Question 1

Can my friend stay with me in some Studio types that allow double occupancy?

Accepted Answer

Yes, you need to confirm with the apartment whether the selected room type allows double occupancy, and the co-occupant must be a student.

Question 2

What are the main differences between Bronze, Silver, Gold, and Platinum room types?

Accepted Answer

The main difference lies in the size of the units, although each room features consistent furnishings and decor styles. Note: There may be slight variations in apartments in different cities.

Question 3

Can I switch rooms if I don't like mine?

Accepted Answer

If another student cancels their room or agrees to exchange with you, you can contact the apartment's property team, and they will do their best to accommodate your needs. However, aside from room type and size differences, the facilities in each room are the same.

Question 4

Can I check in early?

Accepted Answer

If you have a need for early check-in, please contact your advisor. If the apartment has a room available for your desired rental period and agrees on an additional rent, arrangements can be made for early check-in.

Question 5

How should I pay my rent?

Accepted Answer

You can choose to pay annually, quarterly, or monthly.

Question 6

Will the rent be directly deducted from my bank card if I don't pay by the due date?

Accepted Answer

No, you will need to log into your apartment system account and set your payment method, pay online, or swipe your card at the apartment front desk. You can also use bank transfer, but it's generally for special situations (like online payment difficulties/failures); we prefer the first two methods. You can choose your payment method when you submit your reservation application.

Question 7

When do I need to pay the deposit?

Accepted Answer

When you submit your application and accept the contract.

Question 8

When can I get my deposit back?

Accepted Answer

Your deposit will be refunded after your lease expires, provided you successfully complete the checkout inspection (meaning no damage to room facilities or other cleaning issues). During this period, your deposit will be held by the deposit protection service [Deposit Protection Service] or [My Deposit Scotland].

Question 9

Can I send my parcels in advance before moving in?

Accepted Answer

It depends on your booked room type; the best way is to contact the apartment's property team for confirmation. If allowed, you need to clearly indicate your full name and room number on the package for the staff to store it for you.

Question 10

What kind of guarantor do I need to provide?

Accepted Answer

The guarantor needs to be aware of your living situation and agree to ensure you pay your rent. If payment is delayed, the apartment will contact your guarantor. The guarantor must be at least 18 years old, employed full-time, and have a fixed address. Generally, the guarantor is required to provide proof of address to verify identity.

Question 11

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying council tax. You need to provide the apartment with proof that you are a full-time student.

Question 12

When can I check in?

Accepted Answer

You can check in on the start date of the contract. If you arrive at the apartment outside of business hours, it is best to inform the apartment in advance for check-in arrangements.

Question 13

How can I collect my key card?

Accepted Answer

After completing the check-in process at the front desk, you can collect your key card from the apartment front desk.

Question 14

Can someone else collect my key card for me?

Accepted Answer

No, for security reasons, your key card can only be collected by you.

Question 15

Can I smoke inside my room?

Accepted Answer

For safety reasons, smoking is prohibited inside the apartment, and smoke detectors are installed. If you need to smoke, please ask the front desk about designated smoking areas.

Queens Court

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Basic Info

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Leicester Queens Court All Room Types

Studio

Studio bronze

Studio gold

Studio silver

En-suite

Five bed apartment (shared)

Four bed apartment (shared)

One bed apartment

Three bed apartment (shared)

Two bed apartment (shared)

Six bed apartment (shared)

Cost Breakdown

Rent Includes

Apartment Regulations

Early check-in available

Pet policy

Exchange policy

Smoke policy

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