there are sufficient funds, the account information is accurately filled out, and that your bank supports this payment method. The card holder does not need to be present. 2. Bank transfer: Contact the apartment for bank account details under the guidance of an advisor and complete the payment at the bank. Please note your name and ID for identification; wire transfers usually take several business days to process, so please arrange payment in advance. 3. Phone payment: Call the apartment and provide account information to complete the payment. 4. On-site payment: Students arriving locally before the rent due date can choose to pay on-site at the apartment front desk.

Question 11

Is it possible to pay in installments?

Accepted Answer

Frseh apartments are set to allow rent payments to be made in four installments by default.

Question 12

Due to postponement, I consulted the apartment's Flexible Booking Policy. When should I pay the rent?

Accepted Answer

The flexible booking policy is reviewed and decided on a case-by-case basis, so there is no strict standard. After successfully applying for the flexible booking policy, please confirm the modified payment amount and deadline with the apartment separately.

Question 13

How do I pay the deposit? Will it be refunded?

Accepted Answer

The deposit will open for payment 10 days before the start of the contract. The amount and whether it needs to be paid varies by apartment block. You can log into the payment interface to check whether the deposit is required and its amount. When moving out of the apartment, the amount of the deposit refund will be determined based on the condition of the room's furnishings.

Question 14

Is the deposit I pay when booking refundable? How is it returned?

Accepted Answer

The deposit is a security deposit and does not offset the rent. After booking, your deposit will be transferred to a third-party agency in the UK for safekeeping until the end of your rental period. The amount refunded will depend on the condition of the room's furnishings at check-out (severe damage may result in partial or total deposit deductions, so any damages should be reported promptly).

Question 15

How do I redeem any special offers when booking?

Accepted Answer

Please refer to the promotional details provided by the apartment when you made your booking and follow those guidelines for redemption.

Question 16

Can I move in before paying rent?

Accepted Answer

You must pay all due rent when checking in.

Question 17

When can I move into the apartment?

Accepted Answer

A few weeks before your arrival at the residence, the management team will invite you to register your check-in time and send you the available options for check-in. You can also register in the system through the apartment’s student portal.

Question 18

Can I check-in early?

Accepted Answer

If you need to move in early, please contact your advisor. If the apartment has available rooms for the required duration and accepts your contract and additional rent payment, early move-in can be arranged.

Question 19

Can I have pets?

Accepted Answer

No, pets of any size are prohibited.

Question 20

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying council tax. Proof of exemption must be provided by the university. If you do not have this information at the time of check-in due to not being registered for courses, please ensure you carry your university name and student ID number.

Question 21

How should I report repairs?

Accepted Answer

Log into your Student Portal to register for repairs; the apartment’s team will respond promptly. For detailed repair information, please refer to the Student Handbook provided by the apartment.

Question 22

When can I check-in?

Accepted Answer

Check-in can be done at the start of the contract. If you arrive during non-working hours, it's best to inform the apartment in advance to arrange for check-in.

Question 23

Can I smoke indoors?

Accepted Answer

No, smoking is prohibited throughout the apartment. If you need to smoke, please go to the smoking area designated by the apartment.

Question 24

How do I obtain my key card?

Accepted Answer

After completing the check-in process, you can collect your key card at the apartment front desk.

Question 25

Can someone else pick up my key card for me?

Accepted Answer

No, for security reasons, you can only pick up your key card in person.

Question 26

Can I have pets inside the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 27

What should I do if I need repairs?

Accepted Answer

1. Report repairs via the apartment software 2. Report repairs through the apartment front desk

Question 28

Can I smoke in my room?

Accepted Answer

Smoking indoors is prohibited for safety reasons, and there are smoke detectors installed. If you need to smoke, please check with the apartment front desk for the smoking area.

Europa

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