Question 1

What types of rooms does Athena Hall offer?

Accepted Answer

Athena Hall offers various types of suites (Copper, Silver, Gold) and single rooms.

Question 2

Is Athena Hall safe?

Accepted Answer

Athena Hall is very secure, equipped with comprehensive safety facilities including a 24-hour surveillance system and electronic access control, allowing only residents with valid access cards to enter the dormitory. The dormitory is also outfitted with fire safety equipment and emergency signage.

Question 3

What facilities and furniture does Athena Hall provide?

Accepted Answer

Athena Hall offers furnished suites and convenient communal facilities. Each room includes a bed, desk and chair, wardrobe, storage space, curtains or blinds; kitchens are equipped with refrigerators, freezers, ovens, microwaves, stoves, sinks, cabinets, breakfast bars, and stools. In communal areas, laundry rooms, bicycle storage, and lounges are available.

Question 4

How much is the rent for the apartments?

Accepted Answer

The rent for the apartments starts at £155 per week.

Question 5

What expenses are included in the rent of Athena Hall Ipswich?

Accepted Answer

The rent for Athena Hall Ipswich includes all expenses such as water, electricity, heating, high-speed Wi-Fi, cable TV, and insurance.

Question 6

Can I use the apartment's parking lot?

Accepted Answer

While the apartment does not provide parking, many parking facilities in the city center are just minutes away, making it very convenient.

Question 7

When is the rent payment deadline?

Accepted Answer

Please access your apartment's Student Portal and click on the payment section to check the rent due date. Make sure to pay before the due date.

Question 8

How to pay the rent?

Accepted Answer

Please log into your apartment’s Student Portal, click on the payment section to check for the payment deadline, and you can pay rent online using a Visa/Master card before the due date. Please ensure the card type is one of the following: Mastercard/Visa/Visa Debit/Visa Electron, ensure there's sufficient balance and fill in the account information accurately, and the bank must authorize this transaction. The payment card does not need to be in the cardholder's name. 2. Bank transfer: Under the advisor's guidance, contact the apartment to obtain the collection account information, then complete the payment at the bank. Please note to include your name and ID for easy identification by the apartment, and bank transfers may take several business days to process, so please plan ahead. 3. Phone payment: Call the apartment to provide account information and complete the payment. 4. On-site payment: If you arrive locally before the rent due date, you can choose to pay in person at the apartment front desk.

Question 9

Can I pay in installments?

Accepted Answer

Frseh apartments typically allow rent to be paid in four installments.

Question 10

Due to delay factors, I discussed the Flexible Booking Policy with the apartment. When should I pay the rent?

Accepted Answer

As the Flexible Booking Policy is reviewed and decided case by case by the apartment, there is no strict uniform standard. After successfully applying for the Flexible Booking Policy, please confirm your modified payment amount and due date with the apartment directly.

Question 11

How to pay the deposit? Will it be refunded?

Accepted Answer

The deposit will be opened for payment 10 days before the start of the contract. As standards vary among different apartments, the required deposit amount and its necessity may differ. Please log into your payment interface to check if a deposit is required and its amount. Upon moving out of the apartment, the deposit refund will be determined based on the condition of the room's property.

Question 12

Is the deposit I paid when booking the security deposit? How is it refunded?

Accepted Answer

The deposit paid when booking is the security deposit and does not offset the rent. After booking, your deposit will be held by a third-party agency in the UK until check-out at the end of the rental period, at which point the refund amount will be based on any damage to the room's facilities (serious damage may result in deductions from the deposit, so please report any facility damage promptly).

Question 13

I have a special offer from the apartment during booking, how can I redeem it?

Accepted Answer

Please refer to the terms of the special offer provided by the apartment at the time of booking, and follow these details to redeem with the apartment.

Question 14

Can I move in before paying rent?

Accepted Answer

You must pay all due rent when checking in.

Question 15

When can I move into the apartment?

Accepted Answer

A few weeks before your arrival at the dormitory, the management team will invite you to register your check-in time, and the apartment will promptly send you a schedule of available check-in times. You can also complete the registration through the apartment's student portal.

Question 16

Can I check in early?

Accepted Answer

If you need to check in early, please contact your advisor. If the apartment has available rooms for the corresponding rental period, you may arrange to check in early upon acceptance of the contract and payment of additional rent.

Question 17

Can I have pets?

Accepted Answer

No, pets of any size are not allowed.

Question 18

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying council tax. A council tax exemption certificate must be provided by the university. If this information is not available at check-in due to course registration not being completed, please ensure you bring your university name and student ID number.

Question 19

How do I request repairs?

Accepted Answer

Log into your Student Portal to register a repair request, and the apartment team will respond promptly. For detailed repair information, please refer to the Student Handbook provided by the apartment.

Question 20

When can I check in?

Accepted Answer

You can check in at the start of the contract. If you arrive at the apartment outside of business hours, it is best to inform the apartment in advance to facilitate check-in arrangements.

Question 21

Can I smoke indoors?

Accepted Answer

No, smoking is strictly prohibited inside the apartments. If you need to smoke, please proceed to the designated smoking area.

Question 22

How do I collect my access card?

Accepted Answer

After completing the check-in process at the front desk, you can collect your access card from the apartment front desk.

Question 23

Can someone else collect my access card for me?

Accepted Answer

No, for security reasons, access cards can only be collected by the individual in person.

Question 24

Can I have pets inside the apartment?

Accepted Answer

No, pets of any kind are not allowed in the apartment.

Question 25

What should I do to request repairs?

Accepted Answer

1. Request repairs via the apartment's app. 2. Request repairs at the apartment front desk.

Question 26

Can I smoke inside my room?

Accepted Answer

For safety reasons, smoking is prohibited inside the apartments and smoke detectors are installed. If you need to smoke, please consult the apartment front desk for designated smoking areas.

Athena Hall

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Athena Hall

Offer Details(1)

Basic Info

Amenities & Services

Price Trend

Floor Plan

Ipswich Athena Hall All Room Types

Studio

Studio

En-suite

Silver Ensuite

Bronze Ensuite

Gold Ensuite

Cost Breakdown

Rent Includes

Apartment Regulations

How to renew the lease

Pet policy

Double occupancy

FAQ

Guest Reviews

Map

Premium Listings

Submit Enquiry

Top Universities