Question 1

What is the deadline for paying rent?

Accepted Answer

Please log into your student portal, click on payment to check the rent payment deadline, and make sure to pay before the due date.

Question 2

How can I pay rent?

Accepted Answer

Please log into your student portal, click on payment to check the rent deadline and pay your rent online using a Visa or MasterCard before the due date. Please make sure the card type is one of the following: Mastercard/Visa/Visa Debit/Visa Electron, ensure sufficient balance, fill in the account details accurately, and check that your bank supports the payment. The payment card does not need to be in the holder’s name. 2. Bank transfer: Contact the apartment to obtain payment account details under the guidance of your advisor, and complete the transfer at the bank. Please note to mention your name and ID for identification, and wire transfers may take several business days to process, so plan accordingly. 3. Phone payment: Call the apartment and provide account information to complete the payment. 4. On-site payment: Students who have arrived locally before the rent deadline can choose to pay in person at the apartment front desk.

Question 3

Is it possible to pay in installments?

Accepted Answer

Frseh apartments allow rent to be paid in four installments.

Question 4

When should I pay rent if I discuss the Flexible Booking Policy with the apartment due to a delay?

Accepted Answer

Since the Flexible Booking Policy is reviewed and determined on a case-by-case basis, there is no strict uniform standard. Please confirm your adjusted payment amount and deadline with the apartment after successfully applying for it.

Question 5

How to pay the deposit? Will it be refunded?

Accepted Answer

The deposit will be available for payment 10 days before the contract starts, and the amount may vary by apartment. Please log in to check if the deposit needs to be paid and the corresponding amount. When moving out, the apartment will determine the refund amount based on the condition of the room.

Question 6

Is the deposit paid when booking considered the security deposit? How can it be refunded?

Accepted Answer

The deposit is not deducted from the rent and is held by a third party in the UK until the end of the rental period, at which point it will be refunded based on the condition of the room (serious damage may result in deductions from the deposit, so please report any damage promptly).

Question 7

How to redeem special offers from the apartment at the time of booking?

Accepted Answer

Please refer to the promotional details provided by the apartment at the time of your booking and follow the corresponding requirements for redemption.

Question 8

Can I move in before paying the rent?

Accepted Answer

You must pay all due rent when checking in.

Question 9

When can I move into the apartment?

Accepted Answer

A few weeks before your arrival, the management team will invite you to register your move-in time, and the apartment will send you the available schedule promptly. You can also complete registration through the student portal.

Question 10

Can I check in early?

Accepted Answer

If you need to move in early, please contact your advisor. If there are available rooms with the appropriate rental term, you can arrange for early check-in after accepting the contract and paying the extra rent.

Question 11

Can I have pets?

Accepted Answer

No, pets of any size are not allowed.

Question 12

Do I need to pay property tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from property tax. A tax exemption proof must be provided by the university; if this information is unavailable upon move-in due to not being enrolled in courses, please ensure to bring the university name and your student ID number.

Question 13

How do I request repairs?

Accepted Answer

Log into your Student Portal to request repairs. The apartment team will respond as soon as possible. For details, refer to the maintenance section of the Student Handbook provided by the apartment.

Question 14

When can I check in?

Accepted Answer

You can check in when the contract starts. If you arrive outside business hours, it’s best to notify the apartment in advance for check-in arrangements.

Question 15

Can I smoke indoors?

Accepted Answer

No, smoking is prohibited throughout the apartment. If you need to smoke, please go to the designated smoking area.

Question 16

How do I receive my access card?

Accepted Answer

After completing the check-in process at the front desk, you can pick up your access card from the front desk.

Question 17

Can someone else pick up my access card for me?

Accepted Answer

No, for security reasons, your access card must be picked up in person.

Question 18

Can I have pets in the apartment?

Accepted Answer

No, pets are prohibited inside the apartment.

Question 19

What should I do to request repairs?

Accepted Answer

1. Request repairs through the apartment software 2. Request repairs at the apartment front desk

Question 20

Can I smoke inside the room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartment, and there are smoke detectors. If you need to smoke, please ask the front desk for the designated smoking area.

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