Question 1

What is the rent payment deadline?

Accepted Answer

Please log into your apartment Student Portal and click on the payment section to check the rent payment deadline. Be sure to pay your rent before the due date.

Question 2

How to pay the rent?

Accepted Answer

Please log into your apartment Student Portal, click on the payment section to see payment methods, including online payment with Visa/Master card, ensuring completion before the due date. Note that the payment card must be one of the following: Mastercard, Visa, Visa Debit, or Visa Electron, and ensure sufficient balance and correct account information.

Question 3

Is installment payment possible?

Accepted Answer

Frseh apartments typically allow the rent to be paid in four installments.

Question 4

When should I pay the rent after discussing the Flexible Booking Policy with the apartment due to delays?

Accepted Answer

The Flexible Booking Policy is reviewed by the apartment on a case-by-case basis, so there is no fixed standard for payment. Please confirm the new payment amount and due date with the apartment after successfully applying for the Flexible Booking Policy.

Question 5

How to pay the deposit? Will it be refunded?

Accepted Answer

The payment for the deposit will open 10 days before the contract starts. Since the standards vary by apartment, the deposit amount and payment requirements may differ. Please log into your payment portal to see the specifics. Upon moving out, the apartment will determine the refundable amount based on the room's condition.

Question 6

Is the deposit I paid during booking refundable? How to refund it?

Accepted Answer

The deposit is considered as a security deposit but does not offset the rent. After booking, the deposit will be handed over to a third-party agency in the UK for safekeeping, and it will be refunded at the end of the rental period based on the condition of the room's facilities.

Question 7

How to redeem special offers from the apartment during booking?

Accepted Answer

Please refer to the activity details provided by the apartment during your booking and apply according to the respective terms.

Question 8

Can I move in before paying the rent?

Accepted Answer

You must pay all rent due when checking in.

Question 9

When can I move into the apartment?

Accepted Answer

The housing management will invite you to register your move-in time weeks before your arrival and will send you an available move-in schedule. You can also complete the registration through the student portal.

Question 10

Can I move in early?

Accepted Answer

If you need to move in early, please contact your advisor. If the apartment has available rooms for the appropriate lease period, you can move in early after signing the contract and paying additional rent.

Question 11

Can I have pets?

Accepted Answer

No, pets of any size are not allowed.

Question 12

Do I need to pay property tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying property tax. The university must provide a property tax exemption certificate; if you do not have this information during check-in due to not registering for classes, make sure to bring the university name and your student ID number.

Question 13

How do I report a repair?

Accepted Answer

Log into your Student Portal to register for repairs, and the apartment team will respond as soon as possible. Refer to the Student Handbook for detailed repair information provided by the apartment.

Question 14

When can I check in?

Accepted Answer

You can check in when the contract starts. If you arrive at a time when the office is closed, please inform the apartment in advance to arrange for check-in.

Question 15

Can I smoke indoors?

Accepted Answer

No, smoking is prohibited inside the entire apartment. Please go to the designated smoking area if you need to smoke.

Question 16

How do I get my key card?

Accepted Answer

You can pick up your key card at the front desk after completing the check-in process.

Question 17

Can someone else pick up my key card for me?

Accepted Answer

No, for security reasons, your key card can only be picked up by yourself.

Question 18

Can I have pets in the apartment?

Accepted Answer

No, the apartment does not allow any pets.

Question 19

What should I do if I need to report a repair?

Accepted Answer

1. Report repairs using the apartment software 2. Report repairs at the front desk

Question 20

Can I smoke inside the room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartment and there are smoke detectors. If you need to smoke, please ask the front desk for the designated smoking area.

Tudor Place

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