Question 1

Can my friend stay with me in some Studio rooms?

Accepted Answer

Yes, but please confirm with the apartment whether your selected room type allows double occupancy, and the person staying must be a student.

Question 2

What are the main differences between Bronze/Silver/Gold/Platinum room types?

Accepted Answer

The main difference lies in the size of the room, although each room has the same furnishings and decor style. Note that there may be other slight differences in apartments in different cities.

Question 3

Can I switch rooms if I don't like mine?

Accepted Answer

If another student cancels a room or agrees to swap with you, you can contact the apartment's property team, and they will try to accommodate your request. However, aside from different room types and sizes, the facilities in each room are the same.

Question 4

Can I move in early?

Accepted Answer

If you need to move in early, please contact your advisor. If the apartment has a corresponding vacant room and you agree to pay the additional rent, early check-in can be arranged.

Question 5

How do I pay my rent?

Accepted Answer

You can choose to pay annually, quarterly, or monthly.

Question 6

Will my rent be automatically deducted from my bank card if it's overdue?

Accepted Answer

No. You need to log into your apartment system account and set your payment method. You can pay online or at the apartment front desk with a card; bank transfers are usually for special situations (such as difficulties with online payment or failed payments), and we prefer the first two payment methods. You can choose your payment method when submitting your booking application.

Question 7

When do I need to pay the deposit?

Accepted Answer

You need to pay the deposit when you submit the application and accept the contract.

Question 8

When can I get my deposit back?

Accepted Answer

Your deposit will be refunded after your lease ends, provided you successfully complete the check-out inspection (i.e., no damages to room facilities or other cleaning issues). Meanwhile, your deposit will be held by the deposit protection platforms [Deposit Protection Service] or [My Deposit Scotland].

Question 9

Can I have my parcels delivered before I move in?

Accepted Answer

This depends on the type of room you booked; it's best to contact the apartment's property team for confirmation. If permitted, please clearly write your full name and room number on the package so the staff can store it for you.

Question 10

What type of guarantor do I need?

Accepted Answer

The guarantor must be aware of your living situation and agree to cover your rent payments. If payments are delayed, the apartment will contact your guarantor. The guarantor must be over 18, have a full-time job, and a stable address. Generally, they may be required to provide proof of address to verify their identity.

Question 11

Do I have to pay property tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying property tax. You must provide proof to the apartment confirming your status as a full-time student.

Question 12

When can I check in?

Accepted Answer

You can check in when the contract starts. If you arrive outside working hours, it's best to inform the apartment in advance so they can arrange your check-in.

Question 13

How do I get my access card?

Accepted Answer

After completing the check-in process at the front desk, you can collect your access card from the apartment's front desk.

Question 14

Can someone else collect my access card for me?

Accepted Answer

No, for security reasons, you can only collect your access card personally.

Question 15

Can I smoke inside my room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartment, and there are smoke detectors. If you need to smoke, please inquire at the front desk about the designated smoking areas.

Regents Court

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Leicester Regents Court All Room Types

En-suite

Five bed bronze

Five bed silver

Five bed silver plus

Four bed bronze

Four bed silver

Six bed bronze

Six bed silver

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