Question 1

Can I choose my own roommate?

Accepted Answer

Yes, the apartment supports group booking options toallow friends to live together. If you are booking individually, you can inform the consultant about your roommate preferences, and the apartment will do its best to find a matching roommate for you.

Question 2

What services can the apartment's maintenance team provide for students?

Accepted Answer

The apartment has property managers, customer consultants, maintenance staff, and cleaners to provide you with various professional services. Property managers resolve any major issues or queries; customer consultants assist with package pickups or give directions and promptly address your concerns. Additionally, they organize various exciting community events; maintenance staff quickly resolve repair issues and ensure building safety; cleaners keep common areas spotless to ensure a comfortable living environment for students.

Question 3

What fees are included in the rent?

Accepted Answer

Your rent includes all utility costs (gas, water, and electricity) and high-speed Wi-Fi fees. Additionally, you can use facilities like the gym, movie room, and study spaces for free. The apartment has a professional team to provide free onsite support. However, laundry facilities and vending machines incur additional charges.

Question 4

How do I receive mail and packages?

Accepted Answer

The apartment's customer consultants manage all mail deliveries to ensure students receive their packages on time.

Question 5

Can I connect to the internet?

Accepted Answer

Yes, each bedroom provides high-speed internet access.

Question 6

Do I need to move out during vacations?

Accepted Answer

Your contract is for a fixed term, so the room belongs to you during that period. This means you do not have to move your belongings out during Christmas or Easter, and you can choose to stay in your room during those holidays as needed.

Question 7

What does a fully equipped kitchen mean?

Accepted Answer

The apartment comes equipped with all necessary cooking utensils, including a stove, kettle, toaster, and microwave.

Question 8

When is the management office open?

Accepted Answer

The management office is open Monday to Friday, from 9 AM to 6 PM from Monday to Thursday, and from 9 AM to 5 PM on Friday.

Question 9

How safe is the apartment?

Accepted Answer

Host apartments take security very seriously. Many of their apartments have staff or security personnel on duty 24/7 to provide assistance when needed. Additionally, electronic door access, intercoms, and CCTV ensure that everyone living together enjoys high standards of safety and a secure environment.

Question 10

What should I do if I encounter a repair issue?

Accepted Answer

The apartment has a dedicated team to respond to and resolve your repair issues, usually responding quickly to each query, aiming to complete repairs during the first visit. If parts need to be ordered or external contractors arranged, the apartment will keep you updated on the progress.

Question 11

Do I need to pay a deposit?

Accepted Answer

No, any amount you pay when booking is part of the rent.

Question 12

What does guarantor mean?

Accepted Answer

All students wishing to use a payment plan must provide a UK guarantor (excluding the Isle of Man and the Channel Islands). Students without a UK guarantor must pay a full year's rent upon application.

Question 13

When do I pay my rent?

Accepted Answer

The payment dates and amounts for rent are clearly outlined in the apartment account and contract, with the deadline typically occurring before the contract begins, so this should be considered when planning your accommodation.

Question 14

How to cancel a reservation?

Accepted Answer

If you cancel the contract before it starts, or need to cancel and move out early, you must adhere to the apartment's cancellation terms and fees.

Hope Street

Offer Details(1)

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Liverpool Hope Street All Room Types

Studio

Hope Street – Premier Studio

Hope Street – Premier Studio Plus

Hope Street – Corner Studio

Hope Street – Penthouse Studio

Hope Street – Premier Studio Ultra

Hope Street – Penthouse Studio Plus

En-suite

Hope Street – Premier En-suite 7 Bed

Hope Street – Premier En-suite Plus 13 Bed

Hope Street – Premier En-suite Plus 7 Bed

Hope Street – Penthouse Ultra

Hope Street – Penthouse Ultra Plus

Hope Street – Premier En-suite 13 Bed

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