Question 1

What is the payment deadline for rent?

Accepted Answer

Please log into your apartment Student Portal, click on the payment section to check the interface, where you can view the rent payment due date. Make sure to pay before the due date.

Question 2

How to pay rent?

Accepted Answer

Please log into your apartment Student Portal, click on the payment section to see the deadlines and information about paying rent online using Visa/Master cards. Ensure you pay before the due date. The type of card must be one of the following: Mastercard/Visa/Visa Debit/Visa Electron, and ensure sufficient funds. Fill in the account information accurately, and your bank must support this payment. The card does not need to be in your name. 2. Bank transfer: Please contact the apartment to get the payment account information under your advisor's guidance, and then make the payment at your bank. Ensure to note your name and ID for identification, and wire transfers may take several working days to arrive, so please arrange payments in advance. 3. Phone payment: Call the apartment and provide your account information to complete the payment. 4. On-site payment: Students who are already in the local area can choose to make payments at the apartment front desk before the due date.

Question 3

Can I pay in installments?

Accepted Answer

Frseh apartments typically allow rent to be paid in four installments.

Question 4

When should I pay rent if I agreed on a Flexible Booking Policy with the apartment?

Accepted Answer

As the Flexible Booking Policy is reviewed and determined by the apartment on a case-by-case basis, there is no strict uniform standard. After your application is successfully approved, you should confirm your revised payment amount and due date directly with the apartment.

Question 5

How to pay the deposit? Will it be refunded?

Accepted Answer

The deposit will be open for payment 10 days prior to the start of the contract. Since each apartment building has different guidelines, the deposit amount and whether it needs to be paid can vary. Please log into your payment portal to check. When moving out, the apartment will determine the deposit refund amount based on the condition of the room.

Question 6

Is the deposit I paid when booking the same as the security deposit? How can I get it refunded?

Accepted Answer

The deposit is not considered rent and is for securing your reservation. Upon completion of the booking, your deposit will be transferred to a third-party agency responsible for holding deposits in the UK, and it will be refunded based on the condition of the room at checkout (serious damages may result in partial or total deductions). It's important to report any issues with room facilities promptly.

Question 7

How can I redeem the special offer from the apartment?

Accepted Answer

Please refer to the terms of the promotion provided by the apartment at the time of your reservation and follow those guidelines to redeem.

Question 8

Can I move in before paying rent?

Accepted Answer

You must pay all due rent when checking in.

Question 9

When can I move into the apartment?

Accepted Answer

The apartment management team will invite you to register your move-in time a few weeks before your arrival, and will promptly send you a list of available move-in times. You can also complete the registration through the apartment's student portal.

Question 10

Can I move in early?

Accepted Answer

If you need to move in early, please contact your advisor. If the apartment has available units for the desired rental period, and after accepting the contract and paying additional rent, early move-in can be arranged.

Question 11

Can I have pets?

Accepted Answer

No, all types of pets are prohibited.

Question 12

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying council tax. Your university must provide proof of exemption. If this information is not available at check-in due to not yet being enrolled, please be sure to bring your university name and student ID number.

Question 13

How do I report a repair?

Accepted Answer

Log into your student portal to submit a repair request, and the apartment team will respond as soon as possible. For detailed information, please refer to the repair section in the student's handbook provided by the apartment.

Question 14

When can I check in?

Accepted Answer

You can check in when the contract starts. If you arrive during non-working hours, it's advisable to inform the apartment in advance for them to arrange your check-in.

Question 15

Can I smoke indoors?

Accepted Answer

No, smoking is prohibited inside all apartments. If you need to smoke, please go to the designated smoking area.

Question 16

How do I collect my key card?

Accepted Answer

After completing the check-in process, you can collect your key card from the apartment front desk.

Question 17

Can someone else pick up my key card for me?

Accepted Answer

No, for security reasons, your key card can only be collected by you.

Question 18

Can I have pets in the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 19

How should I report maintenance issues?

Accepted Answer

1. Submit repair requests through the apartment's software. 2. Report repairs at the apartment front desk.

Question 20

Can I smoke in my room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartment, and it is equipped with smoke detectors. If you need to smoke, please ask the front desk for the designated smoking area.

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