Question 1

What is the deadline for rent payment?

Accepted Answer

Please log into your apartment's Student Portal and click on 'Payment' to view the information, where you can find the rent due date. Make sure to complete the payment before the due date.

Question 2

How can I pay my rent?

Accepted Answer

Please log into your apartment's Student Portal and click on 'Payment' to check the due date and make online payments using Visa/Master cards. Ensure to complete the payment before the due date. The card type must be one of the following: Mastercard/Visa/Visa Debit/Visa Electron. Ensure you have sufficient balance, accurately fill out the account information, and the bank supports this payment method. The cardholder does not need to be present. 2. Bank Transfer: Under your advisor's guidance, contact the apartment for payment account information and complete the payment at the bank. Make sure to include your name and ID in the remarks for identification, and wire transfers can take several business days to process, so plan to pay early. 3. Telephone Payment: Call the apartment and provide account information to complete the payment. 4. On-Site Payment: Students who have arrived locally can opt to pay at the apartment front desk before the rent due date.

Question 3

Can I pay rent in installments?

Accepted Answer

The apartments under Frseh generally allow rent payments to be made in four installments.

Question 4

Due to delays, I inquired about the Flexible Booking Policy. When should I pay rent?

Accepted Answer

The Flexible Booking Policy is reviewed on a case-by-case basis by the apartment, so there is no strict standard. After successfully applying for the Flexible Booking Policy, confirm the revised payment amount and deadline with the apartment.

Question 5

How do I pay the deposit? Will it be refunded?

Accepted Answer

The deposit will be available for payment 10 days before the contract begins. Since each apartment has different standards, the amount of the deposit and whether it needs to be paid may vary. Please log into your payment interface to check if a deposit is needed and the corresponding amount. When moving out, the apartment will determine the refund amount based on the condition of the room's furnishings.

Question 6

Is the deposit I paid when booking the same as the security deposit? How can it be refunded?

Accepted Answer

The deposit is the advance payment and does not offset the rent. After completing the reservation, your deposit will be handled by a third-party institution in the UK until the end of the rental period, at which point it will be refunded based on the condition of the room's furnishings (severe damages may result in partial or full deductions from the deposit, so please report any damage to the room's facilities promptly).

Question 7

How can I redeem the special offer I received when I booked?

Accepted Answer

Please refer to the event details provided by the apartment at the time of booking, and then follow the guidelines to redeem the offer with the apartment.

Question 8

Can I move in before paying rent?

Accepted Answer

You must pay all due rent when checking in.

Question 9

When can I move into the apartment?

Accepted Answer

A few weeks before your arrival at the residence, the management team will invite you to register your check-in time. The apartment will send you a list of available check-in times promptly. You can also log into the apartment's student portal to complete the registration.

Question 10

Can I check in early?

Accepted Answer

Students who wish to move in early should contact their advisor. If there are available rooms corresponding to the rental period, arrangements can be made to move in early upon signing the contract and paying the additional rent.

Question 11

Can I have pets?

Accepted Answer

No, all types of pets are prohibited.

Question 12

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying council tax. A council tax exemption letter must be provided by the university. If you do not have this information during check-in due to not being registered for classes, please make sure to bring the university name and your student ID number.

Question 13

How do I request repairs?

Accepted Answer

Log into your student portal and submit a maintenance request. The apartment team will respond as soon as possible. For detailed steps, please refer to the maintenance section in the student handbook provided by the apartment.

Question 14

When can I move in?

Accepted Answer

You can check in when the contract starts. If you arrive at the apartment outside of business hours, it is best to inform the apartment in advance so that they can arrange your check-in.

Question 15

Can I smoke indoors?

Accepted Answer

No, smoking is prohibited inside all apartments. If you need to smoke, please go to the designated smoking area.

Question 16

How do I collect my access card?

Accepted Answer

After completing the check-in process, you can collect your access card at the apartment front desk.

Question 17

Can someone else collect the access card for me?

Accepted Answer

No, for security reasons, the access card can only be collected by yourself.

Question 18

Can I have pets in the apartment?

Accepted Answer

No, pets of any kind are not allowed in the apartment.

Question 19

What should I do if I need repairs?

Accepted Answer

1. You can submit a repair request through the apartment application. 2. You can also request repairs through the apartment front desk.

Question 20

Can I smoke in my room?

Accepted Answer

Smoking is prohibited in the apartment and smoke detectors are installed. If you need to smoke, please ask the apartment front desk for information about the designated smoking area.

Dun Holm House

Offer Details(1)

Basic Info

Amenities & Services

Price Trend

Floor Plan

Durham Dun Holm House All Room Types

Studio

Silver Studio - EPC Band Rating B

Gold Studio - EPC Band Rating B

Platinum Studio - EPC Band Rating B

Platinum En Suite River View - EPC Band Rating B

Bronze Studio - EPC Band Rating B

Gold Studio River View - EPC Band Rating B

Silver Studio River View - EPC Band Rating B

Platinum Studio River View - EPC Band Rating B

Silver Studio

Silver Studio River View

Bronze Studio

Gold Studio

Gold Studio River View

Platinum Studio

Platinum Studio River View

En-suite

Silver En Suite - EPC Band Rating B

Gold En Suite - EPC Band Rating B

Bronze En Suite- EPC Band Rating B

Bronze En Suite River View - EPC Band Rating B

Silver En Suite River View - EPC Band Rating B

Platinum En Suite - EPC Band Rating B

Gold En Suite River View - EPC Band Rating B

Bronze En Suite

Silver En Suite

Platinum En Suite

Gold En Suite

Bronze En Suite River view

Gold En Suite River View

Platinum En Suite River View

Silver En Suite River View

Cost Breakdown

Rent Includes

Apartment Regulations

How to refund a deposit

How to renew the lease

How to cancel a lease

How to sublet

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