Question 1

What should I do if I lose my keys and get locked out?

Accepted Answer

If you find yourself locked out, the most important thing is to stay calm and seek help immediately. Front Desk During working hours: Go directly to the front desk and explain your situation to the staff. They are the fastest solution for such issues. Staff will verify your identity (they may ask for your name, room number, or require you to show your student ID) and then assist you in unlocking the door with a spare key or universal card. After hours: Even if the front desk is closed, there's usually 24-hour security on duty at the student apartment. 24-hour Emergency Contact The emergency contact number can usually be found in your rental agreement, welcome manual, the apartment's official website, or on the door of the front desk. It is highly recommended that you save this number in your phone contact list for emergencies. By calling this number, the operator will guide you on what to do next or send someone to help you.

Question 2

What happens when I arrive?

Accepted Answer

When you arrive at South Bridge, the first step is to check in at the front desk. The staff on-site will be there to greet you and assist you through the whole process. You will need to present your apartment contract, passport, university admission letter, and other relevant documents. You will receive the keys or access cards for the student accommodation. The staff may also take you on a tour of the building and explain how to use the heating, kitchen, and other amenities in your room.

Question 3

Does South Bridge provide on-site management or maintenance support?

Accepted Answer

Yes, South Bridge has on-site management and maintenance support. A professional team is dedicated to addressing any inquiries and repair requests from residents. The supportive staff of {公寓名} responds promptly to ensure that students have a safe, comfortable, and convenient living experience.

Question 4

Can I leave my belongings at South Bridge during the holidays?

Accepted Answer

If your lease covers the holiday period, you can confidently leave your belongings in your room at South Bridge. Please make sure to lock the doors and windows and turn off unnecessary power before leaving. If your lease does not cover the holiday, please pay attention to notifications from the South Bridge front desk or directly email to inquire if they provide holiday storage services.

Question 5

Is there a curfew at #house_name#?

Accepted Answer

No, #house_name# does not have a curfew policy for residents. You can come and go from the building at any time. With strict security measures in place by #supplier_name#, all students can feel secure at all hours, so there's no need to worry about safety. If you return late during quiet hours (like from 10 PM to 8 AM), please keep noise to a minimum and respect other residents.

Question 6

What is the community atmosphere like at South Bridge?

Accepted Answer

The community atmosphere at South Bridge is vibrant and diverse, with a multicultural focus and mutual support among residents. Most of the residents are students from nearby universities who are open-minded and eager to make new friends. Here, you can regularly participate in various activities, movie nights, study groups, and many other social gatherings. If you are looking for a place that allows you to study peacefully, live comfortably, and be surrounded by like-minded peers, South Bridge will offer you an unparalleled community experience.

Question 7

Who is responsible for cleaning the common areas of #house_name#?

Accepted Answer

A professional cleaning team arranged by #supplier_name# will regularly clean the common areas of #house_name#, including corridors, kitchens, lounges, and social rooms, aiming to create a tidy and comfortable living environment for all students. As a resident, you are only responsible for tidying up your personal space.

Question 8

Can my family or friends stay for a few nights after I move in?

Accepted Answer

South Bridge typically allows family or friends to stay for a short period during your residency. You need to obtain prior approval from the property management team and register your guests. If you are living in a shared student apartment, you also need to get your roommate's consent. Please note that there may be restrictions on the duration of continuous stays by guests. South Bridge has a clear visitor policy to ensure the safety and privacy of all residents. We recommend confirming all relevant regulations before inviting guests to ensure a pleasant experience for both you and your visitors.

Question 9

What is the deadline for rent payment at South Bridge?

Accepted Answer

Please log into the student portal of South Bridge and check your payment schedule on the booking page. Also, details will be noted in the apartment's contract, and after a successful booking, the apartment will send a copy of the contract to your email. Make sure to keep it safely.

Question 10

What should I do if my roommate damages something in the apartment? Do we share the repair costs?

Accepted Answer

If your roommate causes damage to items within the South Bridge apartment, you will not be responsible for the related loss or repair costs. The resident who caused the damage will be liable for all repair costs. All these costs will be clearly itemized and communicated to the relevant residents. If damage occurs in a common area and no one claims responsibility, the repair costs will be shared among all roommates. Therefore, we encourage open communication among roommates to resolve such issues collaboratively.

Question 11

Can I request a specific room location at #house_name#?

Accepted Answer

Students can specify their special requests when submitting their applications. #house_name# operates on a first-come, first-served basis to accommodate each booked student's requests as much as possible. The earlier you book, the greater the chances of fulfilling your requests. All students should book student accommodation as soon as they confirm their enrollment. Higher floors in #country_name# offer slightly better lighting, so high floors in #country_name# are usually rented out the fastest. The choice of floor height or specific floors depends on your room type, lease duration, and other factors.

Question 12

Does South Bridge have a kitchen?

Accepted Answer

South Bridge is equipped with kitchen facilities, allowing you to cook your favorite meals just like at home. Depending on the type of room, there are both private kitchens and well-equipped communal kitchens available. Essential appliances such as refrigerators, microwaves, and ovens are readily accessible. Explore what the kitchens look like through the verification photos and 360° virtual tours provided for each room type on this page.

Question 13

Can I choose my roommate at #house_name#?

Accepted Answer

Yes, you can request to choose your roommate when booking at #house_name#. If you wish to live with friends, you can specify this in the application form. Please feel free to let us know your specific needs, and our leasing experts will do their best to match you with suitable roommates.

Question 14

Can the front desk at South Bridge receive my packages?

Accepted Answer

Of course! The on-site reception team is always happy to receive packages on your behalf. All items will be well taken care of. Please make sure to use your real personal information when placing orders to ensure that your packages are delivered smoothly!

Question 15

Can I book a room at South Bridge online?

Accepted Answer

You can book rooms at South Bridge online through the awehome.com website. This platform provides all relevant information about the apartment, and the booking process is simple, convenient, and secure. You can complete your accommodation booking at South Bridge in just 3 steps: Step 1 Select your preferred room based on type, location, rent, and lease duration. Step 2 Click any “Apply” or “Inquire” button and fill in your requirements so that a dedicated leasing consultant can assist you. Step 3 Follow the leasing consultant's instructions to complete the booking process.

South Bridge

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