Question 1

What is the deadline for paying rent?

Accepted Answer

Please log in to your apartment Student Portal and click on the payment option to check the deadline, make sure to pay before the due date.

Question 2

How can I pay the rent?

Accepted Answer

Please log in to your apartment Student Portal, click on the payment option to check the deadline and pay online using a Visa/Master card, ensuring payment before the due date. Note, the card type must be one of these four: Mastercard/Visa/Visa Debit/Visa Electron, ensure there are sufficient funds, fill in account details correctly, and the bank should support this payment. The payment card does not need to be in the applicant's name. 2. Bank Transfer: Please contact the apartment for account information and follow your advisor's instructions for payment, ensuring to include your name and ID for recognition, and note that wire transfers may take several business days to clear, so plan payments in advance. 3. Phone Payment: Call the apartment and provide your account information to complete payment. 4. On-Site Payment: Students arriving locally before the rent deadline can choose to pay at the apartment reception.

Question 3

Is it possible to pay in installments?

Accepted Answer

Frseh apartments typically allow rent to be paid in four installments.

Question 4

When should I pay rent if I've communicated about the Flexible Booking Policy due to a delay?

Accepted Answer

The Flexible Booking Policy is reviewed case by case, so there is no strict standard. After successfully applying, confirm the new payment amount and due date directly with the apartment.

Question 5

How do I pay the deposit? Will it be refunded?

Accepted Answer

Deposits can be paid 10 days before the contract begins. Since standards vary by building, the deposit amount and requirement may differ; please check your payment portal for details. Upon moving out, the apartment will determine the refundable amount based on the condition of the room.

Question 6

Is the deposit I paid at booking my security deposit? How is it refunded?

Accepted Answer

The down payment is the security deposit, which does not offset the rent. After booking, your deposit will be entrusted to a third-party agency for safekeeping until the end of the rental period, and will be refunded based on the condition of the room (significant damage may result in partial or full forfeiture of the deposit, so please report any damage in a timely manner).

Question 7

How can I redeem special offers I received at booking?

Accepted Answer

Please refer to the activity details provided by the apartment during booking and follow the guidelines to redeem with the apartment.

Question 8

Can I move in before paying the rent?

Accepted Answer

All due rent must be paid upon check-in.

Question 9

When can I move into the apartment?

Accepted Answer

A few weeks before your arrival, the management team will invite you to register your check-in time, and the apartment will send you a schedule of available check-in times as soon as possible. You can also complete the registration through the apartment’s student portal.

Question 10

Can I check in early?

Accepted Answer

If you need early check-in, please contact your advisor. If the apartment has available rooms for the appropriate duration, you can arrange early check-in by accepting the contract and paying the extra rent.

Question 11

Can I have pets?

Accepted Answer

No, pets of any size are not allowed.

Question 12

Do I need to pay property tax?

Accepted Answer

If you are a qualifying full-time student, you are exempt from property tax. The university must provide proof of property tax exemption. If you have not registered for courses by your move-in date, ensure you bring the university name and student number.

Question 13

How do I report a repair?

Accepted Answer

Log in to your Student Portal to report an issue, and the apartment team will respond as quickly as possible. For detailed information, please refer to the repair section in the Student Handbook provided by the apartment.

Question 14

When can I check in?

Accepted Answer

You can check in when your contract starts. If you arrive outside of office hours, it is best to inform the apartment beforehand to arrange your check-in.

Question 15

Can I smoke indoors?

Accepted Answer

No, smoking is prohibited inside the apartments. If you need to smoke, please go to the designated smoking area of the apartment.

Question 16

How do I collect my key card?

Accepted Answer

After completing the check-in process at the front desk, you can collect your key card from the apartment front desk.

Question 17

Can someone else collect my key card for me?

Accepted Answer

No, for security reasons, your key card must be collected by you personally.

Question 18

Can I have pets in the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 19

What should I do if I need to report a repair?

Accepted Answer

1. Report through the apartment app. 2. Report at the apartment front desk.

Question 20

Can I smoke in my room?

Accepted Answer

For safety reasons, smoking is prohibited inside the apartment and smoke detectors are installed. If you need to smoke, please inquire at the apartment's front desk for the designated smoking area.

The Barn

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Exeter The Barn All Room Types

Studio

Silver Studio - EPC Band Rating B

Bronze Studio - EPC Band Rating B

Silver Studio Plus - EPC Band Rating B

Gold Studio - EPC Band Rating B

Platinum Studio - EPC Band Rating B

Duplex - EPC Band Rating B

Bronze Studio

Gold Studio

Silver Studio

Silver Plus Studio

Platinum Studio

Duplex

Classic Studio

Silver Deluxe Studio

En-suite

Bronze En Suite - EPC Band Rating B

Gold En Suite - EPC Band Rating B

Silver En Suite - EPC Band Rating B

Bronze En Suite

Silver En Suite

Gold En Suite

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