Question 1

What are the differences in booking Dunaskin Mill through Jihao Family and other methods?

Accepted Answer

1) You will receive attentive professional consulting services; 2) You can book exclusive listings from Jihao Family (subject to availability at the time of your booking); 3) You will enjoy combination discounts at the best prices online, including but not limited to rent reductions, rent offsets, exclusive cash back offers, exclusive assistance offers (SIM card, IELTS premium courses, bedding sets, rice cookers), extra service discounts, promotional events, and please inquire further with consultants for combination offers; 4) We provide a lowest price guarantee; if you find the same apartment at a lower price on other platforms, you can book through our platform, and we will offer you the same low price (detailed conditions are in the lowest price guarantee terms).

Question 2

What is the £150 Pre-Payment Charge paid during the application?

Accepted Answer

When applying for an apartment, you need to pay a £150 fee, which serves as a pre-payment in the student portal application; this amount will be deducted from your first month’s rent. If you terminate the booking and contract after signing and accepting the contract, this pre-payment will be directly deducted by the apartment and will not be refunded.

Question 3

What does the £150 Deposit in the payment plan refer to?

Accepted Answer

This is a deposit charged by the apartment, set at £150, and is usually paid about 9 days before the move-in date specified in your contract. Please refer to the payment plan in the contract for detailed timing. This deposit will be returned after you move out, depending on the condition of your room, and may be deducted based on the extent of any damages, with the refund processed by the apartment or a third party designated by the apartment.

Question 4

Is it possible to pay in installments?

Accepted Answer

Frseh apartments are defaultly offered with a four-installment payment plan for rent.

Question 5

When is the deadline for paying rent?

Accepted Answer

Please enter your apartment's Student Portal and click on 'payment' to check the rent payment deadline; make sure to pay the rent in full before the due date.

Question 6

How to pay rent?

Accepted Answer

Please log into your apartment's Student Portal, click on 'payment' to check the deadline for rent payment and online payments via Visa/Master card. Ensure full payment is made before the due date. Note that the card used must be one of the following types: Mastercard/Visa/Visa Debit/Visa Electron, ensure you have enough balance, fill out your account information accurately, and confirm that your bank supports this transaction. The payment card does not need to be held by you. 2. Bank transfer: Under guidance from a consultant, contact the apartment for bank account details and complete the payment via the bank. Remember to include your name and ID for apartment identification, and allow several business days for the wire transfer to be completed, so please plan your payment in advance. 3. Phone payment: Call the apartment and provide account information for payment. 4. On-site payment: If you have already arrived locally before the rent due date, you may choose to pay at the apartment front desk.

Question 7

Is the deposit I paid during booking the same as the security deposit? How to refund?

Accepted Answer

The deposit is a security deposit and does not offset rent. After completing the booking, your deposit will be held by a third-party institution in the UK until the end of the rental period, at which point the amount refunded will depend on the condition of the room and any damages. Significant damage may result in a reduction in the refund amount, so please report any damage promptly.

Question 8

When should I pay the rent after discussing the Flexible Booking Policy with the apartment due to delays?

Accepted Answer

As the Flexible Booking Policy is reviewed on a case-by-case basis by the apartment, there is no strict uniform standard. Once the application for the Flexible Booking Policy is successful, please confirm the revised payment amount and deadline with the apartment directly.

Question 9

Can I move in before paying the rent?

Accepted Answer

You must pay all due rent when checking in.

Question 10

How to pay the deposit? Will it be refunded?

Accepted Answer

The deposit will be open for payment 10 days before the contract starts. The amount and whether payment is required may vary by apartment. Please log into your payment portal to check if you need to pay a deposit and the corresponding amount. When moving out, the apartment will determine the refund amount based on the condition of the room's items.

Question 11

Can I move in early?

Accepted Answer

If you need to move in early, please contact your advisor. If the apartment has a corresponding empty room available for the lease period, you can arrange an early move after signing the contract and paying the extra rent.

Question 12

How can I redeem special offers from the apartment at the time of booking?

Accepted Answer

Please refer to the terms of the corresponding activity provided by the apartment at the time of your booking and proceed according to those terms for redemption.

Question 13

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from council tax. You must obtain council tax exemption proof from your university. If you lack this information due to not being enrolled in your courses upon moving in, please ensure to bring your university name and student ID number.

Question 14

When can I move into the apartment?

Accepted Answer

A few weeks prior to your arrival at the dormitory, the management team will invite you to register your move-in time. The apartment will send you a list of available move-in times as soon as possible. You may also log into the apartment's student portal to complete the registration.

Question 15

When can I check in?

Accepted Answer

You can check in once the contract starts. If you arrive at the apartment during non-working hours, it is advisable to notify the apartment in advance for check-in arrangements.

Question 16

Can I have pets?

Accepted Answer

No, all sizes of pets are prohibited.

Question 17

How can I collect my access card?

Accepted Answer

After completing the check-in process at the front desk, you can collect your access card from the apartment front desk.

Question 18

How do I report a repair?

Accepted Answer

Log into your Student Portal and register the repair; the apartment team will respond as soon as possible. For specifics, please refer to the maintenance section in the apartment's Student Handbook.

Question 19

Can someone else collect my access card for me?

Accepted Answer

No, for safety reasons, your access card can only be collected by you personally.

Question 20

Can I smoke indoors?

Accepted Answer

No, smoking is strictly prohibited inside the apartment. If you need to smoke, please go to the designated smoking area.

Question 21

Can I keep pets inside the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 22

What should I do if I need to report a repair?

Accepted Answer

1. Report a repair through the apartment software 2. Report a repair at the apartment front desk

Question 23

Can I smoke in my room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartment, and smoke detectors are installed. If you need to smoke, please inquire at the apartment front desk for the location of the designated smoking area.

Dunaskin Mill

Offer Details(5)

Basic Info

Amenities & Services

Price Trend

Floor Plan

Glasgow Dunaskin Mill All Room Types

Studio

Bronze Studio

Silver Studio

Gold Studio

Platinum Studio

En-suite

Gold En Suite

Silver En Suite

Bronze En Suite

Two Bed En Suite Flat

Platinum En Suite

Bronze En Suite Two Bed Flat

Gold En Suite Two Bed Flat

Platinum En suite Two Bed Flat

1 Bedroom

Platinum One Bed Flat

2 Bedrooms

Bronze Two Bed Flat

Silver Two Bed Flat

Platinum Two Bed Flat

Gold Two Bed Flat

Cost Breakdown

Rent Includes

Apartment Regulations

How to renew the lease

How to cancel a lease

Early check-in available

Pet policy

FAQ

Guest Reviews

Map

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