Question 1

Can my friend stay with me in some Studio apartments that allow two-person occupancy?

Accepted Answer

Yes, but it's advisable to confirm with the apartment whether the selected room type allows for two people. Also, the person sharing the room must be a student.

Question 2

Is it possible for me to check in early?

Accepted Answer

If you wish to check in early, please contact your advisor. Early check-in can be arranged if the apartment has available rooms for the corresponding rental period and accepts the additional rent.

Question 3

Will the rent be automatically deducted from my bank card if I haven’t paid by the due date?

Accepted Answer

No, you need to log into your apartment system account and set up your payment method. Payments can be made online or at the front desk, and bank transfer is usually reserved for special cases (like difficulties with online payments). We prefer the first two methods. You can choose your payment method when submitting your booking request.

Question 4

When do I need to pay the deposit?

Accepted Answer

You should pay the deposit when you submit your application and accept the contract.

Question 5

When can I get my deposit back?

Accepted Answer

Your deposit will be refunded after your lease expires, provided you successfully complete the move-out inspection (i.e., no damages to the room’s facilities or other cleaning issues). During this period, your deposit will be held by the deposit protection service [Deposit Protection Service] or [My Deposit Scotland].

Question 6

Can I have my packages delivered before I move in?

Accepted Answer

This depends on the room type you've booked. The best course of action is to contact the apartment's management team for confirmation. If allowed, you need to clearly label your full name and room number on the package for staff storage.

Question 7

What type of guarantor do I need to provide?

Accepted Answer

The guarantor needs to be aware of your living situation and agree to cover your rent payments. If payments are delayed, the apartment will contact your guarantor. The guarantor must be over 18 years old, have full-time employment, and a fixed address. Typically, the guarantor is required to provide proof of residence to authenticate their identity.

Question 8

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying council tax. You must provide the apartment with proof that you are a full-time student.

Question 9

When can I check in?

Accepted Answer

You can check in when the contract starts. If you arrive at the apartment outside of working hours, it's best to inform them in advance so they can arrange the check-in process.

Question 10

How can I get my key card?

Accepted Answer

You can collect your key card at the apartment front desk after completing the check-in process.

Question 11

Can someone else pick up my key card for me?

Accepted Answer

No, for security reasons, the key card must be collected by you personally.

Question 12

Can I smoke inside my room?

Accepted Answer

Smoking is prohibited in the apartments for safety reasons, and there are smoke alarms installed. If you need to smoke, please check with the front desk to find out about the designated smoking areas.

The Railyard

Offer Details(1)

Basic Info

Amenities & Services

Price Trend

Floor Plan

Liverpool The Railyard All Room Types

En-suite

Ensuite bronze

Ensuite silver

Cost Breakdown

Rent Includes

Apartment Regulations

How to refund a deposit

How to renew the lease

How to cancel a lease

Early check-in available

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